Therefore, we are committed to treating all applicants fairly and equally. It was a month before any of us would be on the sales floor alone. In addition, as people continue to use their mobile devices for a variety of tasks, such as banking and shopping, technicians will be needed to fix these devices when they break or malfunction. At other times, you refer customers to support team members who get them up and running again. United States Department of Labor. Next-generation version of iOS, set to be previewed at WWDC 2023 in June with a public release in September. And be amazed by what it does for yours. Certifications & Licenses: Certifications are not a requirement to become an apple technical specialist, but they can help you become a more competitive job candidate. I saw at least 40 other possible candidates who seemed just as eager as I. Apple employees welcomed us to the event with videos about Apple's achievements, and concluded with a written quiz on your knowledge of Apple product and its major software, like Pages, KeyNote, Numbers, Aperture, as well as Time Machine and others. When a customer needs assistance, you quickly assess their situation. We believe deeply in inclusion in technology, so the new courses are self-paced and freely available, and we are working to ensure ability to pay isnt a barrier to earning Apple certification., Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on training.apple.com. To become Apple certified, you have to jump through some hoopsspecifically, you must successfully complete Apple's Macintosh Service Certification Exam and the Mac OS X 10.8 Lion . Apple Specialist Resume Examples & Samples for 2023 - JobHero Your work hours will be based on business needs. You may be communicating with customers over the phone, in person or through email. Hiring process: Well, I was working at Best Buy but I wanted something more exciting. As noted by YouTuber ZoneOfTech on Twitter, Apple typically uses two pins to attach each button to the chassis, but Apple today announced increased trade-in values for a limited number of older iPhone models in an effort to encourage customers to upgrade to the iPhone 14 lineup. They can also help businesses to develop and implement best practices for protecting their data. Get discovered. Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. About AppleCare service certifications - Apple Support Apple hiring US-Technical Specialist in Metairie, Louisiana, United After submitting my application it was a waiting game. The Apple Store is open from 9:00 am to 9:00 pm, so you will need to be able to work a flexible schedule that includes weekends and holidays. Copyright 2023 Apple Inc. All rights reserved. You have excellent time management skills and can make decisions quickly. You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. To maintain your certification, you must uphold a high standard of preparedness, and you may need to be recertified at Apples discretion. Stay up to date with what you want to know. Some employers may accept candidates with a high school diploma or an associates degree. Apple expert providing guidance and training on Mac support to other support team members. You may be communicating with customers about technical issues or non-technical issues. The difference between "Specialist" and "Genius": I was never an Apple Genius because I was a part-time employee, and Apple only offers Genius positions as a full-time job. About AppleCare service certifications The AppleCare Hardware Certification program is a comprehensive hardware certification program for technicians who want to become proficient in repairing Apple hardware. . Please note that all salary figures are . After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. At the store I was introduced to a manager who explained that the followingSaturdaymorning theywere having a hiring event at7 a.m., and she invited me to attend. Here's what we know so far. Nokia Technical Manager Salaries in Dusseldorf, Germany You will be working with customers one-on-one to help them with their Apple products. The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider. We deliver a full range of Apple courses, including support and repair training for Apple devices. Related: 17 Apple Technical Specialist Interview Questions and Answers. Yashdeep Dhanesha - Technical Support Specialist (Apple) - LinkedIn TECHNICAL EXPERT APPLE STORE INTERVIEW | QUESTIONS ASKED | APPLE RETAIL 2021 3,464 views Aug 21, 2021 115 Dislike Share Save Pilot MB Technical expert questions asked during the interview.. Apple introduces new professional training to support growing IT workforce, New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers. Come eager to listen and learn from your team, your mentors, and your customers. Another perk of working there: Customers love Apple, so my days were often pleasant. Based on 1 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City, VA. What Is A Technical Specialist - Zippia Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. Weirdest thing that happened on the job: Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. Apple Professional Training helps anyone with an interest in technology whether they are changing careers or upping their skill set pursue high-paying IT jobs with certifications that will stand out to potential employers. Apple Specialist (Current Employee) - Boca Raton, FL - July 30, 2022. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. This website uses cookies to improve your experience while you navigate through the website. My job in the Apple retail store was to provide the customer with an informative and memorable purchasing experience. Customer loyalty and satisfaction is their number one priority. Welcomed customers into the store and helped them experience Apple's technology Educated customers about the brand to incite excitement about the company's mission and values Shared best practices for sales and customer service with other team members to help improve the store's efficiency They test new features, investigate bugs and glitches, and provide feedback to engineers about how well these features perform in real-world scenarios. . Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. By following these guidelines, you reap the benefits of the Apple identity and contribute to its strength. The certification program validates a technician's skills and knowledge to service devices on a per-product basis. Average salary for Nokia Technical Manager in Dusseldorf, Germany: [salary]. attend the Apple Training course you want to become certified to deliver pass the associated certification exam at the Instructor Level Score (for technical training courses only) meet Apple's quality standards by demonstrating your ability to deliver the Apple Training course at a train-the-trainer (T3) session Copyright At the completion of each course, new certification exams are available to demonstrate competence achieved at each level with corresponding digital badges from Apple. Each exam costs $149, with vouchers available from the Mac Admins Foundation for applicants in financial need. It works only in coordination with the primary cookie. As part of that process, were rolling out Mac as a choice for our employees. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. When youre authorized or certified in your area of business or expertise, you also represent Apple. I filled out Apple's online application, which consisted of a series of questions that I suppose helped them determine if I was "Apple material.". Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Apple is a drug-free workplace. Navigate to our course pages through the links below. A Genius in the store took it upon himself to transplant the logic board into another phone, at which time the phone was able to power on and retrieve the voicemail, saving it as an audio file as to avoid losing it in the future. Click here to see the total pay, recent salaries shared and more! Average Apple Technical Specialist hourly pay in the United States is approximately $17.06, which is 30% below the national average. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Core training took place off-site and included 15 new employees like. A selection of quick iOS tips that will make you a lot more time-efficient in the long run. And after you've passed an exam, display your verified digital badge on any professional networking site. It was just a few days later when I received my first follow-up call. Learn more about your EEO rights as an applicant (Opens in a new window) . Apple Training Training - LearnQuest The Apple Professional Training courses are now available at training.apple.com. Apple Employee Reviews for Apple Specialist - Indeed As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Apple's hiring process included a one-on-one interview with each manager from the store, as well as with the district manager. View jobs Apple Employee Reviews for Technical Specialist Review this company Job Title Multiple sources informed MacRumors that Apple's PR team is planning a product briefing next week. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. If you dont pass the exam on the first try, you can purchase another exam and retake it after 14 days. Apple badges adhere to the Open Badges specification, which is managed by the IMS Global Learning Consortium for recognizing and validating learning. Technical Specialists may be required to travel to customer sites. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. The entire store team benefits from your commitment to providing the best care for customers. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. MacRumors attracts a broad audience of both consumers and professionals interested in the latest technologies and products. Its important to have a strong technical foundation in order to succeed in this role, so its a good idea to start by learning the basics of coding, web development, and graphic design. Top Notch Staffing Inc Program Specialist (Technical Training) Job in Reason for leaving: I left in the summer of 2012 due to an opportune business internship in California. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. When a customer needs assistance, you quickly assess their situation. Were looking for an experienced Specialist who can provide expert advice and troubleshooting assistance for a wide range of Apple products, from iPhones and iPads to Macs and Apple TVs. Apple Technical Specialists typically start out in entry-level positions and then move up to senior-level positions. This provides the opportunity to progress as you grow and develop within a role. We were thanked for coming and then excused once we had completed our quiz. Apples new IT training series begins with the Apple Device Support course, which includes articles and guided exercises. Review the relevant exam preparation guide for detailed instructions on how to prepare. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. You reassure customers when delivering product diagnoses and potential solutions. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. Average Apple Technical Specialist yearly pay in the United Kingdom is approximately 20,805, which is 50% below the national average. The exam costs aren't as crazy as CompTIA. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple studentsexpect worldwide. Well provide the training you need to get new owners started and help current owners troubleshoot their mobile devices. You get to work with really creative people. How to become an Apple Certified Macintosh Technician Apple Technical Specialist - Murray - Apple - beBee (iOS 16.4 Beta 2), New iPhone 15 Leaks & Rumors (New Design, Colors, Features & More), AirPods, HomePod, and Apple Music in 2023 ft. @DavidLewisTech, Privacy / DMCA contact / Affiliate and FTC Disclosure. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. The program will work with underprivileged youth from IT/Science and Computer Programming backgrounds to help them get employed in either traditional software development (enterprise and/or mobile) or data science. Users can demonstrate their competency with two new exams and earn certification from Apple. When a customer needs assistance, you quickly assess their situation. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Of course, every employee's experience is different but, we recently spoke with former Apple "specialist". Were excited to work with Apple in our new chapter as a 501(c)(3) and ensure that the certification is available to anyone with the passion to take a new step forward in their career.. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Our training team can help you book training for your organisation or for a third party. And thats our greatest strength. Copyright 2023 Apple Inc. All rights reserved. Becoming certified to repair Apple products requires passing exams through an online Authorized Testing Center. Apple Technical Specialists are the people who make sure that Apples products work as advertised. Apples most important resource, our soul, is our people. When a customer needs assistance, you quickly assess their situation. tock pay options (up to 10% of your income quarterly at 15% of market value) and d. iscounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. Apple technical specialists need to have a wide range of technical skills to be successful in their careers. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Subscribe to our mailing list and well send you a 10% off code to use when you contact our team to book any Apple training course for a limited time only! Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. CA-Technical Specialist - Careers at Apple This cookie is set by GDPR Cookie Consent plugin. Come eager to listen and learn from your team, your mentors and your customers. 50 features and changes you might have missed in macOS Ventura. This cookie is set by the Google. Thanks to her teams help and extra tech training, she got to know our products inside out. Problem-solving skills: Apple technology is constantly changing, and technicians need to be able to adapt to new software and hardware. Based on 3781 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City. Technical specialists resolve problems related to computer networks without being picky or discriminating: no matter if software or hardware, a technical specialist will have to be able to deal with it. We deliver a full range of Apple courses, including support and repair training for Apple devices. Add to Favourites IN-Technical Specialist. Core training took place off-site and included 15 new employees like myself. PDF Apple Certified Trainer Program Guide Apple Certified iOS Technician Training (ACiT) \nApple Certified iOS Technician (ACiT) 2016 is a 3-day course that enables students to become certified to troubleshoot and repair iPhone, iPad, Apple Watch, and Apple TV at an Apple Authorized service facility. The courses are sequential, and build on skills and concepts as the user progresses. Mdia salaria de Training And Technical Assistance Specialist da empresa ICF em Washington Dc: Com base em 3781 salrios de Training And Technical Assistance Specialist na empresa ICF publicados de forma sigilosa por funcionrios em Washington Dc. But opting out of some of these cookies may affect your browsing experience. I guess the one part of the job I didn't look forward to was closing the store at night. The next 10 days were essentially "Apple boot camp." Employees were informed that the location would be shutting down immediately, even though it was open on Wednesday morning. Apple Professional Training exams are offered online and cost $149. You have excellent time management skills and can make decisions quickly. Salrios de Training And Technical Assistance Specialist da empresa ICF Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030.1 As companies expand their use of technology, employees are demanding to use iPhone, iPad, and Mac at work, resulting in an increased need for IT professionals skilled in supporting and managing Apple products. At first I didn't understand why she was so upset about an easily replaceable phone. Do you love how it feels to help others? Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Eligibility to earn a badge varies by geographical area and is determined by Apple and Apples partners. Do you love how it feels to help others? An Apple digital badge represents your achievement in professional training. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification. These cookies track visitors across websites and collect information to provide customized ads. Now Jeronimo is paying it forward: The leaders here remind me of the high school computer teacher who first inspired me to explore my interest in technology. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Own your learning schedule with self-paced, online courses. Fujitsu salary trends based on salaries posted anonymously by Fujitsu employees. Average salary for Ontario Power Generation Technical Training Specialist in Strathroy, ON: [salary]. The new courses are sequential and build on a user's skills as they progress, with new certification exams available to demonstrate competence at each level with corresponding digital badges. An Apple logo or digital badge is a seal of approval and a promise of excellence. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management. Here are three trends influencing how Apple Technical Specialists work. Under a partnered program of KellyConnect for Apple. Both full-time and part-time jobs are available. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Take proctored certification exams from your home or office. I have always loved Apple products and when looking for a new job, Apple stood out among the competitors. To view your favorites, sign in with your Apple ID. Fujitsu Technical Systems Specialist Salaries The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Apple digital badges are typically valid for 2 years from the date issued by Apple, but specific expiration dates vary. Whether you work full-time or part-time, each customer conversation you have will make it clear: Youre not just supporting technology. EllisDon Corporation Technical Training Specialist Job in Mississauga A woman in tears came into the store because she had dropped her phone in the water. Transforming Ford and delivering great value to our customers is being fueled by technology including enabling our people to do their best work with the best tools as we create the digital factory of the future, said Mike Amend, Fords chief enterprise technology officer.

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apple technical specialist training