If customers travel with a PCA, they may travel with one companion in addition to their PCA. MARTA Transit; MARTA Service; Facebook; Instagram; LinkedIn; YouTube; Select a Language: Visitors with Disabilities: Visitors to MARTAs service area who are certified with another Paratransit or similar service will be given presumptive eligibility and able to ride MARTA Mobility for up to twenty-one (21) days each year without requiring certification by MARTA. Customers are encouraged to cancel and confirm future reservationsby using our automated system at 404-848-4212 or by speaking with a CCR at (404) 848-5826. Customers with schedules that require frequent changes are not eligible for subscription service. Bus times vary by individual route, so be sure to check the schedule for your specific route. Appeals must be received within sixty days (60) of receipt of the denial letter. Service - MARTA To qualify for one of our Reduced Fare Breeze Cards, you'll have to do the following: The initial card is free, and your first replacement is only $2. Part B of the application must be completed by a licensed rehabilitation or medical professional affiliated with an accredited service center working with disabilities. MARTA has the right not to issue a replacement card. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Any individual with a disability who is unable, as a result of a physical or mental impairment (including a vision impairment), and without the assistance of another individual (except the operator of a wheelchair lift or other boarding assistance device), to board, ride, or disembark from any vehicle on the system which is readily accessible to and usable by individuals with disabilities." Customers may also call Reservations and speak with a CCR to cancel a trip no later than 5:00 PM the day before the scheduled travel date. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, Title Advance cancellations are cancellations that are made one (1) to seven (7) days in advance of the day of travel. To provide safe, on-time service for all customers, the customer must designate a location where they will be waiting. 30 Alabama Street, SW MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. These discounted Breeze Cards are valid on all MARTA buses and trains and are available for pickup at the following locations: Five Points Rail Station EXAMPLE: Customer prioritizes the Pick-Up Time. Customers who are not satisfied with the MAC subcommittees decision, will have an opportunity to appeal to a panel consisting of at least three (3) MARTA managers, who are independent of MARTA Mobility, who will hear and rule on the appeal. Metropolitan Atlanta Rapid Transit Authority | Complaints | Better The approval letter will indicate the MARTA Mobility eligibility expiration date for each individual. Upon receipt of the Breeze Card, Customers will be asked to sign a written affidavit which acknowledges the following points regarding the use of the Mobility Breeze Card: 1. The application allows for the following online: This includes following or stalking passengers or employees. MARTA Customer Experience. MARTA Mobility Customer Guide - May 2019 4 Map of MARTA Mobility Service Area MARTA Mobility operates during the same days and hours when MARTA's fixed route bus and rail service is available. Cards MUST be turned in immediately for a re-placement at no cost. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. The Americans With Disabilities Act of 1990 (ADA) requires MARTA and other public transit agencies throughout the country to provide complementary paratransit service, or equivalent public transportation to individuals with disabilities who cannot board, ride or get to an accessible fixed route bus or rail station because of their disabilities. Keeping a log of your reservation dates, ready times, booking identification numbers, and cancellation reference numbers is highly recommended. MARTA Customer Experience. When the customers priority is to be picked-up by a certain time, the CCR will state a Ready Time and apply the thirty (30) minute window. This rule includes operation of the hydraulic lift and attempts to remove wheelchair tie-downs. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. Local, Express, . At the beginning of each month, MARTA Mobility staff reviews the No-Show history of all customers who have received Warning Letters for the previous month. The MARTA Mobility Breeze Card will allow Mobility customers to use MARTA fixed bus and rail at no charge. MARTA will transport packages that a customer can independently carry on or off the Mobility Bus in one trip. MARTA Police (Non-Emergency) 404-848-4900. Mobility answers weekend and holiday calls LIVE from 8:30AM 5:00PM. Click this link[ Student Program (K-12) Group Discount. The customer must prioritize either the Drop-off or Pick-up time when making a reservation. Customers have ten (10) days from the postmark date of any written notification to dispute any no-show infractions. Customers must present a valid MARTA Mobility Breeze Card or Identification (I.D.) Customer must arrive at work, school or appointment no later than 8:00 AM. Yes, you can register your Reduced Fare Breeze Card and load it online at MARTA reserves the right to conduct in person interviews and to perform functional assessments prior to making all final eligibility determinations. Customers will receive presumptive eligibility to ride MARTA Mobility if the completed application is not processed within twenty-one (21) calendar days. