Not only was this man always on his phone during his shift but he would then stay behind with his mates chatting to them whilst they trained to the full midnight close. No warning, no contact via letter or email. Cancelled after one year membership. truGym | Low-Cost Contract & Non-Contract Gym Memberships UP TO 50 FREE CLASSES Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. Once my payment went through I got an email saying that they are closed. Stockton On Tees - AVOID!! He said he cannot remember the last time he did any training - it has been at least 2 years (and you can tell, the classes are a world apart from other Les Mills classes in other local gyms!!). When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. These companies sure know how to work the direct debit magic to help themselves and rip of people. Your experience matters. We use cookies to ensure that we give you the best experience on our website. From my experience and many others on the web they dont respond. The gym in Luton in Parkstreet are forever changing staff . They now refuse to refund monies taken. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. A positive and social environment to train and meet people. Was told that membership fees would be refunded pro-rota within 7-10 days which was hasn't happened and was well over a month ago. I'd be in two minds about renewing my membership next year. Staff are the ones who represent the gym and are suppose to behave in a professional manner. They now refuse to refund monies taken. The lady on the reception named Nina mostly seen in the day time is extremely unwelcoming and rude with most of the members especially with the ones who cover, the management either needs to train her properly or find a more welcoming staff or gym will keep losing members. I cannot wait until the mad rush dies down so that I can do some classes as at the moment they are packed out! Staff were non empathetic and unhelpful following the incident. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract. Any attempt to contact head office is ignored. Suggested companies are based on peoples browsing tendencies. We use dedicated people and clever technology to safeguard our platform. Cancelled my membership with them, because they jacked up there prices and have terrible faculties and awful class times! Sticking dirty equipment, staff either disappear to back room for long periods of time or sit chatting to each other. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 13 The gym did not respond to my complaint. If your account has insufficient funds on the payment date then there will be an administration charge to cover costs. info@gurukoolhub.com +1-408-834-0167; trugym customer service. Awful!!! | Read 241-259 Reviews out of 259. Read Customer Service Reviews of trugym.co.uk | 5 of 14 - Trustpilot All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. Amazing staff who always smile when I'm swiping in and are always ready to help. Very clean and covid compliant. Here are 8 tips for writing great reviews. It goes against our guidelines to offer incentives for reviews. The evening staff are very welcoming and friendlly. I'm now in the process of seeking legal advice and so far it's looking positive. Suggested companies are based on peoples browsing tendencies. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I bought a membership 4 years ago. They charge you 20 every time you miss a payment and you cant cancel it you have to pay the full contract. A certain number of members have little respect for their club or for other members but there arent enough staff to encourage increased respect. The gym had closed down suddenly in November 2021 and hasn't provided a refund. trugym customer service. However, I want to note a couple of points.1) On a Saturday morning at 9.00am, the aerobics studio is too hot. Was mis-sold a deal by staff which they say is my own fault for believing what a representative said to me. We also ensure all reviews are published without moderation. Overall it is an great experience for me and many other working women who can still work out regardless of their busy schedules. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 6 of 13 TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 14 of 14 On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. We use dedicated people and clever technology to safeguard our platform. Unless you plan on joining trugym for the rest of your life, I'd find somewhere else Or work out in the park, where there is no membership fee or poor customer service. Trugym Chathamarrrgh!!! why would you not notify any body ? Management is awful only good thing about trugym Gateshead is the cleaner, shes a credit to them, helpful and extremely polite! I would think twice if you were thinking of joining, I feel like they just want your money and really don't care too much about the customer. Firstly, thank you for reporting this to us. Although I have only had to wait once to get onto equipment ,their are no dumbbells available unless theres no classes on, also I would like to see a couple of spin bikes in the main area.Theres only 1 water fountain too, never can get to that, disappointed. I wouldn't approach them as they're working with people when I see them.There is never a queue for equipment apart from the floor mat area. The gym itself is great value