*All forms of ID must be valid and used before expiration date. And yes, you will have to pay a reconnect fee for each Astound Broadband service (cable, phone, Internet) that has been shut off due to late payment and reconnected. By subscribing to enTouch Wirelesss ACP supported services, you authorize enTouch Wireless and its contracted partners, for the purpose of applying for, determining eligibility, enrolling in and seeking reimbursement of ACP service and device benefits, to collect, use, share and retain your personal information, including, but not limited to, information required for the purpose of establishing eligibility for and enrolling in the ACP program, and including, but not limited to, full name, full residential address, date of birth, last four digits of social security number, telephone number, eligibility criteria and status, the date on which the ACP service discount was initiated and, if applicable, terminated, ACP connected device distribution date/type/make and model/status, usage status and other compliance requirements, the amount of support being sought for the service and/or device, and information necessary to establish identity and verifiable address. ACP discount recipients must either make or answer a voice call message (if your device is capable), send a text message (if your device is capable), use data, purchase minutes, or respond to direct contact from us at least once during any 30-day period to continue receiving your ACP service. Erik De La Garza / October 21, 2013. Veterans Administration benefits statement. You must opt-in and choose an eligible ACP service plan. Our standardterms of serviceapply. Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits). Copy of last year's State or Federal income tax return. Hence, here is the comparison of the two plans in the state of California. When the ACP ends or your household is no longer eligible, customers will be subject to our regular undiscounted rates. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). enTouch Wireless provides a free phone for Tribal residents or use your own compatible device enTouch Wireless does not provide a free phone. PDF Mailbox Setup Checking Voicemail Voicemail Features - enTouch Veterans Administration benefits statement. EBB subscribers who qualified for the EBB through eligibility criteria that are not applicable to the ACP will be required by USAC to demonstrate their eligibility in the National Verifier to receive an ACP benefit using the ACP criteria before the end of the transition period. Currently, only English and Spanish-speaking customer support agents are available because enTouch Wireless only offers and sells California LifeLine service in those two languages. My Account. If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. THIS OFFERING IS A FEDERAL LIFELINE SUPPORTED SERVICE provided by Boomerang Wireless, LLC, DBA enTouch Wireless. Complaints for Entouch Wireless - Better Business Bureau When registering to pay your statement online with the MyAstound Account, you will need to have your most recent billing statement to fill out the needed 13-digit Account Number and 6-digit Account Pin. International calling does NOT include text messaging, picture messaging, or video messaging. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. The ACP monthly service and device discounts cannot be transferred to another household or individual. Our terms and conditions will apply. PIN: Go to your online account. LITTLE ROCK, Ark. When the FCC announces the end of the ACP program, or we end our promotional FREE ACP service offer, we will notify you, and you will revert to receiving only the standard FREE Lifeline plan if you are eligible, or you may keep your ACP service by paying the applicable undiscounted rate plus fees and taxes. Mar 24, 2021 1:00 am EDT. enTouch Wireless may cease, without notice, providing International Calling if it determines, at its sole discretion, any violation of our International Calling Limitations, Acceptable Use Policy (AUP), or other Terms and Conditions. Tell Customer Support you want to Port your current phone number to your new phone. No. Plans including Unlimited Data may be placed on hold to confirm data usage complies with our Acceptable Use Policy (AUP) when the threshold outlined in the service plan details has been met. Customer Support Hours Monday - Friday: 10am - 10pm CT Name* Email address* Message Required fields are marked * Before you post your comment. enTouch Wireless offers a FREE phone* with service to qualifying individuals nationwide! The ACP is an FCC program that provides non-transferrable discounts on monthly broadband internet access services. Only eligible consumers may receive ACP discounts. Notice letter of participation in a qualifying state, federal or Tribal Program. enTouch Wireless customers can stay connected to friends and family abroad with FREE international calling to countries including Canada, Mexico, India, UK, and more!