I am registered at powerpack.com, where I get emails with anything new that happens in the medical field. Most interviewers will interpret a cliche response like that as dodging the question. To get at your ability to do this, be sure to read through the job description thoroughly prior to your interview. Are there any resources from Kaiser Permanente that you could subscribe to, and then mention in your interview? Prior to your interview, try to think of some keywords that define your compassion and empathy for others in the work that you do. I believe that, if asked, my colleagues and supervisor would say the same about me. "I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. In addition to this, I also subscribe to a couple of medical-related journals, including the NEJM. These are all excellent skills to have, and you sound very talented! Interview answers were first added by Ryan Brunner on an unknown date, Interview questions were first added on August 9th, 2016, Interview questions and answers were updated by Ryan Brunner on September 20th, 2018, 1 community answer was added by Lauren McCabe on October 22nd, 2019, 1 community answer was added by Lauren McCabe on October 23rd, 2019, 5 community answers were added by Rachelle Enns on November 27th, 2019, 1 community answer was added by Rachelle Enns on November 28th, 2019, 8 community answers were added by Rachelle Enns on November 29th, 2019, 7 community answers were added by Rachelle Enns on November 30th, 2019, 1 community answer was added by Rachelle Enns on December 3rd, 2019, 1 community answer was added by Rachelle Enns on December 4th, 2019, Interview questions and answers were updated by Rachelle Enns on January 26th, 2020, 2 community answers were added by Rachelle Enns on May 8th, 2020, 6 community answers were added by Rachelle Enns on May 9th, 2020, 112 questions and/or answers were updated by Ryan Brunner on November 21st, 2021, Checked for grammar and spelling mistakes by Crystal Goines on November 21st, 2021, 1 community answer was added by Kevin Downey on June 28th, 2022. Also, avoid telling the interviewer that you get along with everyone all the time. Excellent! If you want to ace your upcoming interview, practice with our topical-based interview question sets. "In my most recent position, we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. I utilized many resources for research, both inside and outside of our organization, and these resources were crucial in our success. Be sure to have an action plan in place for improving on this weakness if hired at Kaiser Permanente. Health benefits. Prior to bringing in representatives from three hand-selected companies, I brought up the idea of getting references on them first. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted with other tasks. If hired at Kaiser Permanente, I would prioritize learning the inventory and ordering procedures for this unit upon starting. There are many roles to play on a team and this question is asking about the kind of role you tend to take on when you're part of a team. ", "Throughout my career, I've always loved working as part of large, inter-departmental teams where my leadership skills can fully be utilized to bring out the best in people. I fully understand that there is an art to being properly organized when it comes to the availability of supplies. A child dies, a patient yells at you, or you have to give someone a cancer diagnosis. I indulge in the things that make me happy on my time off. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. "I am usually the 'ideas person' in team projects. I had to submit my previous procedural logs and take a test. My personality would positively benefit your team at Kaiser Permanente through my consistent approach to doing the right things in patient care. Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii Kaiser Foundation Health Plan of Colorado Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 Kaiser Foundation Health Plan of the ", "Do my job and do it right. Problem-solving and dispute resolution are critical skills to possess on the team at Kaiser Permanente. I make sure the on hands are right for the computer to order what's on auto order. I do assure you that, despite my being shy of experience by a couple of years, I am a top performer and you would not be disappointed in my performance. Your interviewer will be looking for you to own up to your mistake and do what it takes to correct it. ", "I like my job, and I enjoy what I do. At Kaiser Permanente, there may come a time when you have to calm down a situation with an angered patient, family member, or colleague. Since I have two high school girls who are involved in music. These experiences have really opened my eyes to working with people from backgrounds different than myself. The status says no longer consider for the position. My youngest daughter is involved in volunteering. Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. With some great advice from some mentors in my role, I have harnessed that fear into the ability to go above and beyond for my patients to help ensure that I've done my part to create a great health outcome for them. