Paid over $550 for two Hangout festival tickets. I went to Barclays Center for the Chris Brown Party Tour yesterday. this company sucks. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund.". Explain your scenario, and provide any applicable evidence. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. It means they ripped me off, I guess. THE COMPANY EVEN REPEATED THAT PROMISE OF FULL REFUNDS IN IN EMAIL IN EARLY MARCH. I WILL NEVER RECOMMEND THIS WEBSITE OR NEVER USE IT AGAIN!!! A LONGTIME BOSTON CONSUMER ADVOCATE AND FORMER ASSISTANT ATTORNEY GENERAL SAYS HE HOPES SHE WILL INTERVENE. The secondary site went on to note that as soon as cancellations ramped up a few weeks ago, they were the first in the industry to offer a coupon worth 120% of the ticket valule, which will be a default option in the Canada and U.S. Stubhub seller sent 2 tickets for pax east and they want me to send them back but are they gonna pay for my gas and time to send them in? Im beyond pissed off i bought 2 tickets as a birthday gift for my dad and he cant even go and now i cant refund these. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. The cookie is used to store the user consent for the cookies in the category "Analytics". Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. 5. We greatly appreciate our communitys patience and understanding during this extraordinary time.. Are you kidding me really!? The Hollywood Reporter is a part of Penske Media Corporation. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. StubHub will contact you as soon as possible. "I finally got a supervisor on the line and he said 'No. All rights reserved. If you are eligible for a refund you can get a refund over the phone or via email.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_11',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); The terms and conditions will apply to refunds. I don't have "proof" because stub hub transferred these tickets and took my access away from them. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. I don't really like how they don't have any policy of returning tickets even if it's within minutes of purchasing. Site says venue will honor original ticket but when i click on view tickets nothing there! Open the SeatGeek app. However, from the date selection to the purchase the date was changed. If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email [emailprotected] saying you want a refund, if its not for this event they offer one time exceptions of store credit, ONLY if youve never had one before because its a ONE TIME EXCEPTION, this is for ppl that buy wrong tix on accident of want different tix or cannot attend the event, and another thing sellers of doing business. In a statement, StubHub said that over the past few weeks, over 28,000 events have been cancelled, postponed, or rescheduled, with 23,000 in the U.S. alone, noting that the company is willing to go above and beyond for our customers.. LIARS!!! The cookie is used to store the user consent for the cookies in the category "Performance". I will never use stubhub again. Didn't find out until day before event. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. This needs to be refundable (and not just replacement tickets of same price as I will get seats I do not want). When my wife explained to them the issues with the wristband not being registered in our name, Stubhub said it wasn't there fault if we were too stupid to not loose the wristband. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. $868.64 is a lot of money especially now to just throw away. Yes tonight I was buying US Open Tickets and meant to buy Day session and by accident I bought night session. We were able to register one wristband, but not the other. Back in March 2020, StubHub abruptly announced that it would no longer refund consumers for events canceled as a result of the pandemic . I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. FRACK! To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com Across social media, customers, brokers, and industry insiders expressed their frustration with the policy change. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. i have attached the information from the venue. Olivia Perreault. Are we able to get refunds for Coachella tickets since they are now cancelling the April 2021 dates? Ticketholders can opt to retain their credits, though StubHub will not provide refunds to anyone who bought a ticket after March 25 of last year if an event is cancelled. Customer service all the way to your seat, 2000-2022 StubHub. Hi need a refund for 4 tickets for a festival sold at 69 each but with a real value of 6 euro because they are for children! They also told me that because I did not call them right then and there (and, you know, miss my concert) that I would not be getting a refund. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. Then over night, we lost our jobs and the shows were all cancelled. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. Sams Club vs. Costco Which One is Better for You? I'm sorry but how is it their fault you messed up or your plans changed? I just purchased tickets for 352.00 for the Cornhuskers Purdue game. You agree to provide StubHub with your Social Security Number or other tax identification number if necessary for StubHub to provide (without notice to You) information to the relevant tax authorities related to payments you receive from us and further authorize StubHub to release that information to the relevant tax authorities. Waited past the confirmation date and still heard nothing from the seller.sure stubhub did what they could to contact the prick with finally responds and they charge my account. StubHub is taking a lot heat over the policy. var cid='3844928350';var pid='ca-pub-9252570225547284';var slotId='div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0';var ffid=1;var alS=1021%1000;var container=document.getElementById(slotId);var ins=document.createElement('ins');ins.id=slotId+'-asloaded';ins.className='adsbygoogle ezasloaded';ins.dataset.adClient=pid;ins.dataset.adChannel=cid;ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.style.maxHeight=container.style.minHeight+'px';container.style.maxWidth=container.style.minWidth+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true}); Have you purchased the wrong ticket? If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. We want to ensure we're giving you appropriate expectations that we know we can meet and that is why the refund process takes 30 days from the date the request was submitted. Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. In March 2020, as the scope of the COVID-19 pandemic became apparent, StubHub Inc. changed its policy to offer credits instead of refunds for canceled events, and applied the new policy . So, Stubhub claims to be selling tickets identical to those from the event, but that's a lie. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. A total ripoff! They DO NOT have their customers backs. How is it that I paid $140 for these tickets and tried selling them through stub hub only to walk away being charged $176 on top of the $140 I paid for tickets. IT WAS NOT DISCLOSE THAT THE VIEW OF THE FIELD WAS OBSTRUCTED. Also disputing a charge that you made is fraud. Did you find it helpful? As your event is postponed you are in limbo. This was an unauthorized, unreasonable charge. StubHub, the leading secondary ticket seller, is facing a multi-million dollar class-action lawsuit after a last-minute change to its refund policy. WE REACHED OUT TO STUBHUB FOR AN EXPLANATION ON BEHALF OF ABOUT A DOZEN MASSACHUSETTS CUSTOMERS WHO SAY THEY HAVE BEEN WRONGED. I don't have much faith that she will have a valid ticket to attend or that I will be receiving a refund. After the switch, you will enter the email address you use to access the community in order to reset your password. Do NOT buy Canadiens tickets from here. As soon as circumstances allowed, StubHub achieved its goal of providing impacted customers the choice to keep the 120% credit they were issued when their event was canceled or receive a cash refund. I will never use StubHub again. Worst Ever. UPS delivered my tickets, but now I can't find them. How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? Stubhub did refund, but plans are ruined last minute. It is not specified anywhere in the mobile site and hidden in the desktop version! Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. I purchased a ticket in February for a concert for over $800. However you may visit Settings to provide a controlled consent. For $2400 this is pure BS and will not stand. 3. You will enter your community username and new password and done! IndustryLegalTop Story StubHub is offering the retroactive refunds now because the live events industry is opening back up. They said if I disputed it with my CC company they'll cancel my account with them. Its a bs. asks for a code, which i put in, says incorrect code(which came from them). I just bought a parking pass for an event. A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. And they're excuse was "the venue photo wasn't yet available but the category is correct so my tickets are not eligible for refund or re-issuing." F**ked up situation. Terrible Service! Your service is terrible and not worth the fee. "The company even repeated that promise of full refunds in an email sent to Cormier in early March. StubHub Refund Ticket by Phone. I called immediately and was hung up on, called back talked to a guy that said he would contact UPS to have my tickets sent back to the UPS facility so I could pick them up. IndustryLegalTop Story I attempted to relist the tickets immediately and when I looked at my listing the disclosure was not a part of my listing. This company is a scam and I would have told my mom to buy the tickets from Ticketmaster, but she didn't see them on there. In normal times, weve made the decision to refund buyers before collecting money from the seller to offer buyers more convenience. Read this advice or complain & cry later on.. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. At the event, tickets were discovered to be invalid. The policy change affected more than 12,000 consumers who had bought tickets to Ohio events through StubHub before March 25, 2020. I am traveling today from Mexico to Madridfor what? This all happened within an hour after the person bought them. Is Beyonces Tour Another Dynamic Ticket Price Mess? Never Again. They helped me with delivery and addressess changes when I moved and when I lost my tickets they gave me a refund to use for a future game! to see the game on TV? I will NEVER use stubhub again! Money down the drain. We were so excited to go together and experience this momentous event! Following the change in policy last year, many customers complained and filed lawsuits highlighting how StubHub backed away from its long-standing Fan Guarantee refund policy without informing consumers. Customers say yes, >> JANUARY 24, WE PURCHASED THE TICKETS. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. Purchased 3 tickets in February to a Foo Fighters concert that was supposed to take place in May. Well apparently StubHub doesn't follow this procedure and they refuse to refund my money. Major League baseball canceled the game and StubHub changed its policy. I was told at the door stub hub does this frequently. But . "We were only allowed 120 percent credit toward future concerts, not refunds.". You cant change your TOS after purchase. THE COMPANY LOOKED INTO THOSE EVENTS, BUT IS INEXPLICABLY STANDING BY HIS POLICY OF pOFFERING ONLY STORE CREDIT. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. It also covers you if an event is cancelled or rescheduled, necessitating the purchase of new tickets.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_7',151,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); On StubHub, you have two options for reselling your ticket. Now they are saying they will give us a coupon for events canceled. View Ticketmaster Refund Policy. In Stubhub's response to coronavirus-related cancellations, (updated on April 10) the company is offering customers a coupon for 120 percent of their original order if their event has been. View Levi's Stadium Ticketback Terms. The spread of COVID-19 has rattled every corner of the live music industry. I bought tickets likfe so many others that will not be used because of the virus, but I gave you money and I would like a refund back. After the show I looked on the theatre's website, then Ticketmaster, then 2 other companies ALL of which marked the seats I bought as obstructed. News Corp is a global, diversified media and information services company focused on creating and distributing . Awful company that I hope fails soon. Wow. Called for a refund and they won't give me one and the manager hung up on me. We also use third-party cookies that help us analyze and understand how you use this website. As a secondary marketplace, refunds through the primary source would not affect your compensation if the event was cancelled. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. So you don't think it's possible the original buyer got refunded and we just don't know about it? Only then when I received my tickets did I see they were the furthest row, normally sold at the lowest price.
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