*. Eligibility for the ACP will be determined by the National Verifier, administered by the Universal Service Administrative Company (USAC). Life Wireless Customer Service You may choose another service plan by paying the applicable undiscounted rate for any of our plans available at that time plus applicable fees and taxes. Click here to view the Paper Application options. In the event the ACP Terms and Conditions and the standard terms and conditions conflict, the ACP Terms and Conditions control. Need Assistance? FPHA award letter,should contain the following basic information: Pension Grant Letter,should contain the following basic information: Qualify by income and provide one of the following as proof. The discount amount available to subscribers who are enrolled in the ACP after the transition period will be up to $30 per month. Receives Bureau of Indian Affairs General Assistance; Participates in Head Start (only households meeting the income qualifying standard); Receives Tribal Temporary Assistance for Needy Families (Tribal TANF); or. Data usage requires a data-capable device, and is subject to our Acceptable Use Policy (AUP), available in our Terms of Service. The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information. Taxes and fees included with service plan pricing. If you want to apply for ACP service only, please call 888-294-9465. Pick your new T-Mobile plan and phone, either online or in store. Ticket Type *. ENTOUCH Smart Building Solutions. Lifeline Wireless Application Status Check Status To check the status of your free government phone service application, enter the information below to see if: Your application was mailed Your approval letter has been sent Your Phone has shipped *Service Zip Code SUBMIT What State Do You Live In? Special Offers; Enhanced Whole Home WiFi; Wireless Home Sound System; Digital TV. Bovay Jr., a distinguished Houston businessman at the time. Lower speeds may affect audio and video streaming, access to certain websites and content, or the use of applications. ACP services and devices are subject to consumer eligibility, provider participation, product availability, and approval by the FCC/Universal Service Administrative Company (USAC). Long story short, Budget transfered the number to Entouch but the latter refused to acknowledge a port request from another carrier. Yes! Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. If you have additional questions, call us at 866-488-8719 or 611 from your enTouch Wireless phone. Your household can receive only one Lifeline and one ACP benefit. ENROLL FOR ENTOUCH WIRELESS LIFELINE SERVICE. Account Setup - Meet Our Companies: RCN, Grande, Wave, & enTouch Read More Award-winning support is just a tap away. KEEP THIS INFORMATION HANDY. enTouch Wireless Unlimited Talk/Text free Lifeline cell phones You will need to supply either a credit card or PayPal information. Review updated: Jan 13, 2023. Offer not available for existing enTouch Wireless customers. You can also opt out of data. ACP benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time. To ensure that all customers have access to reliable services provided at a reasonable cost, you may not use our service in a manner that interferes with another enTouch Wireless mobile customers use of our service or disproportionally enTouch Wireless network resources. You can apply your ACP discount to any available enTouch Wireless service plan. Consent for calls and texts is optional and can be revoked at any time. AirTalk Wireless conference, chat lines, and premium numbers) are not supported and may be blocked. All prepaid minutes and payments are generally credited instantly to a Verizon account. Click the Edit account button by the email address whose password you want to change. International calling is enabled for direct communications between 2 people; certain numbers (e.g. While enTouch provides Free service through Lifeline to eligible customers, enTouch uses the same technology and connections as non-Lifeline cell phone providers. When the ACP ends or your household is no longer eligible, customers will be subject to our regular undiscounted rates. You may choose to keep your service plan or choose another plan available at the time, but you will be subject to paying applicable rates plus applicable fees and taxes. Service plan-specific terms and conditions limit the amount of high-speed data included with each service plan. Which Free Government Phone is the Best? (2022) - Finance Life Rasta Jeff of St. Clair, US. Connected device benefits require a co-pay of at least $10.01 plus tax and fees where applicable. The ACP is a new program designed to provide additional support to make broadband more affordable for struggling households. Unlimited does not mean unreasonable usage. AUP and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. To ensure eligible Americans have access to critical communication services the Federal Communication Commission established the Lifeline Assistance service in 1985. International calling is enabled for direct communications between 2 people; certain numbers (e.g. When the ACP ends or your household is no longer eligible, customers will be subject to our regular undiscounted rates. conference, chat lines, and premium numbers) are not supported and may be blocked. OFFERS MAY VARY BY STATE and service may not be available in all areas. Setting a Personal Identification Number (PIN) and preference allows you to control when channels can be added and when purchases can be made using your Roku device . Your Personal Identification Number (PIN) is printed on the first page of your LifeLine application or renewal form and is displayed in Step 1 of the application or renewal form. Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program. Boomerang is authorized to offer California LifeLine, a government assistance program for qualified California residents. ACP Program benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time. The actual performance of an individual customer's wireless data service may vary based on reception, technology, network traffic, and a number of other factors. Copyright 2023 enTouch Wireless All Rights Reserved. conference, chat lines, and premium numbers) are not supported and may be blocked. Eligible subscribers who are enrolled in enTouch Wirelesss EBB Services as of 6:00 PM Eastern Time on December 30, 2021, will continue to receive service with an up to $50 EBB program subsidy (or for households on Tribal lands, up to $75) during a 60-day transition period, which lasts from December 31, 2021 to March 1, 2022. Your Lifeline and ACP benefits can be combined and applied to the same service plan or applied to different service plans. Any inaccurate information will delay the port process further. *All forms of ID must be valid and used before expiration date. Rehab Center Blamed for Horrific Death | Courthouse News Service Account type Residential Business First Name Last Name Account number cancel Account Sign Up and Security FAQs Where is the account number on my bill? How Do You Add Prepaid Minutes to a Verizon Phone? - Reference.com Scroll down to the bottom of the screen and check your build number; If your build ends in B14, your phone is running on the latest ZTE software. Budget Mobile - Free Government Cell Phones Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. This page provides required disclosures about the ACP and eligibility for the program, as well as the Terms and Conditions that apply to your participation in the program. International calling is enabled for direct communications between 2 people; certain numbers (e.g. Our goal is that everyone finds what they are looking for, and that is why we cover a variety of products, problems, and solutions on our website. Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program. ESN number of your new phone (found on the inside of the battery door), Account Number for the phone number from your original service provider (generally NOT the same as the phone number), Password/Pin used to access the account (generally NOT the password you used to access your online account.). Lifeline plans and benefits may be maintained without enrolling in the ACP. Service plans are posted on enTouch Wirelesss website at www.entouchwireless.com/acp-plans/. enTouch Wireless reserves the right to block calls to any country or international number range without notice. ACP eligibility will be determined for the FCC by USACs National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC. The ACP was launched on December 31, 2021, and replaces the Emergency Broadband Benefit (EBB) program. Subscribers enrolled in the EBB as of December 31, 2021 may keep their EBB benefit for 60 days and must transition to the ACP benefit on March 1, 2022, if eligible. A Roku account gives you access to the Roku Channel Store. 2021 ENTOUCH, ALL RIGHTS RESERVED. The major problem is that they often shut . Click here to enroll today to see if you qualify! After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. Why Register for MyEntouch? OFFERS MAY VARY BY STATE and service may not be available in all areas. Maximum speeds are optimal for real-time or near real-time, high-bandwidth uses, but lower speeds may affect your ability to stream audio and video, access certain websites and content, or interact with available applications. If you would like to have your ACP plan on a separate device with a different phone number, please call Customer Care at, No. Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required). If youre a customer that did not qualify for Lifeline based on a federal program, you will need to apply for ACP eligibility at https://acpbenefit.org/. Please use this form to submit enTouch Wireless (Legacy Rev.io) Customer tickets to the Tier2 Team for review. Please refer to enTouch Wireless Terms of Service for more information. EBB subscribers who qualified for the EBB through eligibility criteria that are not applicable to the ACP will be required by USAC to demonstrate their eligibility in the National Verifier to receive an ACP benefit using the ACP criteria before the end of the transition period. Only eligible consumers may enroll. enTouch Wireless and its contracted partners may contact you to validate your eligibility for or desire to participate in enTouch Wirelesss ACP offers and other products and services via email, telephone, or text messaging. Boomerang is authorized to offer California LifeLine, a government assistance program for qualified California residents. If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. Symmetrical Internet Support - Astound Broadband enTouch Wireless offers a FREE phone* with service to qualifying individuals nationwide! Promotional offers may be modified or withdrawn at any time. Place the SIM Card in your device, usually underneath the battery. . If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. Our standard terms and conditions, including the Acceptable Use Policy (AUP), also apply and are available at, . Contact Us - enTouch Sometime before