Also got a gem of a gift for Mom. I want the additional 5% off. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. Build your forever wardrobe with new season KAY KONECNA Demi-Fine Jewelry now on FARFETCH. I still had the Diamond, so that was to remount & fix the prong. You have added the max number of Favorites. Your order will be shipped from kay.com to the Kay store of your choice. If the online section is anything like your customer service it's no wonder people give you craptastic reviews. Top 496 Kay Jewelers Reviews - ConsumerAffairs Both of these pieces were very special to me as it signified the 25th anniversary of my wedding and the other ring was an extension to my mother's wedding ring when she passed. This customer service is it's terrible to say the least. Box 659728. They accused me of not bringing the ring in and basically called me a liar. There are 3 ways to reach Kay Jewelers across 3 communication modes: phone, web, chat. Ring sizing service will take up to three additional business days. This is the 2nd employee they have let go that was a wonderful . When will my credit card be charged for my in-store pick up? To write a complaint about Kay Jewelers and get an answer from the officials of Kay Jewelers, Complaintsboard.com's objective complaint writing and answer providing system can be used. Don't hesitate to place an order now. She then said she would be escalating to district manager. Creating a MasterpieceOur diamonds and color gemstones are cut and polished by master craftsmen whose skill makes your stone beautiful and brilliant. Its location on this page may change next time you visit. PAY RATE: 620,000 - 840,000 HUF/monthly. Jewelry Repairs, Events and Other In-Store Services | Kay All other gemstones are referred to as semi-precious. *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. The other kind lady apologized for her manager and tried to help me but I will no longer be dealing with anyone from that store . If I want to mail a payment , what address should I send it to? I turned my ring into the kays store on March 9. We were literally in shock, and appalled that the manager had no sympathy for a lost ring that meant so much to my boyfriend. The Extended Service Plan furnishes labor and parts necessary to maintain your merchandise in usable and wearable condition provided such service is necessitated by merchandise worn during normal conditions. Useful. Of some multiple emails still have gotten nothing back. The opportunity to save $25 OFF is not common. He mentioned casually that other customers had lost pieces of jewelry in the theft worth much more than ours.as if that made our loss less traumatic! I would have remembered that. Please do NOT purchase a wedding ring or any JEWELRY from this company. Give us a CallIf you have any questions concerning your jewelry or this Guarantee, please contact the store nearest you or contact Customer Service. The customer service representatives are very helpful and can answer any questions you may have about your account or payment options. Please try again. To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. All of our rings are sized to what has been determined is an average finger size. I recommend that you find a different jewelry if you want it repair right and if you want the ring returned back to you. And not to mention the fact that James Allen has over 200 settings for a diamond like this, and Kay has less than 20 settings for all the diamond shapes in their inventory for 1 carat diamonds. Your order will be shipped from Kayoutlet.com to the KAY Outlet store of your choice. I am beyond frustrated with the service department at Kay Jewelers. It is beyond comprehension that any business manages to stay afloat when treating customers as we were treated. He decided he was gonna get it appraised and wanted to wear it because it was so special. Read full review of Kay Jewelers and 2 comments. Don't worry, the conditions for using this coupon are very broad. NOTHING LIKE HAVING MY LIFETIME WARRANTY.. she was so patient and understanding. In case you didn't realize there was an alternative, the best phone number for Kay Jewelers customer support is 800-527-8029. KAY Jewelers offers engraving on select merchandise. The best phone number for Kay Jewelers is their 800-527-8029 customer service phone number, and you can get the details and use . One customer, Makenzie Balderson from Richmond, Virginia, told BuzzFeed News her nightmare experience with Kay was a huge stress on her wedding planning. Do you offer any warranties on your merchandise? How to write a complaint about Kay Jewelers? It can take up to ten days for this service. In the pictures attached you can see screen shots of the sale price on 11/24/2022 and the last one shows my emailed receipt of the purchase price. Average Customer Rating. Order number: [protected] Thankyou Bri sincerly Angela C, Recently I had to have my Movado repaired and took it to