To stay up to date on the latest passport requirements, please go to: https://www.gov.uk/travel-abroad. Torch lighters emit a powerful concentrated flame, and are therefore prohibited. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. Please note that the upgrade package may differ from the upgrade package offered by the airline. Once your GTY stateroom has been allocated to you, we are unable to accept any changes requested by you. A contract will exist at this point, even if we are unable to confirm your flight details at that time. Cruise only guests who have made their own arrangements will need to contact their travel provider for assistance. Recently many airlines have reduced the number of free pieces of checked baggage you can take on transatlantic flights. If you or any of persons travelling with you is prevented from taking the holiday, such as due to medical reasons, you/they may give your/their place on the booking to someone else (suggested by you). Can the Future Cruise Credit be used for the deposit? Where we are found to have been negligent this limit is increased to 400,000 SDRs (approximately 379,000). a return flight to London Heathrow as opposed to London Gatwick so please check your details carefully before paying for your booking. We have no responsibility for any such activities, as they are neither run, supervised nor controlled in any way by us. Special sailings require final payment 90 to 105 days in advance of your scheduled sail date. Please note: The information and prices shown in this brochure may have changed by the time you come to book your holiday. Not meeting any special request for any reason will not be a breach of contract. Due to the utilization of GAP and TCs, the final payment may be submitted net of commission. If we have to make a significant change or cancel, we will tell you as soon as possible. 4.6 SHORE EXCURSIONS AND RELATED ACTIVITIES. Cookies are used on this website. 1.10 If I have to cancel my cruise holiday, will I receive a refund? You are also strongly advised to take out appropriate and adequate insurance to protect such items. However, generally a standard fly/cruise package price includes the following: full board accommodation and entertainment* on board ship; drinks, wifi and tips, return international flights and connecting flights (where applicable); UK departure tax; port and airport transfers to and from the ship and the provision of representatives at some overseas arrival airports on standard departure dates and all relevant taxes excluding those set out below. When you pay you will be supplied with an ATOL Certificate. 5.10 What about circumstances which are outside of your control? Please note that any request of this nature should be advised at the time of booking and confirmed in writing at least 45 days prior to your sail date. 4.3 What about Special Services/Requirements? Some flights may incur a supplement which will be advised at the time of booking. And also be prepared for what is likely to be a long hold time on the phone - 45-60minutes+ is typical these days. On board there are certain facilities where each entry is restricted by age. If you use our website to build your own package (see question In General Information What is a build your own package?), add components to a standard cruise only or standard fly/cruise package, you may be required to pay a higher non-refundable deposit. They will advise you on how this information can be provided or verified. Please also take note of our Refusal to Transport Policy. Please contact us at 1-866-277-8452 to make changes to your cruise vacation.*. Learn how to make payments, view your booking details, make changes to your booking, and more. 5.8 What is your limit of liability towards guests? Your actual flight timings will be shown on the Air Arrangements page of your cruise e-docs, which you should check carefully as soon as you receive these. We reserve the right to correct errors in both advertised and confirmed prices. Flights may have at least one re-fuelling and/or other stop and this may not be shown on your confirmation invoice. Not meeting any special request for any reason will not be a breach of contract. Please note that any amendments for hotels, transfers and flights may result in the loss of the amount that was collected at the time of booking for these additional components. Please note that any payment you make to us using a debit or credit card will be settled via a bank in the U.S., and therefore your card issuer may choose to apply a foreign settlement fee. However, the maximum we will have to pay you for any damage, delay or loss in these circumstances is the maximum which is payable in respect of cabin luggage under The Athens Convention. Full payment must be made 75 days prior to departure for most voyages. We will also provide with your first Confirmation Invoice a Guest Special Needs form (also available on our website) which we ask you to complete and return to us no later than 90 days before travel as this gives you the opportunity to consider and advise us in detail of any special requirements you may have in writing. You can get a provisional replacement certificate (PRC) if you need treatment abroad and do not have a card. Posted August 3, 2010. For most international flights, this will be the Montreal Convention 1999. Minor change: Examples include a cruise itinerary change from one port of call to another; a change from one days port of call to one day at sea; a change in timings for any port(s) of call but the ship still calls at all confirmed ports; a change in order of ports that are visited; and a change in the time of your departure or return flight that is less than e.g. Drones are not to be operated onboard the ship at any time.2. ); hotel meals onshore (unless otherwise stated); transfers by any method if not travelling on the standard departure date(s); travel and medical insurance cover; anything else which is not specifically mentioned as being included in the price. For this deposit, the cruise line will require that you pay either a flat rate, anywhere from $100 to $1,000 per person, or a percentage of your final fare, anywhere from 10% to 25%. Your full name, including any middle names, as it appears on your passport, as well as your date of birth, must be given at the time of reservation. The final payment date window of 75 days for cruises 1-4 nights and 90 days for cruises 