July of 2019 enTouch took over my Lifeline service from Budget Mobile. . How do I check my Assurance Wireless account? | TechShift.net Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. Which Is The Best Government Phone Service? - Retirement Savvy Skip to content. You can also enroll by mail with a paper application. EBB subscribers will receive additional information if they are required to take additional steps to transition to the ACP benefit on March 1, 2022. PHONE OFFER with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. If you qualify for programs like CalFresh, Medi-Cal, Medicaid, Food Stamps or are considered Low Income, you may qualify! Username Password Log In Forgot your username or password? Connected device benefits require a co-pay of at least $10.01 plus tax and fees where applicable. Please visit our Missouri City location at 5777 Sienna Pkwy, Missouri City, TX 77459. Lifeline plans and benefits may be maintained without enrolling in the ACP. EnTouch Wireless: Your account number will be listed when you login into your account - or, you can call EnTouch Wireless at: 1-866-488-8719 to get it. Specialties: This location is closed to the public. For more information about the ACP, you can call us at 866-488-8719 or 611 from your enTouch Wireless phone. enTouch Wireless Contact Info Customer Service: 1-866-488-8719 The password is the last 4 digits of that sim card. Please allow up to 1 business day for the ticket to be resolved. You may choose to take ACP benefits from a service provider other than your existing Lifeline provider. We Are In 34 States! This includes sharing the information with USAC to ensure proper administration of the ACP service and/or connected device benefits. The ACP was launched on December 31, 2021, and replaces the Emergency Broadband Benefit (EBB) program. Lifeline is the FCCs permanent program to support affordable access to essential communications services such as broadband Internet access. For more information about the ACP, you can call us at 866-488-8719 or 611 from your enTouch Wireless phone. Your Lifeline and ACP benefits can be combined and applied to the same service plan or applied to different service plans. Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. Eligible customers can receive a free 5.5 inch Android smartphone, along with an enviable monthly plan. That plan will include: Unlimited minutes; Unlimited texts; 6GB of data. Questions? ACP eligibility will be determined for the FCC by USACs National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC. For additional information about broadband speeds, visit https://entouchwireless.com/internet-transparency/. MyEntouch | Create Account | Index Billing Help & Support - Meet Our Companies: RCN, Grande, Wave, & enTouch If you are enrolled in both Lifeline and ACP with enTouch Wireless, then you may revert to our standard FREE Lifeline plan where available and if you are eligible. You are not required to opt-in to the ACP, and you can continue to receive your Lifeline service without enrolling in the ACP. Customers can contact enTouch Wireless customer service by calling 611 or by calling the toll-free enTouch Wireless customer service number. Currently, millions of people in over 40 states find this platform very efficient. Notice of Action (award letter)acknowledging eligibility for FDPIR benefits; FDPIR participation documents(e.g., a benefit card or copy of a benefit card); TANF Award letter,should contain the following basic information: Head Start Award letter,should contain the following basic information: BIA Award letter,should contain the following basic information: This plan does NOT include unlimited data, + Unlimited Talk, Text & Data+ Free 5.5" Phone, + FREE SIM Card Only - No Phone+ Unlimited Talk and Text, + Unlimited Talk & Text (but NO Free phone - SIM ONLY), + 1000 Voice Minutes+ 500 Texts+ 100mb of Data, https://entouchwireless.com/terms-of-service/, https://www.entouchwireless.com/affordable-connectivity-program. Upon selecting the Edit Account option, the following screen is displayed and explanation of the options available: To change your password, type the new password you want into the Password box. Your pin can be found on your Astound bill or you can click "please click here" and have a temporary access token emailed to you. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). Monthly service benefits may be transferred to another provider subject to applicable regulatory restrictions. Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits). Your Phone has shipped. Your Lifeline benefit and ACP can be combined and applied to the same service plan or applied to different service plans. Lifeline Assistance Programs. Only eligible consumers may receive ACP discounts. enTouch Wireless may cease, without notice, providing International Calling if it determines, at its sole discretion, any violation of the International Calling Limitations, Terms & Conditions, or Acceptable Use Policy. Your current provider generally responds promptly, but they officially have up to 72 hours to release your number to us (which is out of our control.). Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. You must opt-in and choose an eligible ACP service plan. Pay your bill online Update your account information Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit.