More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. The easiest way to get from Cancun Airport to Hard Rock Hotel Riviera Maya is by a private transfer. The Excellence Riviera Cancun's offers 19,695 square feet of meeting and event space, including a grand ballroom and outdoor venues. This Asian eatery serves up a huge range of your favorite Asian staples such as sushi, ramen, tempura, udon, and Pad Thai. The Hibachi can be difficult to get reservations (the only restaurant that takes them) but worth it.Excellence Service. Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your feedback with other travelers. The location of this restaurant is really lovely. Order extra if you have an appetite.Speaking of which, wait times for the restaurants can be upwards of an hour. However, guests are not required to wear a mask anywhere, but there is space available everywhere. Review. - See 24,102 traveler reviews, 26,126 candid photos, and great deals for Excellence Riviera Cancun at Tripadvisor. That combined with all the staff wearing masks makes communication a little more cumbersome compared to past trips. You can ask to extend this and when we stayed the staff was happy to facilitate a later check out as our flight was in the evening. There are also a large number of rooms that have swim-up suites, so there are more than enough pool areas to more than cater to the guests in the resort. I'm looking for some suggestions of places to play, and the. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. With culinary artists each trained as experts in their specific regions and flavors, a host of global offerings and exceptionally prepared dishes are yours to savor. Excellence Riviera Cancun - Adults Only All Inclusive 9.4/10 Exceptional See all 1,026 reviews Popular amenities On private beach Pool Free WiFi Breakfast included Parking included All-inclusive Carr. Review collected in partnership with this hotel. The typical go-tos for bar food such as Nachos, Burgers, and Tacos are available. Food was great. Cancun hotel zone, PDC, Playa Mujeres, Isla Mujeres??? The Mahi Mahi Skewer on the lunch menu was top class. Tripadvisor performs checks on reviews. It has been a pleasure having you with us and we look forward to hosting you back soon. We were lucky to get one for the end of the week. We worked out our new flights and needed to change our airport transfer. When we visited we werent staying in the Excellence club, but we have stayed in some of the Excellence groups resorts before as Excellence club members. If It was likely they were cleaning or cycling water, but wish they would complete it in the time we were there. We were not ashamed to take any unsupervised float we found if we needed it. Before you arrive, try and request a room in building 1, its the shortest walking distance to all of the main areas. Every day, fresh fruit in our room, small snacks at night. They even take the time for issues like crunchy bacon vs chewy if you have a preference. Save. Wish I knew these three things before we went.Have fun! Lastly, bring lots of smaller bills for tips! Also, there are dress codes at the restaurants, so you can see the attire needed in the app and pack accordingly. Yes, a shuttle service from the airport can be requested. We would like to thank you for adding generous remarks on the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. 13K views 6 months ago EXCELLENCE RIVIERA CANCUN This video is for informational purposes based on our recent trip to ERC in July of 2022. Excellence Riviera Cancun: COVID-safe Entertaining, Relaxing & Personable Resort - Read 24,088 reviews, view 26,126 photos, and find great deals for Excellence Riviera Cancun at Tripadvisor Prepare by getting your name on the books and grabbing a drink, or two. With a wide selection of choices and open for breakfast, lunch, and dinner you really cant go wrong with this choice. And the people - the amazing, wonderful, engaging people that work at ERC make it the special place that it is, and they keep us coming back time and time again. This is how each of our Cancun and Riviera Maya resorts did in 2022. We can assure you that we will forward your kind words to our team for their contribution.It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. My husband and I stayed at this resort for a week for our 20th anniversary and we were completely blown away by all of it. Cancun. - Dinner: Food and service is great everywhere like always. When choosing an all-inclusive resort I think the food is the most important element we look at. At Excellence Riviera Cancun, we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction, in order to have happy clients with kind words for our work.We appreciate all your comments that will certainly encourage other readers to stay with us. We could comfortably stream videos and make video calls without dropping. Their wood fire Pizzas were very good and the seafood risotto was delicate and delicious. It has been a pleasure hosting you and we look forward to seeing you back soon. Their attitude is intended to exceed our guests highest expectations and provide them a service as personalized as possible.