5+ night remains for sailings beyond May 2022. Some flights will involve a change of aircraft. It is possible that flight times may be changed even after tickets have been dispatched - we will contact you as soon as possible if this occurs. Celebrity Cruises reserves the right to revoke or otherwise restrict drinking privileges of any guest, regardless of age. You must comply with our Guest Health, Safety and Conduct Policy (also called Guest Conduct Policy) while onboard. You may then wish to contact your health adviser or pharmacy for advice on other preventive measures and managing any pre-existing medical conditions while youre abroad. These Booking Conditions are governed by the laws of England and Wales, and any claims or disputes must be resolved by alternative dispute resolution or under the laws and exclusive jurisdiction of the Courts of England and Wales. For those with disability or reduced mobility we will seek to ensure comfortable travel through airports, piers and on board by liaising with airlines, port agents, hotels, transport companies and of course our ships to make any reasonable and necessary arrangements for assistance for genuine medical reasons. Tours involving flights, special events, overland and hotel stays can result in costs to us and may be subject to a cancellation fee. Alternatively and to stay up to date on the latest visa requirements, please go to: https://www.gov.uk/travel-abroad Please note: that the above visa advice is for UK passport holders only. Logo Store; Find Your Roll Call; Meet & Mingle; Guidelines; Community Help Center; More . Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. Can an agency make final payment to Royal Caribbean and Celebrity for an amount that is . Celebrity Cruises Inc. and RCL Cruises Ltd are both members of ABTA with membership numbers Y4358 and L8357/Y3001 respectively. This will mean you paying more if it is more expensive or receiving a refund if it is cheaper. Please note: The date of departure means the date the arrangements you have booked with us commence. We strongly recommend that you check with the airline for confirmation of your baggage allowance as in some instances, baggage allowance can be limited to as little as 15kg. (c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us within 14 days of such cancellation. Please check with your Vacations To Go cruise counselor for cancellation and refund policies for Celebrity cruises. The time limits for notifying any loss, delay or damage, and the maximum amount which will be payable by us or the supplier concerned, are as follows: Any damage or delay, which is apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) before or, at latest, at the time of departure from the ship or, for other services, whilst using or at the end of using those services. If an item is left onboard, whilst we will assist you in trying to recover the item, if we are unable to do so, then we cannot be held responsible and we will refer you to your travel insurance to make a claim for the item. . Matches and normal lighters are allowed onboard. These detail our health screening and testing processes before you sail to ensure that you do not have COVID-19. Alternatively, a UK Global Health Insurance Card (GHIC) gives you the right to access state-provided healthcare during a temporary stay in the European Union (EU). We may (at our discretion) offer you the option of making a Guarantee (GTY) booking. Please ensure you obtain a copy of these from your travel organiser before or at the time of booking. You can write to the Marketing Department at RCL Cruises Ltd if you wish to not receive marketing and promotional material from us. We may also need to collect other personal details such as your nationality, citizenship, gender and passport details in addition to the details mentioned above. 1.3 What information must I provide to you and why? My husband and I are looking at booking a Celebrity cruise to Alaska. Such bookings will be treated as normal bookings subject to the above comments on special requests. Instead of getting the amount refunded to your credit card, you may be issued a certificate you can use towards your next Celebrity sailing. Boarding times can vary by itinerary and by stateroom number, please check your e-docs. At Celebrity Cruises, we pride ourselves on the quality of our staff. If you or anybody travelling with you wishes to cancel either your/their holiday, you must contact us (if booking direct) or your travel agent and give notice in writing to ensure safe receipt of the cancellation. We will not be deemed to have unduly delayed advising you of the cancellation (i) 20 days before the start of the package in the case of trips lasting more than six days, (ii) 7 days before the start of the package in the case of trips lasting between two and six days and (iii) 48 hours before the start of the package in the case of trips lasting less than two days. Expand. You must produce documentary proof of the reason for the transfer of your/their booking with the request (e.g. The prices shown in this brochure show from prices. 2.4 What should I do if my property is lost, delayed or damaged during air travel? Celebrity Cruises welcomes pregnant guests but will not accept guests who will enter their 24th week of pregnancy by the beginning of, or at any time during their cruise holiday. For flight inclusive bookings, all monies paid to such authorised agents for your holiday with us will be held on our behalf until they are paid to us or refunded to you. About two weeks from payment date we tried to pay on line. By using, participating in, engaging, or booking any recreational activity, you accept these risks and agree that Royal Caribbean International, Carrier, its employees, directors, servants and agents are not liable for any claim by you, your dependents or legal representatives in negligence, breach of contract or statute or statutory duty resulting in personal injury or death, any direct/indirect or consequential loss or damage including without limitation of financial loss (such as loss of profits or use of capital or revenue or otherwise),or for any punitive, exemplary, special or incidental loss or damage. Such promotional GTY categories are defined as follows: XC - Concierge Class balcony stateroom. We cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (2) which did not result from any breach of contract or other