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. traveltraining@itsmarta.com. PROPERTY OF MARTA: This Reduced Fare/Paratransit Breeze Card is the property of MARTA, and must be presented upon use when boarding a MARTA bus or entering a MARTA rail station. Subscription service is not required by ADA and the total number of subscription trips reserved may not exceed 50% of the space available on the system at any time period. Customer with visual impairment and service animal assisted by a MARTA Mobility Operator MARTA A MARTA Mobility Service Agent will explain the service and/or mail an application. Mobility buses are equipped with four (4) point tie-down securement systems and MARTA strongly encourages customers to be secured in accordance with the standard operating procedure. Marta Mobility 2010-2023 - signNow MARTA is diligently working to fill these positions as soon as possible and we have. Customer Service Monday - Friday: 8 a.m. until 5 p.m. 404-848-5000 Email: custserv@itsmarta.com Lost & Found Located at MARTA Five Points Station (on the Forsyth Street side of station outside of the paid area). Mobility Fares pageto learn more about paying for MARTA Mobility. Eligibility conditions are assigned at the time of certification and applied each time the eligible customer calls. Please note that your application will not be processed until MARTA Eligibility receives your completed Part AandPart B forms. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. MARTA Mobility operates during the same days and hours when MARTAs fixed route bus and rail service is available. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Indicate the type of mobility aid used, and if the lift is required. Five Points Lost and Found Office is temporarily closed. MARTA Police (Emergency) 404-848-4911. MARTA - Metropolitan Atlanta Rapid Transit Authority ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. MARTA Passes - Metropolitan Atlanta Rapid Transit Authority MARTA and MTM's Contract for Eligibility Assessment Services Accessible Services - MARTA Please remember that MARTA Mobility is a shared ride service and customers are encouraged not to neglect personal hygiene so as to cause an adverse effect on the ability of MARTA to provide acceptable services. For safety purposes, it is strongly recommended that wheelchairs be backed onto the hydraulic lift. It is strongly recommended that a customer using a manual wheelchair have attached footrests. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . Mobility Operators are prohibited from administering medication. EXAMPLE: Customer prioritizes the Drop-Off Time, Prioritizing Pick-up and Drop off Times: Call 404-848-5000 and start your Balance Protection. This category is not required once a transit system is 100% accessible. Explore how you can get around any personal limitations, Talk with you about what you want to do and where you want to go, Teach you to read MARTAs maps and schedules, Teach you to board, ride and exit the rail and buses, Travel with you on those first few trips so you can feel confident on your own. Administering medication is the customers responsibility. Employee Portal - Metropolitan Atlanta Rapid Transit Authority Accessible Services - MARTA Mobility Fares. that the online Mobility application is currently unavailable. MARTA MARTA Mobility riders with authorization from a medical professional are allowed to ride with a designated personal care attendant at no additional charge. Leadership; History & Vision; MARTA at a Glance; MARTA Service Standards; Key Performance Indicators . 2. PDF version]to download and print a hardcopyof theMARTA Mobility Eligibility Application for Certification Part Aapplication. A MARTA Mobility Service Agent will explain the service and/or mail an application. Untapped Breeze cards will lose value if not activated within this time period. The Travel Training program is a short-term, personalized service designed to help individuals learn to use MARTAs buses and trains independently. Customers must have correct fare immediately upon boarding in order to ride. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. Mobility Operators are permitted to assist ambulatory passengers up and down the steps of the Mobility Bus, as well as steps going to and from the vehicle, unless it poses a direct threat to safety. The maximum combined weight of all packages cannot exceed twenty-five (25) pounds. MARTA Police (Emergency) 404-848-4911. Customers will be sent a letter of eligibility determination in writing, or alternative formats if requested. No-Shows that are not within the customers control will not be counted against the customer (i.e. MARTA Mobility operates in the same areas of Fulton, DeKalb, and Clayton Counties where MARTAs fixed route bus and rail service is available. If the Mobility Bus arrives anytime between 4:15 PM and 4:45 PM, the customer must board within five (5) minutes of the arrival of the Mobility Bus. It may also be used to transport customers to fixed route, bus, or rail stations (feeder service). The position pays very well also. TDD or FIRS: 1-800-877-8339 Assistance for TDD Users: (202) 366-0153. University Program. Mobility Fares. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. For example, a person may be able to reach bus stops that are no more than three blocks away, and where there is a safe, accessible path of travel, but she may require paratransit if distances are greater than three blocks, or if there are path of travel obstacles such as steep hills, deep snow or ice, or other obstacles. Conditional eligibility (some trips). MARTA attained the Silver level of recognition for its sustainability efforts. Customers infractions will be reviewed at the end of each month and their future Mobility service may be suspended if the infractions are deemed excessive.. When does my Reduced Fare Breeze Card expire? The Metropolitan Atlanta Rapid Transit Authority (MARTA), operating within Fulton, DeKalb, and Clayton counties is committed to providing safe, reliable, timely and clean public transit services to all of our customers. MARTA - Metropolitan Atlanta Rapid Transit Authority A $5.00 replacement fee will be charged for all subsequent replacement cards. Customers who had at least six (6) valid No-Show infractions will receive written notification informing them that as of August 15th their service will be suspended for seven (7) days (August 15-21) due to excessive No-Shows. MARTA Mobility Guide - Metropolitan Atlanta Rapid Transit Authority ADA public law defines who is eligible for complementary Paratransit service in Section 223 of the Federal regulations. Replacement cards may be obtained by visiting one (1) of the MARTA Reduced Fare Offices: MARTA Headquarters The Five Points Rail Station MARTA Card or the customer must pay cash. Individuals may forward the completed application in the following ways: Via Mail: 404-848-5000 . Cancellations made less than two (2) hours before the scheduled ready time are considered Late Cancellations, The Mobility bus arrives at the correct scheduled pick-up location, within the Ready Window, and the customer. Partnership Program. PCAs travel at no cost when accompanying the eligible customer. 4. . Customers who stand on the lift must be able to stand without assistance and hold the rails with both hands. Wheelchair brakes must always be locked while on the lift. 1. MARTA Mobility Travel Training Program is a free self-paced program where individuals learn how to travel safely and independently on MARTAs system. 404-848-5826. 3. Individuals with a hearing impairment may confirm a reservation through the Georgia Relay Service at. 6. If trips include transfers to another transit system, MARTA Mobility customers must reserve trips directly with that system and pay the required fare for both MARTA and the other system. MARTA Mobility Paratransit Service is an origin to destination public transportation service for individuals with disabilities who are prevented from using MARTA's Fixed Route transportation services. If the applicant is not satisfied with the opinion of the MAC, formal appellate procedures may be followed. MARTA Police (Emergency) 404-848-4911. We apologize A customer traveling from a large office building, medical facility, or other similar area must meet the vehicle at the curb closest to the main reception desk or lobby entrance. It's part of making MARTA a transit system everyone can use. Marta Mobility 2010-2023 Create a custom marta mobility application 2010 that meets your industry's specifications. For individuals who wish to learn to navigate MARTAs fixed route and rail systems you may contact MARTAs Travel Training department at 404-848-5193 or MARTA Transit; It is the customer's responsibility to notify the CCR of security procedures; including gate codes when the reservation is made and to arrange quick access for the Mobility Bus. Customers may travel with one companion. A CCR will return the call and complete the reservation. They can also load their cards at MARTA RideStores or by calling media sales at 404-848-5000.