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. There were plenty of activities you could enjoy or be a part of. COVID Safety: We are vaccinated, so felt safe traveling. Necessary cookies are absolutely essential for the website to function properly. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.We are pleased to hear from you that we were able to exceed your expectations due to our stunning and well-maintained facilities, and there are plenty of food options to choose from and so are the entertainment choices. But even vaccinated we know we can catch and transfer COVID, which could impact our ability to fly home. Be prepared to pay for the experience though. Entertainment and hospitality went above and beyond. We will pass your kind words along to the entire team. All of this was done outside what I consider normal business hours. Overall, we plan to return next winter and think weve found a perfect spot!! When they reached a person they would pass it thru. Youll be escorted to your room and your bags will be with you momentarily. Designed to celebrate the beauty of the Riviera Maya, all of our suites feature indoor and outdoor living spaces that . Which languages are spoken by the staff at Excellence Riviera Cancun? Please see our partners for more details. Also a side note - beds and pillows very uncomfortable. Yes, Excellence Riviera Cancun offers airport transportation for guests. Fitness Center: The fitness is not large, but is fully equipped for anybody trying to keep their routine going. I can't decide on ERC or EPM. Six meandering pools wind through their grounds. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. 2 Airport - Arrival was quick and easy. Federal 307 Chet-Pto. Cleaning round the clock. If you have a longer trip, it is definitely worth it for all the small extras. Excellence Riviera Cancun is an adults only resort (18 years and over). I'm looking for some suggestions of places to play, and the. Ensuring proper protocols are in place. (They would spray our sunglasses, bring us small bites, refresh drinks, bring towels, the customer service was amazing and endless. This comes in the form of private pool areas, a specific area on the beach, some of the restaurants and bars are Excellence members only. the food was lacking flavor and again overcooked. Please, receive our warmest regards from The Excellence Collection. The night before our departure our flights got rearranged due to weather. We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. Masks are required on flights and airport. SELLING PRICE: $1,500 USD. Answer 1 of 3: I'm a 38yr old female going on vaca by myself. Dreams Riviera Cancun Resort & Spa: Love the size of this resort besides everything else.. - See 11,260 traveler reviews, 11,384 candid photos, and great deals for Dreams Riviera Cancun Resort & Spa at Tripadvisor. They no longer give you menus at the restaurants, probably for safety. It would be nice to have some fans to help with sweating, but not that big of a deal. Also located in Spice is a Hibachi experience. Please, receive our warmest regards from The Excellence Collection. No sign of any Mexican Food like you would expect to be available? The weather was great, the service was top notch, the resort was beautiful and had no end of things to do! 18+. There are only four bikes available to guests, so you need to show up super early to get a spot. It has TVs all around the bar and has a nice selection of beers and bar food options. Juarez, Km 324 - 342, Mza. There is a lot to be seen in this area of the world. Excellence Club benefits: Nonetheless, we would like to mention that there is a pillow menu, which every guest can choose from according to their needs. The portions are tiny so be prepared to order many apps and more than 2 entrees for 2 people. Before you go, Id recommend downloading the Excellence app. Unfortunately we were too stressed out to remember names, so all we can say is, "Thank you, Excellence. This is the version of our website addressed to speakers of English in the United States. These are usually put up throughout the resort and be sure to ask in the spa if not. Excellence Riviera Cancun Riviera Maya, Cancun 77580, Mexico. We estimate they took away about 25% of the pool chairs and restaurant seats. Located a 25-minute drive from the resort. The food on offer is basically an amalgamation of all of the other restaurants on the resort plus all of the typical buffet options such as an omelet and burger station. Our room was cleaned in the morning around 10.30 am each day and there was a further turndown service and quick room spruce up in the evenings. Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. We appreciate all of your hard work in ensuring our vacation was top notch. However, guests are not required to wear a mask anywhere, but there is space available everywhere. More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. Somehow we skipped the 2-3 hour wait, and that saved our last night on vacation. From the service to the food and the amenities on offer, this place is the perfect spot to unwind and relax. The food offering is lighter compared to a full sit-down meal, but it is a great place to grab a quick lunch or breakfast. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. The Mile Spa is a solid offering. It is mandatory to procure user consent prior to running these cookies on your website. To avoid international calling on our phones we contacted the front desk to ask if can use the room phone. Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico. Excellence Riviera Cancun 24,088 reviews #1 of 10 all-inclusives in Puerto Morelos Review Save Share Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico 1 (888) 307-2623 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! Q. Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment, and the outstanding service provided by our colleagues. It has been a pleasure having you with us and we look forward to seeing you back soon. I am willing to put up with the inconvenience during these strange times, but I hope it is not a permanent change. I own restaurants and am well aware it's easy to find cheap wine that doesn't taste bad. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. The other pools were pretty much the same temperature as the air around us. The resort in general is a little older, so if you are looking for a resort with a modern aesthetic this probably isnt the place for you. Other than requiring masks the Cancun airport was operating like it always has. The resort has a couple of adult only pools and a beach area which made the experience amazing. In the evenings the team at this resort put on entertainment, from themed nights such as Vegas and Mexican night to a silent disco and tribute acts theres a lot on offer. Other than having disposable mask included in the room, nothing has changed. From what we have read from the reviews, Excellence has really stepped up its game in creating a clean and safe environment in these uncertain times. One other thing to note on departure is that although checkout is at noon, the Excellence encourages you to use the pools, bars and restaurants while you wait for your shuttle. We interacted with dozens of excellence team members and all were happy, eager to assist, and seemed genuinely concerned with your experience. Please, receive our warmest regards from The Excellence Collection. Please, receive our warmest regards from The Excellence Collection. Review of Excellence Riviera Cancun Reviewed March 18, 2011 First, the good. We had the test after lunch and had results before dinner delivered in an email. However, I don't know what connections they have, but 10 minutes later we were talking to an airline agent. Taxes and fees that are shown are estimates only. We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. This website uses cookies to improve your experience while you navigate through the website. Federal 307 Chet-Pto. Juarez, Km 324 - 342, Mza. Excellence Riviera Cancun 24,078 reviews #1 of 10 all-inclusives in Puerto Morelos Review Save Share Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico 1 (888) 307-2623 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! Bottles of spirits are also included in your room. It was nice having our own private area where we could switch off and read a book. Please, receive our warmest regards from The Excellence Collection. Excellence Riviera Cancun: Relaxing Get Away - Read 24,088 reviews, view 26,116 photos, and find great deals for Excellence Riviera Cancun at Tripadvisor Visit hotel website. Each night it felt like we were whisked off to a faraway location with some really solid eateries. When we visited the atmosphere was very quiet party orientated, so the main pool area was a little bit rowdy. Please, receive our warmest regards from The Excellence Collection. Entertainment & Activities There is entertainment all day and night at Excellence Riviera Cancun. Always an amazing time - friendly and helpful staff, great location and food. Also on offer is an extensive range of Alcohol, including a number of premium liquors that arent available in the other bars. Is it safe to get a taxi from Cancun airport? He had a cooler of snacks, soda, and beer that made the quick drive even that much more relaxing. Excellence Riviera Cancun Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 Manzana 7, Lote 1, S.M. Cleaning round the clock. Always one of our favorite restaurants when we visit Excellence resorts. The level of service and attention to detail was unparalleled. If you are looking for a resort with a conveniently located course on the resort then we suggest you check out the Excellence Playa Mujeres resort. We had the very best time at this resort. So impressed by everything about it! Excellence Riviera Cancun - Adults Only All Inclusive is an all-inclusive property. We really enjoyed the butter chicken and the onion bhajis. Excellence Riviera was Amazing- especially Javier, Grand Residences Riviera Cancun, a Registry Collection Hotel. It is not necessary. Would recommend to everyone. The quality of the entertainment was quite good albeit that this element of all-inclusive isnt really our vibe. The french Chez Isabelle is supposed to be their nicest restaurant but. This 27 hole Jack Nicklaus designed course has varying challenges for all levels of the Golfer. Other amenities offered include a business center, laundry services, and airport transfers. Again, this service differentiated the Excellence and made the experience incredible. Please note, they provided us a tablet our first night at dinner when we were surprised by the change.Bars/Drinks: As always, all inclusive includes everything. This was an easy choice, they really nailed this restaurant and this is a running theme throughout the Excellence resorts we have stayed at as the restaurants are the same. Whats included in the all-inclusive package. The resort is beautiful. Come together, come alone, regardless you will have an amazing time. The driver was friendly andWe never leave reviews, because all the other great reviews are true about this place. A. He leads the daytime activities. The food also sets this place apart. Excellence Riviera Cancun, Riviera Maya: See 24,099 traveller reviews, 26,432 candid photos, and great deals for Excellence Riviera Cancun, ranked #2 of 47 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. For those wondering what the differences are between Excellence Riviera Cancun and Excellence Playa Mujeres, the amenities and rooms are largely similarly, but Excellence Playa Mujeres is a farther drive from the airport (45 minutes) and its beach isn't quite as impressive. COVID Test: At the time of our stay a COVID test was still required to return to the US and was provided on site for free by Excellence. Unfortunately it makes enjoying frozen drinks a little bit of a problem. 24 km from Cancun airport Located directly on the beach Golf course nearby Address C/Federal 307, Manzana 7, Lote 1-SM 11 Quintana Roo Mexico 77580 Hotel Description Bespoke service and stunning Mexican design await at Excellence Riviera Cancun, an All Inclusive escape that inspires guests to return time and time again. Mugging, assault, and drug trafficking are among the most prevalent crimes, with rates of more than 59.85%. Are any cleaning services offered at Excellence Riviera Cancun? All of the staff wore masks the entire time in 90 degree heat to make sure the guests felt safe, which is no easy thing to do. Is parking available at Excellence Riviera Cancun? Located between the lush jungle and the turquoise sea, it features redesigned rooms and suites that honor Mexican artisanal traditions . We highly recommend the resort and have found few that can compare.More. The only downsides were those completely out of the Excellences control: seaweed and the commute back to the airport. It is just a slight reduction that you wouldn't notice if you haven't been there before. We liked it so much we ate there three times over our ten-day stay. We made sure to try some of the dishes that we had never had before and found a gem of a dish with the Chilaxtle which is a braised pork in a chili sauce with rice. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. They nailed the traditional dishes of Patatas bravas, Octopus and meatballs. So, there will be no queueing for restaurants and bookings are relatively easy to get and the resort. All of the shows were amazing. So worth the upgrades. We are delighted to read that our All-Inclusive luxury resort exceeded your expectations in all aspects that are taken care of. by Adrian updated October 11, 2022, 7:10 pm. All the house wine is the same at every bar and restaurant and it's really bad. It hits the ball out of the park on the complete slate of elements we look for in a top-class all-inclusive resort. They were lower than usual, especially the lazy river around the spa. Review tags are currently only available for English language reviews. Excellence Riviera Cancun is a luxury adults-only resort located in the Riviera Maya area of Cancun. The resort was apparently full, but it really didn't feel like it. Does Excellence Riviera Cancun offer any business services? The service at the Excellence Riviera Cancun was particularly good, any issues or requests were dealt with almost immediately and you would receive a follow up phone call to confirm your request had been dealt with. We hope to come back in the next few years! You will be greeted with a glass of bubbly and youll be checked in, in a matter of minutes. Brands such as Grey Goose, Johnny Walker Black are available. The list of choices means there is something for everyone If you are expecting the equivalent of a five star meal at a limitless all inclusive in the Caribbean, you will be disappointed. However, they will revise why during your stay we did not seem to achieve our goal to offer good quality in every meal and drinks and they will work on it in order to make any improvement needed to guarantee our guests the highest quality. more. Taxis in hotel zone are safe We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.
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