fault by ourselves or our employees.. Additionally, we cannot accept liability for any business losses. Certain conditions (for example, use of tenders or some shore excursions) may prevent guests with wheelchairs from going ashore at certain ports of call. Carrier shall include: (i) the Vessel, or any substituted ship; its launches or crafts (ii) the Vessel's operator, owner, manager and charterer; and (iii) with respect to the Land Tour portion of any CruiseTour, the operator of that Land Tour (LTO). If you book a cruise-only holiday in conjunction with other services (such as flights, on-shore accommodation and/or ground transfers) which are arranged or provided by a travel agent or tour operator (travel organiser) with whom you book (and not us), your contract for your entire holiday including the cruise and all other such services and arrangements will be with your travel organiser and not with us. To ensure a healthy sailing, we request that guests complete a questionnaire at check-in to confirm if they are suffering from or showing symptoms of gastrointestinal type illness or other illnesses that spread easily from person to person. On our standard fly/cruise package holidays, we offer flight departures from a selection of UK airports. If you can prove that the damage, delay or loss was our fault or the fault of the supplier of a service that we agreed to arrange as part of your holiday, we will compensate you for the loss or damage you can prove you have suffered as a result, subject to and in accordance with The Athens Convention. The information contained relating to shore excursions on our systems and documentation is correct to the best of our knowledge at the time of issue. If your airline does not comply with these rules you should complain to the Civil Aviation Authority. The potential dangers and risks associated with these activities may include but are not limited to difficult and dangerous terrain, physical exertion for long periods, extremes of weather including sudden and unexpected changes and evacuation difficulties in the event of injury. The health and safety of our guests is our number one priority. Such limits may vary with regard to persons with reduced mobility, pregnant travellers and those with specific medical needs whom have made us aware of their needs at least 48 hours prior to travel. If we consider that, because of your special needs, your booked holiday is unsuitable, we will make contact with you as soon as possible after you have provided information to us about your needs to explain our reasons and assess any possible alternatives. Celebrity's Future Cruise Credit (FCC) is credit that you can use for your next Celebrity cruise. The flights used in conjunction with our cruises may be based on special fares and may not be by the most direct route. We may also be required, either by law or by applicable third parties (such as Immigration Authorities) to disclose your details for various reasons; for example, in the interests of protecting national security. The maximum luggage allowance for guests boarding our ships is 90kg per guest, (with the exception of Celebrity Xpedition Class), however, airlines also impose their own baggage allowance, with which you must also comply, this is usually less than the cruise allowance. If you book within 69 days of departure, you must pay the total holiday cost at the time of booking. We shall notify you and seek your consent prior to confirming your booking of any variation in any published booking terms, including changes to your deposit or cost of travel. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Confirmation that a special request has been noted and passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. Regrettably we/the airline cannot guarantee your request. In appropriate cases we are entitled to ask you to reduce your claim by the amount received from any/all insurance companies. This information includes certain data set out in your passport, emergency contact information and insurance including the medical cover provided by the insurance provider. Please note, you are also able to book a future cruise whilst onboard one of our ships, using our Celebrity Future Cruise options. Guests will go to a tender platform from which you will board the tender. Please ask for this document and keep this document safe with your travel documents when you travel. Each country-specific page has information on vaccine recommendations, any current health risks or outbreaks, and factsheets with information on staying healthy abroad. If we consider that, because of your special needs, your chosen holiday may be unsuitable, we will advise you as soon as possible after you have provided information to us about your and assess any possible alternatives. Celebrity Cruises or RCL Cruises Ltd limit of liability for any shore excursions activities is covered in section 4.6 of these Booking Conditions. We reserve the right to increase or decrease the prices of unsold holidays at any time. You may then be left at any port or place at which the ship calls without us incurring any liability. In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you.) Guidance is also available from NHS (Scotland) on the FitForTravel website. Sign in or create an account. Gallery . In the event that there are any increased costs in making such changes e.g. To "Lift & Shift" the eligible booking, contact Celebrity Cruises at 1-844-418-6824 in North America or (316) 554-5961 worldwide. If you do not wish to use ABTA services, the EU Online Dispute Resolution Service or the dispute is not resolved as a result of using their services, you may go to court. In this event, the airline concerned may provide you with refreshments, and if necessary, may provide overnight accommodation depending on the expected length of the delay, the time of day and the airport in question. At the time of publication, designated countries include Cuba, Iran, North Korea, and Syria. If you discover the loss, delay or damage when onboard, you must immediately report it to the Guest Relations Desk. 2.6 What are the passport and visa requirements for my holiday? You must tell us about the problem as soon as possible. When we talk about circumstances which are outside our control, we mean any event which we or the supplier of the service in question could not have predicted or avoided even after taking all reasonable care.