You'll then print your label and return authorization. If your dress arrived with no care instructions, we would consider that to be a defect, and we apologize for the trouble this caused you. As of December, 2022, the return charges that Modcloth deducts from your refund are: Modcloths return policy allows for refunds, made to your original form of payment. Take your package to a FedEx store. The Dos And Donts Tips, Are Sneakers Business Casual? I will not purchase from a company that will not stand by their product quality. They will lose valuable customers and revenue this way. The team is available from 9am-8pm ET, Monday-Friday. But in case you don't, we will accept returns of unwashed, unworn, or unused items returned in as-issued condition for a full refund to your original payment method. I've tried several times to buy blouses from Modcloth but I always stop once I get to the shipping price. I'm sorry that we did not have your item to re-send, and for any frustration that we sadly do not have raw packaging material that we are able to send out to customers. Free U.S. Learn more about Budget Fashionista and editor/blogger Catherine Brock. Store Locator Icon Stores Store Locator; Classic Awards; Gift Cards; Wish List; View Catalogs; Coupons & Promotions; Outlet Stores; Customer Service. MIX & MATCH SALE: TOPS & BOTTOMS STARTING AT $10! Repeat the process above to request a return from a number of other companies, including: Looking into resolving other tedious bureaucratic tasks with the help of our app? We use dedicated people and clever technology to safeguard our platform. Points will be awarded to your account once your order has been fulfilled. In terms of your account, we did recently make some updates to the site, and in that process, old account information did not automatically transfer to our new system. Click "Forgot Password?" Items are mailed promptly and of good quality. The refund will be sent to the original form of payment. BEWARE OF SHOPPING HERE. Step-by-Step Guide, Can You Have Hand Tattoos in the Army? Free U.S. I'm very sorry for any frustration. lackland air force base street address If after signing in, the drop down is still empty -- please clear your browser's cache and cookies and allow some time to load. Shipping labels were generated but the shipping company tells me the parcel has not been delivered to them yet.I have emailed customer service twice with no reply.I went to their official site of this company and I found this helpful info which .is and after a long chase, I got my amount back shipping details as well DO NOT BUY FROM THIS. Please note that we currently only have the option to refund to the original payment method and are unable to process. ModCloth Return Policy I ordered jeans. Clothing & Underwear Women's Clothing Store ModCloth ModCloth Reviews 254 1.9 VERIFIED COMPANY www.modcloth.com Visit this website total 2-star 17% 1-star 48% Filter Sort: Most relevant RA RA 2 reviews US Feb 25, 2020 I love ModCloth I'm surprised that ModCloth has such bad reviews. Orders were a bit delayed after our recent site and systems updates, so some took longer than usual to ship. In which universe does it take $9.99 (standard shipping) to ship a thin blouse within the US? If your item has different fabric listed on the tag than what was listed on the site, that would be something we'd want to look into and correct. You only need to do the following: Once you ship the product to ModCloth, you can sit back and leave the rest to us as we will reach out to ModCloth regarding your return. To apply a promo code, you must add the items you wish to purchase to your cart. Returning such products can be challenging. Please be sure to check your spam and junk mail folders as emails can go there from time to time. They sent me a really ugly dress that wasn't even my size. You can use your points at Checkout to redeem products or discounts! Yes, there are discount brackets as listed below. Their return policy is terrible. They are deliberately misleading their loyal members by selling them previously worn/used clothing under the falsely-advertised trope of being an exclusive deal for a limited time. Answered. What Everyone Should Know About the Walmart Return Policy, Don't Let the Costco Return Policy Give You a Hard TimeDoNotPay Can Help, All You Wanted To Know About the Ulta Return Policy, Everything You Have Ever Wanted To Know About the Nordstrom Return Policy. You can view ourPrivacy Policy hereand unsubscribe at any time. Please honor your words and directions that you have placed on your website and let your customers be able to contact you. Everything You Need to Know, How to Untangle a Necklace Chain? Plus, I'm not convinced I would ever see a return if I hadn't reached out to them directly. Youll have to provide your own shipping see the address below. I'm very sorry for any disappointment regarding your recent order. ModCloth will not replace or refund outside the 28 day return window. If you live in the continental U.S., Modcloth will provide a return shipping label. Checkout Dropdown Instructions: Once logged in and ready to check out, on the right-hand side you'll see a drop-down menu underneath your cart total [above the "Gift card or discount code" field]. This company is shady and they are no longer thinking in the best interest of consumers. If you return part of your order, we will refund you the total dollar amount spent after the discount was applied, but your points will not be refunded. Still no answers to my calls or emails or chats. Once you locate your order, youll select the items you want to send back along with the reason for the return. I went to check on the website and they expect you to download an app to track shipping? plus an additional $1.95 fuel surcharge to cover the cost of transport. I also apologize for any frustration with getting in touch with our Customer Care team. Once the item leaves your hands, itll be hard to locate if you dont have a tracking number. If you live in Hawaii, Puerto Rico, Alaska, or anywhere outside the U.S., you must arrange your own shipping. Not worth it! If you live in Hawaii, Alaska, Puerto Rico, or any location outside the U.S., you cannot use Modcloths return shipping label. Sign up for our emails to score15% offyour first order, early access to special sale events, and exclusive first looks at our