Kay Jewelers on Sunset Blvd in Lexington, SC.From the first day I received outstanding customer service from the Associates and the store manager. * Watches must be in original condition (unworn and unaltered) and accompanied by the original packaging, instructions and warranty documents. Do not buy from them. What Is The Customer Service Number Of Kay Jewelers? She looked at me up and down and another lady asked me how I could be helped , I told her I was needing a cleaning done on my ring and she interrupted her and said we are to busy we cant do that , come back Monday or something . Unfortunately, there are quite a few good reviews about the company's support service. I purchased 3/4 diamond studded earrings. No, for security reasons, the person who ordered the merchandise must be the one to pick up the order. } Also to let employees know they should not ask personal questions like their social. } I have no clue why there are so many negative reviews. Desired outcome: (Engraving is not available on Kay.com.). The trade-in value is the original purchase price, excluding charges such as tax and shipping. Top of the Page, What is a special ordered item? Fax: 503-268-4711 Correspondence address: Genesis FS Card Services PO Box 4477 . We let the people know we were just taking a look around, we were not looking for anything specific. Get questions answered and resume your conversations easily! I called their customer service to file a claim, a manager never gave me a call back after numerous attempts. border: 1px solid #515666; Set a time to meet online or in-store, and we'll meet you, ready to help. Horrible material and so over priced. Ill took that chain back and they swap it out for another gold chain and now Im suffering a sebaceous cyst on my right torsos. Simply bring it into any KAY (or Sterling Family of Jewelers location) within 60 days after your order was shipped (within 30 days for watches). Customer service associates can be reached through the following methods: Market Force Contact Form: https: . In total, there are 3 ways to get in touch with them. ARPhotography . December 2021 my husband purchase 3 tennis bracelets for Christmas. I just LOVE MY NEW BEAUTIFUL NEW RING. Product shipment, payment, communication, billing, and any kind of service-related complaint about Kay Jewelers can be filed via the specific Kay Jewelers complaint section. We always have a deal, from KAY Outlet Values to Clearance Jewelry and Retired Styles, you are sure to get a bang for your buck at KAY Outlet. I am told to wait 10 to 14 days to see if they can find it? If there are any questions related to these issues or any other issues, KAY Jewelers is dedicated to easing your misgivings all day long! I paid to have it fixed once and waited, so i think thats fair. 10 days later I have nothing. Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. Contacted Kay Jewelers. -webkit-transition: all 0.5s ease; * By clicking this link or texting this number (1+855-929-4190), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. Compare Coupons patiently and you may be able to get a 10% OFF. A special ordered item is created upon request. Kay Jewelers Reviews | Read Customer Service Reviews of www.kay.com This review was chosen algorithmically as the most valued customer feedback. I googled it and it said do not put your rings in bleach, I did not know Clorox would damage my ring. *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. If I do not hear from someone in a timely manner, I will be contacting my attorney and taking the company to small claims court to resolve this issue. She was constantly in communication with me and always delivered what she promised. TargetCW. I never heard back. The latest review Very unprofessional handling of my order was posted on Feb 8, 2023. Affiliate disclosure: Hotdeals.com uses affiliate programs for Program Overview | Kay Jewelers Gold Exchange I went to pick up and the associate could not find my ring- what a mess? Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. The Vice President, Bethany Spain will make up false information not to give a refund. I have never bought any real gold that would break the way these pieces continue to break. As it was a custom design using parts from other rings they sell, they informed me it would take 2-3 weeks to be finished. Ordered online and I received my order and everything was absolutely fine. If you need your order sooner, they offer expedited shipping options. Top of the Page, Can I return a special ordered item? Kay Jewelers Customer Service Phone Number & Hours - ForLocations color. Privacy Policy. