If the seller doesn't respond or if they can't resolve the problem, you may be eligible for eBay Money Back Guarantee. If the tracking for your item shows that it's been delivered, check with a neighbor in case you weren't home when the package arrived and they took delivery of it for you. The buyer has not received the parcel and requires a refund. Whenever possible, we recommend resolving your buyers issue directly and not asking eBay to step in. respond to the case with the tracking number, it should close in your favor. This is a University that accepted the delivery. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. USPS - Delivered To Agent For Final Delivery (Meaning, Next Steps + FAQ You wont receive a final value fee credit if this happens and you may also receive a defect, which may affect your. So, you dont need to worry about it being handed off to potential thieves, or even your neighbors. Follow the instructions the rep provides. I do not understand what this delivery status means, who this "agent" is, and why the parcel has not been delivered to the addressee for a week already. FedEx Lost Package ClaimFiling Claims Has Never Been Easier, Learn How To File a UPS Lost Package Claim Easily, DoNotPay Can Help You File a Claim for an Amazon Late Delivery Smoothly, Learn How To File a USPS Lost Package Claim Efficiently. Well gather the info you provide and use it to submit your request with the USPS claims department in a few minutes! Trademarks are only used for nominative fair use and are property of their owners. Copyright 1995-2023 eBay Inc. All Rights Reserved. Solved: The package was addressed to a street in melbourne ky. What does this mean? Do you see a message on your USPS tracking page that says delivered to agent for final delivery, and are wondering what it means? Read all your mail virtually. '&charset='+document.characterSet : '')); 'https://www.ecommercebytes.com/new_ad_server/www/delivery/ajs.php':'/new_ad_server/www/delivery/ajs.php'); If you cant resolve the buyers issue, or disagree with their reasons for opening a request, you can ask eBay to help. Package delivered to agent for final delivery; what does this mean for your package? There was a buyer awhile back who lived in Ehrlenger. document.write (document.charset ? Why Else Would USPS List Delivered To Agent For Final Delivery On The Tracking? While USPS uses their best judgement and wont leave the package with just anyone, it can be difficult to find out who actually has your package in some cases. How can you purchase postage through PayPal without Ebay? The fact is, the USPS carrier will scan the package with a GPS tracker at the location where it was handed over to the agent. My understanding is that this means the package was left with someone other than the addressee like someone else in the household or a neighbor. This allows them to get the package to a person that can finalize the delivery for them, allows them to focus on other packages that they have to deliver, and also guarantees that youre going to be able to get your package in a reasonable amount of time, too. The result is no package. The Priority Mail items will be considered delayed if you dont receive them in more than five days from the date of mailing. USPS Delivered to Agent: All You Need to Know - Ship Driven According to USPS, the keys on the scanners that they use are very close together, so it is easy to mistype things by mistake. Below are some tips to consider while listing and shipping your item. They may not want to tell you that they accepted the package for you or they may not even know who you are and instead just feigned to be authorized agents so that they could get their hands on whatever it is you were having shipped to you in the first place. My question is rather basic: how should I ask sellers to ship my goods so that delivery always reaches the final destination, not an "Agent"? Knowing your shipping cost is critical to pricing your items right and maintaining your profit. One of the drawbacks of this process from the USPS is that they do not have the resources or the ability to confirm the identity of every individual that they count as agents able to accept packages for you. And he wants to open a case on Etsy. The first thing to do if you see that your package has been delivered to an agent, is to check with the people who may have received it. In these situations, though, the USPS specifically look for ways to deliver your package to authorized agents. Also, is the customer live in an apartment or university? Wondering what to do if USPS says delivered in mailbox, but there is no package, why Amazon delivery is so slow, or how late USPS delivers packages? Select Ask eBay to step in and help, and follow the instructions from there. i.e, a place where the mail is delivered to a central place and then distributed? Finally, consider signing up for USPS informed delivery service. This can admittedly be a bit of a hassle, but it will ensure that the problem gets looked into and treated seriously. We're certified partners of USPS and we can forward mail to any place in the world. I called usps and they said it would be delivered today and said the tracking info was wrong, the info would be updated to the correct info. Either way, you will get notified that the parcel is delivered to an agent. Trying to figure out exactly how long its going to take for authorized agents to deliver your package into your hands is next to impossible, again because there are so many different kinds of authorized agents out there. A strong shipping strategy is key for a successful holiday. if (!document.MAX_used) document.MAX_used = ','; If the seller has already shipped the item, they won't be able to cancel the order. delivered to final agent for delivery counts as delivered. Sit back and relax while we do the work. He suggested blacking out anything that says eBay on the box or label. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. An agent refers to whoever receives the package, but it doesn't only have to be an authorized person. Youll also see your response options: Youll need to provide tracking within 3 business days of the request being opened, if you havent done so already. If eBay closes in the buyers favor, eBay will issue them a full refund and then seek reimbursement from you. Failing to ship on time can lead to your item arriving later than the estimated delivery date. Below we run through exactly what this tracking message Delivered to Agent for Final Delivery means, who these agents are, why they are being handed to these agents, and what you need to do to actually get your package at the end of the day. You can still close it if things are resolved. No, this message means that your package is either about to be handed to your agent or has already been handed off and is going to be sitting there waiting for you just as soon you arrive. No hidden fees. So, they should be able to locate the exact place the package was dropped off, and work with you to ensure that you receive it. More shipping tips from your fellow sellers! If eBay closes the case on behalf of the buyer, you could receive a defect that may affect your seller standard. __CONFIG_colors_palette__{"active_palette":0,"config":{"colors":{"f3080":{"name":"Main Accent","parent":-1},"f2bba":{"name":"Main Light 10","parent":"f3080"},"trewq":{"name":"Main Light 30","parent":"f3080"},"poiuy":{"name":"Main Light 80","parent":"f3080"},"f83d7":{"name":"Main Light 80","parent":"f3080"},"frty6":{"name":"Main Light 45","parent":"f3080"},"flktr":{"name":"Main Light 80","parent":"f3080"}},"gradients":[]},"palettes":[{"name":"Default","value":{"colors":{"f3080":{"val":"rgb(23, 23, 22)","hsl":{"h":60,"s":0.02,"l":0.09}},"f2bba":{"val":"rgba(23, 23, 22, 0.5)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.5}},"trewq":{"val":"rgba(23, 23, 22, 0.7)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.7}},"poiuy":{"val":"rgba(23, 23, 22, 0.35)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.35}},"f83d7":{"val":"rgba(23, 23, 22, 0.4)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.4}},"frty6":{"val":"rgba(23, 23, 22, 0.2)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.2}},"flktr":{"val":"rgba(23, 23, 22, 0.8)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.8}}},"gradients":[]},"original":{"colors":{"f3080":{"val":"rgb(23, 23, 22)","hsl":{"h":60,"s":0.02,"l":0.09}},"f2bba":{"val":"rgba(23, 23, 22, 0.5)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.5}},"trewq":{"val":"rgba(23, 23, 22, 0.7)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.7}},"poiuy":{"val":"rgba(23, 23, 22, 0.35)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.35}},"f83d7":{"val":"rgba(23, 23, 22, 0.4)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.4}},"frty6":{"val":"rgba(23, 23, 22, 0.2)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.2}},"flktr":{"val":"rgba(23, 23, 22, 0.8)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.8}}},"gradients":[]}}]}__CONFIG_colors_palette__, {"email":"Email address invalid","url":"Website address invalid","required":"Required field missing"}, __CONFIG_colors_palette__{"active_palette":0,"config":{"colors":{"f3080":{"name":"Main Accent","parent":-1},"f2bba":{"name":"Main Light 10","parent":"f3080"},"trewq":{"name":"Main Light 30","parent":"f3080"},"poiuy":{"name":"Main Light 80","parent":"f3080"},"f83d7":{"name":"Main Light 80","parent":"f3080"},"frty6":{"name":"Main Light 45","parent":"f3080"},"flktr":{"name":"Main Light 80","parent":"f3080"}},"gradients":[]},"palettes":[{"name":"Default","value":{"colors":{"f3080":{"val":"var(--tcb-color-4)"},"f2bba":{"val":"rgba(11, 16, 19, 0.5)","hsl_parent_dependency":{"h":206,"l":0.06,"s":0.27}},"trewq":{"val":"rgba(11, 16, 19, 0.7)","hsl_parent_dependency":{"h":206,"l":0.06,"s":0.27}},"poiuy":{"val":"rgba(11, 16, 19, 0.35)","hsl_parent_dependency":{"h":206,"l":0.06,"s":0.27}},"f83d7":{"val":"rgba(11, 16, 19, 0.4)","hsl_parent_dependency":{"h":206,"l":0.06,"s":0.27}},"frty6":{"val":"rgba(11, 16, 19, 0.2)","hsl_parent_dependency":{"h":206,"l":0.06,"s":0.27}},"flktr":{"val":"rgba(11, 16, 19, 0.8)","hsl_parent_dependency":{"h":206,"l":0.06,"s":0.27}}},"gradients":[]},"original":{"colors":{"f3080":{"val":"rgb(23, 23, 22)","hsl":{"h":60,"s":0.02,"l":0.09}},"f2bba":{"val":"rgba(23, 23, 22, 0.5)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.5}},"trewq":{"val":"rgba(23, 23, 22, 0.7)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.7}},"poiuy":{"val":"rgba(23, 23, 22, 0.35)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.35}},"f83d7":{"val":"rgba(23, 23, 22, 0.4)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.4}},"frty6":{"val":"rgba(23, 23, 22, 0.2)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.2}},"flktr":{"val":"rgba(23, 23, 22, 0.8)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.8}}},"gradients":[]}}]}__CONFIG_colors_palette__. Ship the item within the estimated handling time in your listing. Get help with an item that hasn't arrived | eBay On January 20th, an eBay moderator shared in a post on thread the following update from the Policy team: "eBay policy has been updated to consider "Delivered to Agent for Final Delivery," as delivered. You have up to 21 business days from when you opened the original request. I do not see the University there. The seller should respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. Showing our 5 star reviews. Guess I will wait untill tomorow to call ebay and get this closed. I wonder how many people I will have to explain this to. Honestly it makes no sense. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" Your buyer needs to contact the mail room of her University. Lets say that your package was delivered to an agent. If your package was delivered to an agent but you havent actually received it, dont panic! The first (and perhaps surprising) fact is that your package was never actually delivered. I ordered an item from the Us for $137usd paid $21 usd shipping to australia. Save money by combining shipping when you buy more than one item from the same seller. So, this essentially the same as requesting reimbursement for packages that were stolen, or lost after delivery. Most of the time thats not going to be a huge problem, as its not like the USPS mail carriers are going to be handing boxes from Amazon over to just anyone and everyone walking by your street assuming that they are your neighbors and that they have a good relationship with you. DoNotPay Will Help You Get Your Money Back, Amazon Item Not Shipped? Amazon Package Sent to the Wrong Address? However, if your package was delivered to a package forwarder, it can take several weeks for the package to arrive. Does your buyer live in Melbourne, KY? What should I do now and what can I hope for? Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. What to do when a buyer opens an item not received request, Best practices for avoiding issues with buyers. The only exception to this is packages that are delivered to certain business addresses. In order to be protected, tracking must be from one the shipping carriers integrated with eBay and must include the date you shipped the item, the date it was delivered, and the address it was delivered to. document.write (" Usually this means someone at your home received a package on your behalf, someone at work received a package for you, or your package was rerouted to an authorized agent service (like a shipping locker company or the local post office). In some cases, I will list the item as delivered to agent, where I am the agent signing on behalf of the customer. lives in melbourn ky and that is what is on the label. document.write ("'><\/scr"+"ipt>"); you aren't responsible for that. Additionally, USPS sometimes marks delivered to agent for final delivery when they actually still have possession of the package. We want to leave a greener Earth for our children. if (document.referrer) document.write ("&referer=" + escape(document.referrer)); Keep in mind that you have 3 business days to resolve their issue before they can ask eBay to step in to help. But they don't have to disrupt your businessor your profits. No, the overwhelming majority of the time that you find this message pop up in your tracking information it means that someone at your home (likely someone in your family) or someone at your office (likely a coworker) has received a package on your behalf. Packages often end up at the local postal service, and the USPS tracking system shows the same status. With a virtual mailbox from US Global Mail you get a permanent physical street address you can use to receive all of your mail and all of your packages (from any carrier or provider) no matter how often you move or where you move to in the future. In order to be protected, tracking must be from one the shipping carriers integrated with eBay and must include the date you shipped the item, the date it was delivered, and the address it was delivered to. After that time, either you or the buyer can ask eBay to step in to help resolve the issue. This lets the seller know that the issue is resolved. For example, you could: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. Select the carrier you used from the dropdown list. Enter the tracking number, or if you dont have it, the date you shipped the item. document.write ("Questions about the Global Shipping Program - Page 94 - eBay Most packages that are delivered to an agent arrive within 1 business day. You don't have to ask eBay to step in immediately after the 3 business days though if you're still working things through with the buyer, you generally have up to 30 days after the request was opened to ask us for help. When a buyer has an issue with an order, it doesnt only risk creating an unhappy customer, it can also create extra work for you. Most of the time when someone accepts a package on your behalf as an agent for you they are going to want to seek you out and give you your package just as quickly as possible. The process is streamlined to a tee as well. Of course, your local post office employees can also be considered agents that are able to accept packages on your behalf as well. How to use your eBay earnings to purchase shipping labels. For better or worse, USPS can deliver to agents without checking with you first. eBay to Unstick Delivery Status when Delivered to an Agent In this case, an agent is an authorized person that is trusted to handle your package. Consider adding insurance so that youre covered if the item is lost in transit. USPS uses the delivered to agent for final delivery message when the package has been delivered to a third-party, who is authorized to receive mail on your behalf. eBay to Unstick Delivery Status when Delivered to an Agent Therefore, you should refer to the list mentioned earlier as a good place to start. Use our app to do any of the following and more: We have helped over 300,000 people with their problems. Your email address will not be published. These are the available tracking options: If you want to clear up any confusion and ask USPS representatives what you want to know directly, heres how you can contact them: You cant file a claim if your USPS package isnt damaged or missing. Will I Be Reimbursed If Im Unable To Retrieve The Package? If a package is marked as Delivered to Agent for Final Delivery but no one has let you know that they accepted your package for you, and your package isnt where you were expecting to find it, its time to get a hold of the shipping company that handled the delivery (and handed things off to this agent) as well as the company or organization that sent the package to begin with. The package was delivered to the agent for final delivery in Indianopolis, IN November 15th.

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delivered to agent for final delivery ebay