newestarrivals. Our Customer Care team is available via phone, chat, or email, from 9am-8pm ET, Monday-Friday. Well do it for you! "One of our key initiatives was to expand our online shopping experience to our European customers. I used to be diehard about ModCloth with the original ownership, but ever since Walmart took over I felt like the pieces really declined in quality and ~vibe~, and weren't worth it. Fashion Nova Return Policy Guide For Store and Online Purchases I washed it in the delicate cycle in cold water and the polkadots on it glued together and the dress is ruined after one wearing. Everything You Should Know About the EZContacts Return Policy. Once an order has been placed it can't be canceled or changed. ModSquad is a rewards program for our shoppers to earn points from every purchase, refer and earn, redeem points for discounts, receive a birthday gift, get access to exclusive sales, collections, promos and offers. If you received an order from ModCloth as a gift, you can still return! The colors are also inaccurately depicted. Read Customer Service Reviews of www.modcloth.com - Trustpilot If you dont want to use Modcloths label, you can ship the items at your own expense to: Modcloth Returns 2250 Roswell DrivePittsburgh, PA 15205. No one answers the phone, I'm on hold for hours. Have any other obstacles? Overall, terrible experience and I will never shop this brand or use the site again. Anyone can write a Trustpilot review. They are available from 9am-8pm ET, Monday-Friday, and will be glad to look into this, as soon as they are able. I tried to use the chat feature on the website but it says no one is available. The description said cotton/linen but the fabric is actually a very thin polyester - a totally different look than the shot in the ad. With every Tier Earned, there will be an email notification sent out to the email used to register your ModSquad Rewards account. Customers are also welcome to use their own shipping to return items to us if they find that is more convenient that using our label. Shipping and handling fees are non-refundable. Looks like ModCloth has officially left the Walmart family! They charge a RETURN FEE. And since this casual mini is sleeveless, it can be layered with your basic tees! For more information on our Return Policy, please click here. Domestic and international customers are also welcome to use their own postage and mail to: ModCloth Returns, 2250 Roswell Drive, Pittsburgh, PA 15205. Please contactCustomer Careto get your free shipping label. Bear in mind that there are shipping requirements for certain products. Shop Vintage Outfits // Vintage Style Clothing // ModCloth Ends Soon: Mix & Match Sale! The ModCloth return policy states that you have to file a return request within 30 days of the shipping date for the request to be valid. At this time, points can only be earned off of unique dollars spent in our store. From there, pack up your unwanted items along with the return authorization. Edit: After submitting this review I was given my refund and notified by text within 15 minutes. ModCloth Reviews | Read Customer Service Reviews of www.modcloth.com For more information on our Return Policy, please click here. It goes against our guidelines to offer incentives for reviews. Quick Buy I couldn't return the item because it was a final sale. You can send online and store-bought order back orders via mail or take them to your nearest Men's Wearhouse store. Depop Vs Poshmark: Which is the best for Sellers? Quick Buy A Twist Of Fun Knit Top $39.00 New & Improved! That's three items that way about 3lbs all together.They offer discounts to students, nurses, doctors, military, but only on full priced items. Return labels provided by Global-E will result in a flat fee of $10 being deducted from your return amount. We will contact ModCloth and make sure the company respects your customer rights. If there is ever a life circumstance that comes up and will prevent you from meeting this deadline, we would strongly encourage you to contact our Care team and see if an exception can be made. It was beautiful which is why this is a 2 and not a 1 BUT their sizes are not accurate. Companies can ask for reviews via automatic invitations. These policies are subject to change. Subscribe and join 1000s of women who rely on Budget Fashionista for the latest in affordable fashion and beauty. If you dont want to use the prepaid return label, you can ship the time with a different carrier. Keep in mind that ModCloth counts from the day they send you the package, which means you may have less than 20 days to respond. Plus, all returns are free. I am very disappointed that there was no care label. To return a product, simply attach the provided shipping label to the return packaging and ship it back to the specified address. 0. Orders can be shipped to: ModCloth Returns, 2250 Roswell Dr., Pittsburgh PA 15205. I feel this is a very deceptive business practice and I will be reporting this on the BBB. MIX & MATCH SALE: TOPS & BOTTOMS STARTING AT $10! They are a small group, and are currently working through extremely high volumes of incoming messages. They are flat rates, rather than being based on cost or weight of items, and we have had to increase them over the years, due to increased internal costs. A member of our Care team should be reaching out via email to assist you shortly. What happened, ModCloth? CTRL + SPACE for auto-complete. You can view the official policy here. Sign up for our emails to score15% offyour first order, early access to special sale events, and exclusive first looks at our newestarrivals. to reset your password. I'm sorry for any trouble with getting in touch with our Customer Care team. Those products belong to the following categories: Since ModCloth is an online retailer, you can file a return request only online. You will only receive points for purchases made after creating your rewards account. Didn't offer anything to make up for the massive inconvenience!! Step 4: Send it out. I was informed I could return it and was given the address. This will be my last order with ModCloth as their clothes are too cheaply made for the hassle. LOS ANGELES, Sept. 15, 2020 /PRNewswire/ -- ModCloth, the ecommerce retailer offering modern vintage-Inspired, versatile, inclusive apparel and .
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