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. But I want to be upfront, I have done a full background check before, and there is a possibility you will see a charge for possession of marijuana in the check. You can strengthen this response further by sharing how you see your communication skills benefit your team or patients in the role you're applying to. Good example! If posed a question like this, or any regarding compensation, during your interview, you need to put some serious thought into if you are willing to earn your way up if Kaiser Permanente does not want to offer you top compensation right away. Working in a very stressful and draining job, I also ensure that I take time to refresh and reset myself during long days on the job. In my current organization, I have been picking up extra shifts in family medicine to expand my skills. Ultimately the patient understood and the procedure was finally completed.". "I have often been complimented on my relationship-building skills. I am a keen observer with a great memory, which allows me to recall unique solutions or ideas each and every day on the job in our fast-paced work environment. With my coworkers, I am the person that is usually quiet and takes in as much information as possible when we are in a problem-solving environment. For 180 days, my employees were rewarded for coming to work 10 minutes early. In your answer, your interviewer will be looking to hear that you are confident in your ability to be a problem-solver on their team. Prior to your interview with Kaiser Permanente, your research into the organization's quality mission and vision will give you great insight into their patient care philosophy. Ensure that your answer does not include a factor that would make you appear unfit for the job that you are interviewing for and reiterate how you effectively handle this stressor in your work. Wrapping your answer up by talking about something impactful you've learned by working with a diverse team illustrates that you are authentic when you say that you see the value in diversity and inclusion. I was tasked with spearheading a task force. ", "To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. We will see how stellar my skills are after that course! Talk about how your role at Kaiser Permanente can have an effect on the customers of the organization and how you go about providing excellent service to those customers. If you are passionate, you could choose to refer to yourself as expressive, communicative, open, and unreserved. Behavioral 2. If you have an example or two of a time where you had to have a difficult conversation on the job, don't hesitate to talk about how you handled that experience and what you learned from it. This helps the interviewer evaluate how quickly you could assimilate into the team and how your approach to work would fit with the team. Answer dates might appear two to three weeks before they were published. I also help the pharmacist manager every year when there is inventory and make sure it was done right with nothing missing and control inventory when we come at 9 pm and count all controls.". It sounds as though you lean on a variety of reputable sources, which the interviewer should be happy to hear. The success of Kaiser Permanente thrives on the accuracy of information and organization in all work that they do. But her prescription was on troubleshoot, and no one order it. When working with an organization the size of Kaiser Permanente, working as part of a team is a necessity in any position. Maybe you can see opportunity when others can only focus on the issue. In a community-type setting, my main goal is to build relationships with my patients to keep them coming back to me for their care. Our interview questions and answers do not represent any organization, school, or company on our site. ", "I am super focused when I am stressed so I can make sure everything is done and correct. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. Well done! I discussed with hospital credentialing and became the first PA proctor in our Heath system. ", "I am happy to hear that Kaiser Permanente values long-term relationships. Because this is a situational question, consider using the STAR (Situation, Task, Action, Result) method to provide a story-based example. What makes you want to give back to your community? I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me. We do this by creating interview questions that we think you might be asked. It is best to explain clearly what your strengths are and how those strengths would benefit you as a Radiology PA. I manage this by focusing my energy on productive activities that are good for my work. Consider sharing how patients react to the way you communicate. One of Kaiser Permanente's primary values is making the communities in which they practice a healthier place. What does it mean after your phone interview. I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since often I'm not aware of it. No matter how you answer, your interviewer will be looking to hear that you can overcome any negative work environment and express your ability to do so by talking about a time you overcame a tough situation in the past. Consider the skills and qualities that help you successfully face problems on the job and be sure to reiterate them to your interviewer. If necessary for my own personal good, I don't hesitate to walk away from my desk and take a walk to calm my brain a bit before stepping back. During your interview, your interviewer will want to be assured that you would be a champion for D&I if hired for the position. Employees of the organization must be able to work with a wide variety of people in a wide array of departments. It seems you would be a wonderful teammate to have around. ", "Having worked in the healthcare field for seven years now, I have