Our Privacy Policy, which you agree may be updated from time to time in our sole discretion, is available for viewing at https://www.studentuniverse.com/about-us/privacy-notice. Upon confirmation, any arbitral award may be enforced in any court of competent jurisdiction. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; . How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? Some countries have reopened borders to international travelers, with guidelines or restrictions. Such a change is deemed to be a minor change. If you already flew the outbound portion of the flight, the credit will be for about half, or the amount of the return portion of the flight. StudentUniverse UK has got you covered. The prices of these tours are based on rates in effect (including foreign exchange rates) at the time of printing and are subject to change without notice. If you do not, for any reason, any refundable amounts will be forfeited to the airline. All the perks guests get, plus: Unlock member-exclusive hidden fares and hotel deals. Many times the airline shown on your ticket is not the airline you actually booked your ticket with (i.e. If you would like us to petition to the airline for a special request, we will advocate on your behalf. accommodation (c) vehicle rental or (d) other tourist services Refund Policy. If you don't see a credit that you think should be there, give us a call. It is the responsibility solely of the hotel to deduct the discount upon your arrival. Please ensure you read the credit details and then give us a call when youre ready to book. Sometimes airlines provide us with fares we cannot display online, even to our members. The right and obligation to arbitrate under this provision shall extend to any claim by or against StudentUniverses affiliates, parent company, officers, directors, employees, agents, or contractors. Please speak to one of our consultants for further details. This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. It is a requirement for some air carriers to provide personal information, including passport information, about all passengers on their aircraft. So yes, they would ask you to upload some documents before . Search for the total number in your party and log in (or Sign up) as yourself. Under EU law (EC 261/2004) you have rights in some circumstances to refunds or compensation from your airline in cases of denied boarding, cancellation or delay to flights. This page sets out the Terms and Conditions under which you . For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. Student hotels & hostels I had leave revoked in the military and had to cancel my trip. Details of these rights are published at EU airports and are also available from your airline. Service providers reserve the right to refuse service to travelers at their sole discretion and including, without limitation, if the traveler (i) lacks proper documentation for the country of destination; (ii) has a contagious disease; (iii) is under the influence of alcohol, drugs or narcotics; and/or (iv) manifests disruptive and/or unruly behavior. A refund must never exceed the original payment amount. By providing personal information to us, you agree that our Privacy Notice will apply to how we handle your personal information and you consent to us collecting, using, disclosing and otherwise processing your personal information as detailed in our Privacy Notice. All such providers are independent contractors and are in no way affiliated with StudentUniverse or any of StudentUniverses affiliated entities. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? When emailing us, make sure you include the invoice numbers of everyone in your party. No compensation is payable in respect of minor changes. If you have registered before, please check your registration is valid and has not lapsed. These include: In these instances, you would need to contact us for help completing your booking. StudentUniverse does not own, operate, manage or control these independent suppliers of services and is not liable for their acts or omissions. We also do not offer any compensation if another customer books the same itinerary as you at a lower price. These guidelines vary by airline and some may charge an additional fee for services they may provide to Unaccompanied Minors. Please check your airline's policy. No, please dont! Please be patient with us and know that a real human is on the other end of your call or chat answering your questions. The credit will be for the remaining amount of your ticket. You are solely responsible for any such fees. Sometimes airlines provide us with fares they do not want displayed to the general public. Prices are not subject to increase after you make full payment, except for charges resulting from increases in government-imposed taxes or fees. To ensure you are seated next to each other you can either contact us via email or chat with an agent. Many of the flights and flight-inclusive holidays on StudentUniverse.co.uk are financially protected by the ATOL scheme (under Flight Centre (UK) Limiteds ATOL number 4267). The Student Union charges for various services including, but not limited to, audio-visual equipment rental, facility rental, technical assistance, and graphic design and related printed/copying. Visit the Travel Clinic website or speak to your travel consultant to make an appointment. Do you have better flight specials available by phone. We will not be liable for any loss you incur if and insofar as you are able to claim for damages under a travel insurance policy. Airlines can change the price of airfare very frequently based on a multitude of factors. All orders are subject to acceptance by us acting on behalf of the provider. Are the prices I see on your site in U.S. This is very common, just make sure you have the card holder's permission! We advise you also to print the on screen confirmation. The Foreign and Commonwealth Travel Advice Unit may have issued information about your travel destination. proof of yellow fever vaccination) may deny you entry into a country or invalidate your travel insurance cover. Were all working overtime to try and help as much as we can. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. However, many times the airline shown on your ticket is not the airline you booked your ticket with, or your ticket may have had multiple airlines. Please note that this does not mean that your order has been accepted. Please be respectful of our time and other people who need help too and just message us once. You can file an insurance claim through the company and wait to hear from them directly. We are a Member of ABTA, membership number W325X. But ATOL protection does not apply to all travel and travel services. This table is for informational purposes only. It is entirely at the airline's discretion to provide you with a seat on a later flight. StudentUniverse is not an insurance company. last updated: June 29, 2021. The lead-named traveller must provide written notification. However, you can use a debit or credit card with a billing address outside the United States and Canada for all purchases. When you check in at the airport gate, make sure you give the airline agent your frequent flyer information, or you can call the airline directly to make sure they have your frequent flyer information in your flight record. When you Log in or Sign up, ensure you do so with the traveler's info. Airlines have specific guidelines for minors traveling without an adult (Unaccompanied Minors). At the time, most countries haven't announced a vaccination requirement. You therefore agree not to look to StudentUniverse and/or its affiliates, parent company, employees, shareholders, subsidiaries, officers, directors, successors, agents, and assigns with respect to any act or omission of such providers. +1 617 321 3281 if you booked online through our website. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these travel service providers. Federal law requires that we refer you to the Department of Transport disinfection website at http://airconsumer.dot.gov/spray.htm. Baggage is entirely at owner's risk. When you call multiple times, it wont move you up in the queueitll only ask if youd like to delete your place in line. If you have a flight booked for later in the year, your flight may or may not be eligible for a refund, depending on the airline. You also can't split it between multiple flights. Travel documents may be subject to certain conditions and restrictions including being non-refundable, non-date-changeable and subject to cancellation and amendment fees. The short answer is no. Prices are per person and inclusive of tax unless otherwise indicated. Please refer to the existing refund policies and tuition and fee information which apply under normal circumstances as the following only apply to current COVID-19 and other campus closure concerns. Along with helping students with special offers and discounts, the StudentUniverse holds the right to check and verify a student's identity. If your flight has been canceled by the airline, we will be happy to submit a request to the airline on your behalf for a refund. Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. Please travel responsibly and take into account all local health guidelines and restrictions in both your home city and the destination youre considering visiting before traveling. When you make a booking with us, you acknowledge and agree that we will be acting as an agent only for the relevant tour organiser or travel service provider, including in relation to packages that we arrange, and that neither StudentUniverse nor any of its directors, employees or agents has any liability of any nature in connection with the relevant travel service, except as set out in these Booking Conditions and the Package Travel Regulations. You will need to know the legal name and date of birth of your friend(s). All accommodation ratings are set by the relevant provider. These Booking Conditions apply to bookings you make with our consultants (by phone or by email) as well as online bookings you make on our website. Your travel credit will be added to your account as soon as the cancellation is processed, so almost immediately. For all travel we strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. For all online air bookings, full payment is required at the time of purchase. Please be advised that there are compulsory pre-registration requirements for their visa waiver programs. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If your new flight is more expensive than your travel credit, you will be required to pay the fare difference at time of booking. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts not listed will not be ATOL protected. To find out if there is a fare difference . An incorrect name on a booking may result in an inability to travel on that booking and the booking being cancelled. The merchant should process the refund through the same technology used to make the original sale. You must read all applicable travel service provider terms and conditions carefully because in every case they will apply to the provision of your travel services. Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. Our agents cannot enter these codes once an order has been placed online. You can still book with StudentUniverse. Studentuniverse Refund Policy Coupon Code can be found at this link. If you do not see a travel credit and believe you have one, please give us a call to confirm. Certain airfares and services (including some packaged airfares and services) are booked at especially competitive rates which may require payment in full at the time of booking and may be non-refundable. If you are traveling internationally on a roundtrip or one-way ticket, some countries have additional passport/visa requirements. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid passport. Currently, there are no nationwide testing requirements for domestic travel, but each state may set their own requirements. If you book a package which does not include flights, our ABTA membership means that we provide financial protection for your money. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate. The student will receive said student discount only upon arrival and only if a valid Student Identity Card is presented to the hotel. In all circumstances, we will not be liable where any failure in the performance or provision of your travel arrangements is due to: (a) your acts or omissions or the acts or omissions of another member in your group (b) any third party not connected with the provision of your travel arrangements and where the failure is unforeseeable or unavoidable or (c) unavoidable and extraordinary circumstances (including but not limited to war, threat of war, riot, civil disturbances, industrial dispute, terrorist activity and its consequences, natural or other disaster (such as volcanic ash or hurricanes), nuclear incident, fire, adverse weather conditions (actual or threatened, including snow and fog), closed or congested airports or ports, unavoidable technical problems with transport and similar events). Please contact us by phone if you are having technical difficulties on our site. We will confirm the correct price with you at the time of payment. We understand a lot of events have been cancelled due to concerns over COVID-19. If the credit card information is passed through to the travel services provider and you seek to charge back your payment from the provider, you agree to indemnify StudentUniverse against this chargeback from the provider, including without limitation any air debit memos charged to StudentUniverse. Your travel service providers will be identified on your quote or travel documents and their respective terms and conditions will be available directly on their websites or by contacting them. StudentUniverse allows you to search and compare flights from 220+ major airlines, such as American Airlines, United Airlines, Jetblue, Alaskan Airlines, Delta Air Lines, Air Canada, British Airways, Qatar Airways, Air China, China Eastern, Air Canada, Westjet, Lufthansa, KLM and more. Your travel credit is associated with your original booking. If your ticket was on two separate airlines, youll have a partial credit for both of the airlines. However, StudentUniverse and its affiliates, parent company, employees, shareholders, subsidiaries, affiliates, officers, directors, successors, agents, and assigns do not own or operate any entity that provides goods and services for your travel, including, without limitation, lodging facilities, airline, vessel, motor coach, or other transportation companies, guides or guide services, local ground operators, providers or organizers of optional excursions, food service providers, etc. No. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If we, or the travel service provider identified on your ATOL certificate, are unable to arrange or provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. Some countries require insecticide spraying of aircraft prior to a flight or while you are on the aircraft. Both you and the new traveller will remain jointly liable and responsible for the additional costs involved, which will include our administration charge of 125 per person per booking as well as any other applicable travel service providers charges. We cannot guarantee the accuracy of any ratings set by accommodation providers. There are additional requirements if the child is travelling with only one parent, with neither biological parent, or unaccompanied. You should be aware that costs could increase closer to the departure date. Reviews. By making the reservation with a credit/debit card, you authorize us to make a charge against that card. You will be asked to pay our administration charge of 50 per passenger per booking (or such other amount specified in your travel documents), plus any additional travel service provider change or cancellation fees. You agree that you are bound by such additional terms and conditions. LAST UPDATED: March 3rd, 2023. :). Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. Specified hotels may offer student discounts. That depends on the airline policy. Without this, you can be denied boarding. Your credit is only good for the original airline your flight was booked with, and you'll need to give us a call to rebook. You should save and/or print a copy of these Booking Conditions at the time the booking is placed. You will need to input your traveling companions' details before entering your credit card information. Before traveling, make sure you check what is required by way of visas, testing or transit requirements for each country you'll be traveling through. At this time, many airlines have delayed issuing refunds to focus on customer service and protecting passengers, but please know we will advocate on your behalf. Transport and accommodation providers have differing cancellation policies and rules. And ICYMI, you dont have to be a student to book on StudentUniverse! We recommend you continue to watch your airlines specific policy and encourage you to reach out to them and ask them to extend the deadline if needed. Travel documents include airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. We accept no responsibility for any extra expenses that may arise, extra hotel taxes and fees, cancellations or freight charges from your bank or credit card company. As a workaround, the airline requires a new set of tickets to be paid upfront and issued with travel dates completed . We do not accept any liability or costs incurred that may result from these changes, other than in accordance with the Package Travel Regulations. If that happens, we will not pay any booking cancellation or other fees or any accommodation, travel or other costs you incur because you are denied boarding, are unable to travel as scheduled or are otherwise unable to use your booking. Eligibility, Joining, and Website Information, Itineraries with more than 2 destinations. All bookings are subject to the terms and conditions and limitations of liability imposed by these travel service providers. Change penalties will be listed underneath your itinerary under 'Change & Cancel.' To access our student deals all you need to do is sign up for a FREE membership so we can verify your student status. If your booking (or part of it) is ATOL protected, we, or the travel service provider identified on your ATOL Certificate, will provide you with the booking service and arrange the travel services as listed on the ATOL Certificate (or a suitable alternative). Fulfillment of a request cannot be guaranteed. Failure to have documentation may result in denied boarding or denied entry and you will lose the full value of your ticket(s). When youre ready to use your travel credit, first read the credit details found in My Wallet and then give us a call so we can book your flight. By purchasing a ticket from us, you give StudentUniverse explicit consent to contact your school to verify your current enrollment status. Additional taxes and surcharges that cannot be pre-collected may be charged locally by car rental agencies, hotels or other suppliers.
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