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. (Trade-ins are not accepted at kay.com.) Kay Jewelers Reviews: Is Kay Jewelers Legit? - Jewelers The biggest issue besides the whole mess they have in that store is that the associate did not give my ring unless of a sign a general release that is manipulative and definitely should not even be legal and I will look more into it. Top of the Page, What is the difference between white gold and platinum? Kay Jewelers Customer Service Contact Info Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333 Telephone Number: +1 (800) 527-8029 How to Redeem a Coupon Code at Kay Jewelers Redeeming a coupon code at Kay Jewelers is simple. Two REAL jewelers have stated that it in fact can be repaired. * Watches may be returned within 30 days at any Kay Jewelers or kay.com. My husband surprised me with a beautiful kay jewelers wedding ring I loved it diamonds on the bottom and the top really love it they did a great job with it . .owl-carousel .owl-controls .owl-pagination .owl-page.active span { Really on a Sunday? I purchase a change from Kay jewelers and I had to take the train back because they got wasted and was causing a rash on my chest. Top of the Page, What determines the price of a diamond? This complaint was posted by a verified customer. 327 Enjoy reading our tips and recommendations. Date of experience: December 21, 2022. I was contacted on May 9 by Erik at the Great Lakes Mall and was told it is unrepairable. Clear Filters. Kay's Fine Jewelry: Loved The Visit - See 510 traveler reviews, 67 candid photos, and great deals for St. Thomas, at Tripadvisor. I placed an order on December 23 and decided the same day I did not want to make the purchase. Your Jewelry Consultant is ready to talk! From warranties to orders, Customer Support can answer all your questions. I worked for 3 years in college. I was told they couldn't resize them, which seemed odd for a 'jewelers'. Sign up to receive our free weekly newsletter. I would highly recommend kay.com for your jewelry purchase. There can be some limitations, so pay attention. KAY Jewelers Credit Card - Home - C.comenity.net What is your policy regarding the gold supply chain? Your order will be kept at the store for 30 days. You can find contact details for Kay Jewelers above. Kay Jewelers needs to revise their gift return policy. Most orders will arrive within 3-5 business days. color: #515666; January 25, 2023 by Ana Stanar. Thank you, you have successfully subscribed to our newsletter! I mostly enjoyed the shopping experience from here. Learn moreIf your online purchase was picked up at the store, it must be returned to the store. Fix for a reasonable amount. I am only giving one star since you have to give a star to do the review. We were told they hadn't contacted us because my boyfriend's phone number was listed under another name; and they seemed generally disorganized and unprofessional. Check Kay Jewelers order tracking status and View the latest delivery statuses of your Courier, Parcel, Package, Shipping online in seconds. They are a disgusting corporation!! Learn more Both gifts from my husband were purchased at this store and I had the receipt. Enter Street Address, City, State or Zip Code. Amazon.com: Under Budapest: 9780864926814: Kay, Ailsa: Books Top of the Page, When will my credit card be charged for my in-store pick up? How do you tell someone this? Bought wife earrings for Christmas, purchased on 12/24, cost of $642. I called them and they told me that they had found and it would take another week to be ready for pick up. Why do you measure jewelry in millimeters? Well since I put it in my aunt's name UPS couldn't give me the package. MORE+, Save up to 10% OFF on KAY Jewelers items. I have been a longtime customer of Kay Jewelers, and have loved every piece of jewelry I have purchased from them. HotDeals uses cookies from third-parties or affiliate networks to If youd rather exchange your purchase for something new, great! Catherine Kay manager wasn't hesitant to offer me an exchange. Top of the Page, Do you have a trade-in policy? $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. Color gemstone jewelry is not eligible for trade-in. It never stated that if a ring couldn't be repaired, that I would be given the value from 20 years ago that I paid. KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. Kay Jewelers information: contacts, address, founders, CEO, services, and products. Click Here to learn how to determine your ring size. Don't worry, the conditions for using this coupon are very broad. She came across the last one and had it overnighted, and I was able to get it just in time for the holidays! .main-header .primary-navigation ul li.nav-link.active { www.survey.kay.com Kay Jewelers Guest Satisfaction Survey I had read all the reviews after purchasing, and got really worried. Color gemstone jewelry is not eligible for trade-in. Kay Jewelers does not provide customer service by email, but does provide it by phone. I came by with my boyfriend to just look around. I will NEVER shop at Kay again. Thank you Connie so much. I wouldnt recommend this place at all. Store manager wouldn't exchange or refund. MORE+, You are offered a chance to save up to 10% OFF. *This includes the labor and materials necessary to set the replacement diamond or gemstone. Learn More. Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a:hover, That's why we guarantee our diamond and color gemstone jewelry for a lifetime, as long as 6-month inspections have been performed and documented by an authorized representative. Online: Log in to your online account or use the EasyPay feature in order to pay your bill. Removed the interest and allow us to pay the final payment of $185.00. I show up to Kays, to have it replaced, send it off and then 6 weeks later get a phone call explaining it would be 6,500$ to replace. Kay Jewelers in Newburgh, NY - Clothing Accessories - Other by Yellow Top of the Page, What is your policy regarding the gold supply chain? I email Kays and surprise surprise their "vendor" never even issued my return. I called her desperate to find a band for my wife that was getting discontinued. They are really refusing to give me My money back. With a wide selection of styles and prices, Kay.com is the perfect place to find the perfect piece of jewelry for any occasion. From guiding you to the perfect engagement ring to handling a purchase-related question. Went to file a complaint directly with Kays, & I got from them - if I would have brought it in for my 6 month inspection, then I could have purchased the warranty & I wouldnt be in this spot. If you select a size other than the standard ring size shown, service may be required to adjust it. Kay Jewelers customer service. This means that we may receive a commission the sales lady was VERY NICE AND POLITE enjoyed working with her, Very pleased with service the trough knowledge of all items in store and was treated respectful by Bri Garza leaving a very happy customer. Top of the Page, What do I need to bring with me to the store to pick up my order? I returned the earrings to the store on 2/26. (18 weeks ago as of 10/14) She said she will call back after she calls the store. It was a great relief to have it arrive so soon. Top of the Page, What colored gemstones are considered precious? Top of the Page, What is your policy regarding conflict diamonds? Both share the same physical, chemical and visual properties. Posted Meghirdetve tbb mint 30 napja. Compare Payment OptionsGift Cards. Chatting with Kay Jewelers Customer Service. Also to let employees know they should not ask personal questions like their social. Kay Jewelers Customer Service Representative Salaries in the - Indeed Not a phone call. I contacted a representative, Katley M, and stated I wanted to cancel. Many consumers are unable to pose their problems on the ground due to geographic restrictions, therefore, currently the best approach for them is KAY Jewelers online customer service. Solitaire Engagement Rings | Kay You will receive an email advising you when your order is shipped and another email when your order is ready for pick up. Kay Jewelers Credit Card Customer Service Number They treat their people like trash!!! Visit Kay to find your dream ring today. I don't want to write this same paragraph over and over), My visit to Kay Jewelers in Fleming Island today was amazing and Unbelievable. I will be sure to share this with everyone I know. I am currently a very dissatisfied customer. When you purchase a ring on kay.com, you will be shown the size (or sizes) in which the ring is available. . I will have to take legal action to resolve my claim. Even though it didn't ship yet I was told they cannot change the city state and zip code. I have purchased three times through this jeweler since the pandemic arose and I must say that I am exceptionally pleased with the variety and elegance of styles, and the stone choices available in sterling silver settings for those who prefer this metal. Kay Jewelers competes in Retail industry. I get I didnt buy the warranty, but it shouldnt have broken in such a short period of time. Customer Service - Kay If for any reason you are not satisfied with your purchase, you may return it within 60 days to any Kay Jewelers or kay.com. without changing your browser settings you agree to their use. It can take up to ten days for this service. To give you a better idea of your jewelry's dimensions, 25MM is approximately 1 inch. KAY Jewelers Accounts are issued by Comenity Bank. This review was chosen algorithmically as the most valued customer feedback. Customer Service: 1-800-229-0364. They tried to say since it was a custom ring I could not get my money back after spending thousands of dollars. Saturday: 9 AM 10 PM ET. Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. Totally understandable. You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. I requested a replacement, but an exact replacement could not be located, so I asked if I could replace mine with another diamond bracelet from their store and pay the difference. Thank u so much Sonya u deserve a raise! Original review: Feb. 26, 2023. Their price was far better than the price of a local shop in Leesburg and they recommended a better setting. Phone Number: 1 (800) 527-8029. In order for your Diamond and Gemstone Guarantee to remain in effect, you must have your diamond and/or gemstone inspected and have the inspection documented every 6 months by an authorized representative. Customer care will lie about resolving the issue. Brides Say Their Engagement Rings Were Lost Or Ruined By Kay Jewelers Wedding, Engagement & Fashion Jewelry - Billings, MT - Kay This company is HIGHLY UNPROFESSIONAL. *To obtain authorized service under the Extended Service Plan, the covered goods must be taken to any Kay Jewelers location. I called and talked to three different managers three different times. KAY Jewelers online customer service is designed to help customers ease concerns in their mind to the full extent, running from color differences, quality problem and delivery, so that customers can experience the perfect consumption. This is the worst company to order Jewelry through. was even willing to spend more & trade up, with a warranty purchase. We received a bill charging us all of the incurred interest. Excellent Service. For payments and other help, contact Kay credit card customer support at 855-506-2499. The sale associated was so patient and polite and very helpful. As it was a custom design using parts from other rings they sell, they informed me it would take 2-3 weeks to be finished. Customize your dream ring from a selection of fancy shaped diamonds and trending precious metals. Totally understandable. Find over 27 million businesses in the United States on The Official Yellow Pages website. If you continue Will I have to pay shipping charges if I request in-store pick up? Kay Jewelers Lab-Created Diamonds Review - What You Should Know I am currently experiencing the same issue! I would also like the diamond replaced based on the diamond guarantee that you offer. cart reminders from KAY at the cell number used . This is a great jewelry store to get anything my wife wants. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. } A copy of your current Kay Jewelers Credit Card Agreement may be obtained by contacting customer service at the following link. Associate then call the manager and was able to find when I was about to leave the store. Tried to cancel the order after 30-minutes but the customer service agent said it was already shipped. Have you taken the Kay Jewelers customer satisfaction survey yet? That didnt help me at all. There can be some limitations, so pay attention. I put my ring in bleach and ruined it. Budapest. Kay Jewelers is blessed to have such a dedicated, professional, knowledgeable and caring employee! Kay.com also offers a wide selection of designer jewelry, including pieces from top brands such as Pandora, Swarovski, and more. Guess what - NO REFUND! VC01 (fr) I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. Worst experience ever. A jewelry expert can help you find your dream jewelry. You are offered a chance to save up to 10% OFF. I have spent a ton of money at Kay's because of Chris. I was never informed that the diamond and plain diamond band I wanted that they ordered for me was custom. Shop the latest and enjoy express delivery and free returns today. It looks like your microphone is disabled. First, browse the site and add the items you want to purchase to your shopping bag by clicking on the black "Add . Well start sending you the news you need delivered straight to you. Twitter. The Kay Jewelers credit card bill pay phone number is 1-800-527-8029. I took it in for repair that day. See reviews below to learn more or submit your own review. The Werewolf Diaries 2: Kapitel 5: Kayleigh - Weinmond: Deutsche Ausgabe: Ketterling, Corinna, Schwarz, Alicia: 9798377463382: Books - Amazon.ca In order to start the call, please close this box and then unblock your mic in your browser settings. From warranties to orders, Customer Support can answer all your questions. If your finger is a different size, we can adjust the ring. In addition they replaced the setting for the other earring for no". Kay Jewelers Credit Card Login, Payment, Customer Service, Cancel, and (Trade-ins are not accepted at kay.com. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I don't believe that we should be charged. I've already spoken to the store manager, I do not want to speak to him again. E-mail us at Kay credit customer service or call 1-800-877-3616. I called customer care and no one called back. The size was incorrect! I have also spoken to customer service at corporate. Since then I've heard nothing from them. You are going to save $50 OFF with it. I WAS there at 6 months. Please read reviews from customers as myself or I promise you that you will regret going to Kays. Immediately receive the case number. Google+. Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds.In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan.
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