really grown to appreciate the importance of continuing medical education and I jump at any chance to further my knowledge base in the field. I also check what's low and order specialty if it's a fast mover. I volunteered setting up and dismantling a children's consignment sale for 13 years prior to Covid. I continue to work on this on a daily basis. In my current job, I work with a very diverse team, and we all value each other's thoughts and ideas equally. Once he agreed to proceed, I informed the department staff of the urgency and expedited the transfer of the patient, which saved his life. I don't like environments that are littered with negativity, but always do my best to remain positive in these situations. Talk to the interviewer about how you can maintain that appropriate balance for yourself. I believe that building a strong rapport with patients through trust, empathy, and compassion is the key to a successful healthcare organization and I can't wait to bring these qualities to the patients of Kaiser Permanente. I like to do the right thing, and sometimes I get stressed trying to reach that goal, but I think it's a worthwhile endeavor. This fact is a bonus for me, and it's one of the reasons I chose to work in the medical field. You can begin with your recent education, family life, volunteer work, or talk about your travels. As we met for brainstorming and solution ideas, we realized that our new process decisions would affect many other departments. At the same time, I was going to school to become a tech and got a job at a Wal-Mart pharmacy as a tech in 2010, and I have been working there since.". ", "I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well. At Kaiser Permanente, the most difficult side of working in the healthcare industry entails having difficult conversations with both colleagues and patients. While sometimes a good thing, there were times when I was fearful of even expressing my own beliefs or thoughts in thought that I would upset someone. Being able to adapt to change in the workplace is an essential skill to possess because change is inevitable at Kaiser Permanente. Also, I am organized, bilingual, and I have pharmaceutical knowledge. Depending on the role you are interviewing for at Kaiser Permanente, a majority of the work could be in a team-based environment. ", "My position at Kaiser is a Radiology Physician Assistant. As part of the team, I lead the cause of making sure that we took all factors into account and walked through all solutions that we could imagine. But I don't want you to be surprised by the information. I make sure to practice empathy. You've done well by answering diplomatically. To best suit my internal customers in their training, I ensure that I am a subject matter expert in the setting I am providing education. Do you feel it demonstrates that you're committed to knowing and supporting a group of people? 3. Assure the interviewer that you are capable of foreseeing needs, and making the appropriate action. ", "I think my weakness is that I take too much to do. . ", "When I applied for this position, I fully understood that I didn't meet the experience requirements for this position. Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (57) Medical Assistant (49) Customer Service Representative (49) Intern (44) ", "Coming on board to the tight-knit team you have here at Kaiser Permanente, my first goal would be to get to know each and every person on the team and find out what I can do to make their job easier and more efficient. Make sure to avoid speaking negatively of anyone, and be sure to end your response with a positive. I strive to write complete notes in the EMR and communicate effectively on patient hand-offs to them. Image source: Times Herald. ", "I'm a very detailed and organized person. I strive for perfection too often, which causes unnecessary stress for myself. "When we were speaking earlier, you mentioned that you were urgently seeking to improve the level of patient care and compassion at this facility. I grew up in a fairly homogeneous town in Montana. "Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. Interview questions and answer examples and any other content may be used else where on the site. With the new information you have gained during the interview, think about the job and consider if the offer is what you need and want. ", "I'm genuinely easy-going, probably from all the international travel I experienced in my 20's. 1 / 41. Bringing up points of being compensated in relation to experience is important because it shows the interviewer that you understand the basic principles of compensation philosophy. If possible, also try to mention which programs or software you are experienced in when it comes to ordering or doing inventory. I've had a lot of success by focusing on building a reputation for consistency and follow-up. "In this profession, my customers are my patients and their family members and I look to be at my best in providing excellent care and compassion to them. ", "Outside of my excellent clinical skills, the biggest attribute that I will bring to the table for Kaiser Permanente is my empathetic approach to treating patients. ", "I was helping a customer once who came to pick up her injectable prescription. I understand that, as a condition of employment, Kaiser Permanente conducts post-offer drug screens, background checks, health screening (if applicable), and verification of eligibility to work in the United States using E-Verify. I work good under stressful situations, and I'm good at resolving patients' problems.". This process helped make our project a success in the end. But this is usually just for transitions. Patient care requires a strong amount of compassion, and Kaiser Permanente strives to provide compassionate care to their patients. "My team is made up of great communicators, whom I have trained to take every piece of information and break it down to the simplest factor. Strong communication skills are required to be an active leader. "I dislike working in a negative, low morale environment that is plagued with office politics. 