for money and I don't actually have a problem with the gym or the staff. With an attitude like this it will surely be closing down soon. However the classes was so poor that after a number of weeks I decided to complain about the class as well as another issue (cant discuss here due to a continuing legal case). Very clean with a good atmosphere and equiptment maintained to high levels. Very clean with a good atmosphere and equiptment maintained to high levels. There is upbeat music playing that's not too loud, TVs with different channels with subtitles. They are still charging me 6 months later and now have sent me a bill for over 50!!! I contacted them several times by phone and email, to no avail, so eventually paid 5 for duplicate bank statements to prove the removal of my money and went to the gym to sort it out. Our gyms come with either a sauna or steam room (some have both!) Plus side, plenty of cardio equipment. They offer classes which I have found very useful for my weight loss. | Read 41-60 Reviews out of 258 The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. He failed to take any responsibility, stating that it was Harlands that needed to sort it out. All of the members that I have encountered at the gym were very supportive and helpful. Read Customer Service Reviews of trugym.co.uk | 3 of 14 - Trustpilot FLEXIBLE MEMBERSHIP OPTIONS No contract options, student memberships, corporate offers, or pay for the year up front. A couple of points - the changing rooms are often dirty due to disrespectful members and the showers could be set on a longer timer as they are not great. I go to the gym because its an only female gym, however its extremly dirty. We use dedicated people and clever technology to safeguard our platform. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 5 of 14 Terrible service. Would definitely give more stars if I could! 2023 Trustpilot, Inc. All rights reserved. Corporate Membership - truGym CORPORATE MEMBERSHIP According to the Chartered Institute of Personnel and Development's absence management survey in 2008: The cost of having unhealthy staff = 666 per employee per year in sick days There's never been a better time to offer a corporate gym membership to your employees and work force. Poor customer service and conflicting information provided by staff! Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. Your experience matters. I cancelled my membership, now I owe them 82 pound some how, they need to sort out their cancellation policy. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. 2023 Trustpilot, Inc. All rights reserved. Staff beyond rude ! 15.99 was taken out of my account for many Many Months and I never had chance to cancel my DD either I emailed them requesting to freeze or cancel my Membership in Aug 2018. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. Here are 8 tips for writing great reviews. This hasn't happened and all attempts to contact them regarding this is being ignored. It wasn't until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had 'Permanently Closed'. Most staff are very polite. A relaxing atmosphere also with the benefits of the jacuzzi and sauna. They are young, inexperienced and basically don't want to be there. I came to the gym yesterday in the evening and I asked about the timetable and the classes as I am new to the gym. Huddersfield gym- horrible service, old gym equipment. I paid for a year membership and at that point had several months left. The branch (Chatham) don't even answer my emails now! | Read 81-100 Reviews out of 267 But no way to resolve it. The showers and changing rooms are always clean and warm. The management are useless and very unfriendly. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 14 of 14 Awful!! DISGUSTING!! We use dedicated people and clever technology to safeguard our platform. Save your money, go elsewhere. As far as I'm aware non of the members have received refunds on their memberships either. The staff are always so friendly, helpful and encouraging when you need it the most. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. I have paid for a year's membership through GymFlex and have no idea how to get my money back. The facilities are fantastic and the variety of classes included in the price makes it well worth the money the staff are always so friendly, helpful and encouraging when you need it the most. I also send two emails through to them and I never even received an acknowledgement let along a response. Finally. Join the 258 people who've already contributed. WARNING Do not go to this gymThis gym has cameras ladies who attend this gym A warning to let you know that there are cameras all over the gymWhich are watched 24/7 by men and women while you are exercising from there phone app and office I have witnessed Maintenance men go in to the office were the screen of the cameras are They can watch you while you are uncovered Especially those ladies who cover there bodies and wear abayas and niqabs Disgrace-full Kirsty is useless she wont help you shes never fore fills her role as a manager As shes never there We wasnt even told there will be cameras As a customer you have a right to know there will be cameras LADIES CANCEL YOUR MEMBERSHIPS. Gym is always clean and range of machines is good. I choose at this time to cancel our memberships and truGym continued to take money from my account. beyond me , they have sullied their name. | Read 101-120 Reviews out of 258 trugym customer service. Hi,There are no induction classes for new joiners on weekends. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. No on-duty lifeguard (is this actually legal!!!). They closed them for new drainage, but there are still issues with some not having locks that work or hooks.Also, there is broken and damaged equipment that has not be sorted for some time now.Never see staff either.This is why they are so cheap, but they have some good classes, although you have to check each week as it does not seem to be consistent, Staff not so friendly And poor knowledge Dont approach to see if you are ok to offer better techniques. I know several members have request a standing calf raising machine. Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . How many stars would you give TruGym? The only reason this gym has members is bcz its ladies only gym and they are taking this for granted now. the customer service is absolutely disgusting.. the only thing tru about this gym is that they are money hungry, they are quick to take your money but never return it. Absolutely shocking customer service. Highly recommended. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. Totally disgusted with the service offered with no thought or effort of building a customer relationship. not enough space for stretching n exercise. Find out how we combat fake reviews. The machines, if broken are repaired quickly. Your experience matters. How many stars would you give TruGym? We want to make fitness affordable for everyone - our memberships start from only 14.99 per month. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. In reality this was my experience. All rights reserved. I wouldn't mind if the personal trainers approached me to tell me what they offer as it's something I would consider paying for. We use dedicated people and clever technology to safeguard our platform. Graham. Bit apprehensive being a female in my 50s. But no way to resolve it. Why take peoples money when you know youre going to close the branch, and that the staff knew nothing? This review is on the company and not the local gym. For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. Anyone can write a Trustpilot review. Here are 8 tips for writing great reviews. AVOID LIKE THE PLAGUE. DONT GO TO THIS PLACE AT ANY COST, Trugym chatham, I didn't like the showers. I signed up back in August, waiting absolutely ages for it to open. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Your email address will not be published. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 5 of 14 Now they demanding me aggressively to pay 225 bc of THEIR mistake. I DO NOT RECOMMEND. Not only would this make their car park look busy, it would attract more customers, but for the most of the time it is empty and no wonder. Anyone can write a Trustpilot review. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. If this has not happened, then please email headoffice@trugym.co.uk with your name, club and a brief explanation, together with evidence of the transaction dates being different. Weights are all over the place. THE WORST customer service i have ever had the misfortune to encounter. 3 weeks later and no contact from the Manager at Trugym (despite me ringing 5 TIMES and leaving messages to return my calls) I went back to the gym, only to be informed, by the manager, that he knew nothing about it, had never received my bank statements so assumed they were lost, and claimed he had not received any emails! Your experience matters. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 13 of 13 The English lady with dark long hair, who I was told is the manager there, I found her quite abrupt and rude towards me. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. How many stars would you give TruGym? I use both the free weights, machines and also classes. It goes against our guidelines to offer incentives for reviews. They definitely make it difficult to contact them through their website. The lessons are good when its not Ramadam or Eid because if they don't have enough members for the class it gets cancelled which I feel it is unfair to the people who are not muslim . kept it quiet from staff aswell ! Huddersfield gym- horrible service, old gym equipment. I didnt really enjoy coming in the beginning, nevertheless, since starting my PT sessions with Yasmine, I have really enjoyed coming. Management ineffective and ambivalent. 4/ Told on joining in November I could freeze my membership free of charge for the summer. If however, you are looking for somewhere open early to late that has a lot of gym equipment, classes, spin and friendly staff for less than 5 a week then this is your place.The only minus for me personally is that they close at 8pm at the weekends. I used to be with DW you in Huddersfield then true gym took it over. Absolutely flabbergasted of the audacity and attitude she had with me. Verification can help ensure real people write reviews about real companies. In good faith I paid to join up to Gillingham new trugym back in October 2014, it was advertised to be opening early November 2014. I use both the free weights, machines and also classes. Seems like nothing is ever cleaned. So unprofessional.
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