3.2 (5 reviews) Term. Discuss the ways that you would build strong and healthy relationships if hired. Never being complacent, my creative thinking and project leadership skills will serve your organization greatly. ", "Having spent my career working in healthcare education with large institutions, my customers are the employees that I train and the educational materials vendors that I work with on a daily basis. ", "I am so glad you pointed out your need for diversity at Kaiser Permanente. One of the toughest parts of communication can be delivering bad news to people with whom you work. I have enrolled myself in an evening/weekend workshop for the next six weeks. The patient, staying because of back surgery, was unable to hit the call button. Highlight your ability to be responsible when it comes to related administrative tasks required for this role with Kaiser Permanente, even if the role you are interviewing for isn't in a clinical setting. ", "Before my Attending arrived, there was an emergent TIPS procedure from the ICU who was unstable. We now offer a text messaging program to all Kaiser Permanente members (standard message and data rates may apply from your wireless carrier). No matter what role you're interviewing for at Kaiser Permanente, you will likely face some stressors in the day-to-day activities of the job. My organized and efficient communication skills will be an asset to Radiology when communicating with other departments.". During my training, I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well. I also dislike when the morale of the lab is low. We told her we were going to order it and it was supposed to be there that day. You can consider improving this response by explaining why. My weakness is taking on too much and not delegating. For example - Does your ability to calmly share facts with empathy and answer any follow-up questions help patients relax and adapt to the change in their situation? Kaiser Permanente expects their employees to stay up-to-date on their respective fields, and today's technology makes this reasonably easy! "The main thing that I will require to deliver exceptional patient service here at Kaiser Permanente is great training. Do you utilize any computer programs or even apps on your phone to keep your tasks organized? Use a specific example and describe how you handled the situation and any lessons that you learned moving forward to prevent it from happening again. I am looking forward to getting into the routine of a career again. Discuss with the interviewer what you think you will need to deliver exceptional service in this role. With this question it's important to explain a team challenge and how you collaborated with your team members to go above and beyond the call of duty to achieve a goal or overcome an obstacle. It's great that you are working on asking for help from a variety of people when needed. You can improve your response by assuring the interviewer that you have a flexible salary range, but that you'd like to be compensated appropriately based on your experience and performance record. At Kaiser Permanente, teamwork truly does make the dream work for the patients and families that rely on the organization to provide world-class care. "The part of my career that brings me the most stress is when the schedule is running behind due to many different factors. Kaiser Permanente is 100% focused on the service that they provide to their patients. It can help to think of it more broadly - going beyond your actual job title to reveal more about how you function within a healthcare team. I want to relax, read a book, meditate, go out with my friends or take my mom to eat at a good restaurant and enjoy my day off to come back to work recharged.". This accuracy ensures that patient care transitions from one caregiver to the next. I greatly value diversity. As you answer this question with a specific example from your past, reiterate to your interviewer that you have excellent verbal communication skills and listening skills that will help you be a great communicator on their team at Kaiser Permanente. I was nervous that I was not using the proper equipment during high-exposure risk procedures. One for the clinic, one for me, and one for the patient. This ensures that you give the right amount of information and detail to create a compelling and memorable answer. Sign In. When I hit my 20's, it was so important to me to learn about other cultures. The application opens in early May. Staying on a deadline is very helpful, and I will delegate when necessary to alleviate some stress. You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team-led environment. "Since my college days, I have taken great pride in my community service by volunteering at the local food pantries and homeless shelters. By consistently rejuvenating in this way, I can give even more energy when I am at work. Our job requires multi-tasking, so I tackle one patient at a time while giving each patient my full attention. I take the time to listen and reflect back to ensure that I am providing the best care possible. People feel pretty comfortable with me and often open up about what theyre going through or share their personal lives with me. Perhaps you have a keen eye for detail. I love working with like-minded people who set challenging goals for themselves. If they want help, Ill help any way I can. I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision that might seem off the beaten path. Are there specific Kaiser volunteer opportunities you'd be interested in? Assure the interviewer that you are able and willing to pass a complete background check if hired at Kaiser Permanente. Excellent! With most large organizations operating compensation under a pay scale, talk about your willingness to start at the bottom of the pay scale and work your way up if you truly can agree to that. I start this by building trust in my patients with my clinical expertise and my interpersonal skills. This mindset has consistently allowed me to continue with a productive shift no matter the emotions that come my way and I would be able to bring this same level-headedness to work at Kaiser Permanente. It seems you have found that balance. Deadline: October 5, 2022. Your interviewer will be looking to hear that you have done your research on Kaiser Permanente and that you'll thrive in their workplace culture. It sounds as though you are highly organized and methodical in your work. Behavioral 3. ", "Delivering bad news to a patient is very difficult. "In my current job, I had a team member who would scoff at other co-workers' ideas in meetings. Once they get to know me, my colleagues know that my mind is continuously thinking of new ideas and only speaking about them when it is determined to be a good time. But when I'm home, I don't think about work. "I recently worked with a patient over the phone who was incredibly upset when they believed that we overcharged the services we provided. The chatbot function asks candidates about the basic skills and experience necessary for the job and can also answer basic questions about the job, salary, and other aspects. "In my current role there is a lot of staff turnover when it comes to our management team. The Kaiser Permanente hiring process involves two types of interviews that may be conducted. Learning fast is a wonderful way to serve your customers and help your new team to be a strong as possible. In fact, if a particular rumor or bad news was being passed along, I would simply squash it and move on. What questions did they ask during your interview at Kaiser Permanente? Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. These can include terms like sympathy, empathy, humanity, kindness, caring, and heart. 1 / 41. As you talk openly and honestly about your personality traits with your interviewer, try to match your personality traits with the mission and values of Kaiser Permanente. When I need to relieve stress, I will take a walk to get something to drink or turn on some soft music.". The patient was angry and threatened to leave AMA. Either way, be honest with the interviewer about your preferences without leaning negatively, either way. Using a text messaging system, health care giant Kaiser Permanente signs up more than 11,000 of its neediest California members for government subsidies from CalFresh, so they can buy groceries. Great answer! Click the card to flip . I called McKesson and ask them for a specialty same-day delivery and explained the situation to them, I told the patient we will receive it that night and apologized when she came to pick it up, and I make sure we always have it on stock for her.". As you answer, don't hesitate to talk about the things that you enjoy in your free time to show that you have the ability to mentally and physically recharge yourself after a hard day's work. Contact us here. That way, it's easier to transition care, and the patient has all their info in the same place. ", Our Professional Interview CoachKevin Downey Reviewed the Above Answer. Definition. I'm happy to answer any questions you have. Talk to the interviewer about the compassionate qualities that you possess and that you'd bring to this role with Kaiser Permanente. They want to know that your passions align well with what Kaiser Permanente is offering. Consider strengthening your answer by expanding the example you've chosen to highlight how you worked as part of a team or collaborated with others on the path to becoming the first PA proctor. For instance, if I am to terminate someone's employment, I don't sugarcoat the reasons why. This post provides exhaustive information on the Kaiser hiring process, to help you learn how to effectively go through the job application, interviews and other parts of the recruitment process at Kaiser Permanente and be employed. Our date tracking prior to 2019 was not accurately kept. I volunteer with their organizations in various roles. Under President Franklin Roosevelt's New Deal policy, America reached out to help those in dire straits. When the inevitable happens and the schedule runs behind, I don't hesitate to gather the troops and pull together in a team effort. Are there shared values that you could also mention? I have trained myself to adapt my communication style, so a patient gets what they need. I get along well with others and work well as a team.".
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