pants No stains/holes Smoke free home You purchase an item on Poshmark. Opening a case IS necessary. If you the seller were in the wrong and the return request is for a legitimate reason, you can simply respond in the case comments that you accept the return. You are using an out of date browser. As a result, today, we will be switching back to just shared as the default sort option for most users. This is my daughter first time ordering from Poshmark . Select the order with status Case in review. At this point I dont care if I get them or not, Id just like a refund. There is know info in the envelope to help me. When you receive the item back, check it to make sure its in the same condition as when you sent it. A few weeks ago I bought a pair of jeans. For this reason shopping on Poshmark is very hit or miss. Ive only received them lol. I hope this makes sense. Ask posh to send you a label to ship the one sweater back, and a label for the seller to ship the correct label. According to Poshmarks return policy, a buyer can only submit a return request for the following reasons: The item received is not as described (e.g. So my understanding is that I can cancel on day 7? The seller receives a notification of the case and can provide her response. Select My Sales. This Templates item is sold by FlourishTogetherShop. When payment for the full value of items is not exchanged through the Poshmark platform, we cannot guarantee that both parties will ship and transact as promised. Do your best to address the case and see it resolved, then move on to making more sales. You must log in or register to reply here. Please a lot of us depend on this income to survive. I help women save money and make money in everyday ways to meet their money goals. Create an account to follow your favorite communities and start taking part in conversations. ; Select Done. I dont think people need 3-day shipping they could do a 7-Day shipping to make the amount lower. I reached out to the Poshmark buyer by commenting on the bundle and her items to reassure that this is an easy fix if she claims wrong item delivered and she is ignoring them. super nice simple pattern . This new sort order is simply not working for many of you. As an online seller, cases and returns come with the territory, so you need to figure them into your business model. I purchased a very expensive item and the seller hasn't sent the item and it has been two weeks. Thanks for reading The item is red and was listed as red. So my question is, what happens if the jeans never show up? When a case is opened, the buyer is asked to upload photos and offer details of the item. I received something from Poshmark that I did not order. thanks. Amount may vary by promotion.***. I accidentally purchased * or * items on Poshmark, they were cancelled and not sh. I contacted Posh to see if they'd remind her to ship, and they did and sent me an update about it. r/poshmark Join 6 days ago I received my 1099k. Explain what happened, attach a photo of the sweater you received and a screenshot of the sweater she advertised. Ordered a raspberry macaron candle and i got this. I love the new search field !! Launch the Poshmark app Go to your Poshmark account (Tap on the Account Tab) Hit My Purchases Choose the order you want to return Select Order Inquiry or Problems Tap on Order Not as Described Select the reason for returning the item from the dropdown menu Add high-quality images of the product (with good lighting) as proof for your return claim My advice? To approve the return: In the app Go to the Account Tab (@username). Or, you could swap out the second half [of the first sentence suggestion I gave] so that the phrase reads, Im bummed to hear it didnt fit you since that also calls attention to an invalid reason for return. I get the feeling that the person who received them decided to keep them. Utilizing Poshmarks video feature is another great way to prove the condition of your item. Answer (1 of 4): First, I'm not sure how Poshmark can blame the courier for an empty box. Right now most retailers that sell goods have been the hardest hit by inflation as well as lack of consumer confidence. Dont try to lie about it, either. Most buyers are honest people who want what they purchase, but there are scammers out there that do things like this. Just annoyed about this situation . You may have pictures of the item not shown in the original listing. I asked her Wednesday when she plans to ship ( mind you, this is 6 days after I purchased) and she never replied. 122 78 r/poshmark Join 23 days ago Hello!! I'm Arlene. I must've gotten a little confused in the process and sent a size Large instead of the XL. Wendy pepe Sold by shortyx06. Now, I teach people how to do the same while skipping years of trial-and-error. First, try not to worry or get too worked up about it. No. PM knows it would be hard for the very active sellers to pull out now bc it has taken so much time, energy and money to get to where they are at PM. This baffles me. Please comment below to share feedback. Sothe day every seller dreads has finally come: a case has been opened for your recent sale on Poshmark. If you respond to the buyer, it could devolve into an argument as you already both disagree about the item. As you may know, we recently rolled out a new default sort option for search to launch a more relevant search experience for all Poshers. However, if an item was purchased through the Make an Offer feature, that sale is final and does not get the 3-hour cancellation grace period. Sometimes sellers (including me) make mistakes. I asked her again Thursday and once again no reply. Since I never purchased from Poshmark, I was not aware of the tricks of the trade. I have been very active on Poshmark and have sold a good amount of items this past year, but two days ago I shipped out a bundle of 7 items. You could also state that you have a video of the condition and packaging the item. My closet is @karloren, Since you changed your format for selling I have gotten much more drop in sales. Undisclosed wear or damage (no matter how small it is) Rememberjust because a buyer opens a case does not necessarily mean their return request will be approved. This doesnt. Hopefully your story ends up with a similar happy ending! Reddit and its partners use cookies and similar technologies to provide you with a better experience. Sellers listing such essential items must offer them at reasonable prices and are prohibited from unreasonably profiting from increased demand or disrupted supply caused by emergencies or disasters. Same thing happened to me! When someone opens a case against you on Poshmark, you might be shocked and wonder whats your next step. The buyer has only a few days to ship the item. Reason #3. A group for anything and everything related to Poshmark! I bought a romper June 16 and I told the girl I need it for a party. If this happens to you, open a counter case advocating to be reimbursed the full cost of the item or sale. I had it happen to me both as a buyer (got the wrong item, Posh sent me and the other buyer a label so we could ship to the correct person and thankfully the other person shipped quickly as did I. If any of the following pertain to your order, please report the problem in the Poshmark app or website immediately: If no claim is made within 3 days of delivery, payment will be automatically released to the seller. I hope to get this one! Unfortunately, one of the items she went me was incorrect. Select your profile picture at the top-right of the page. Am I in trouble? I want to know if I will have the opportunity to send the correct item out and receive the wrong one. I am going through that now unfortunately. You . @Redbull1985 my closet. Were all human! New comments cannot be posted and votes cannot be cast. Don't have a tape measure? TRYING TO GET MORE FOLLOWERS. The owner of this website is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com. I teach others how to make money on the app while skipping YEARS of trial-and-error. You in? Go to the Poshmark website, and log into your account. Seller posted measurements, but also said measurements were approximate. You can also respond that you accept the request for a return if you do. If the buyer does not accept the item within 72 hours, then Poshmark automatically releases the funds to you. Genuine products are being sold through the website, and sellers can be paid through direct deposit, but there can also be some risk involved. thanks. However, still do not understand how anyone in good conscience can treat this sort of issue so lightly and keep something that isn't theirs, not shipping it out right away. If you like what you read, you can support the blog by buying me a hot cocoa. I have a fairly small closet and am just starting out. After years of selling on multiple apps, I finally mixed up the labels to two buyers on different selling apps. Thats righteven the most seasoned successful sellers are not immune from it. RELATED POST: 7 Tricks That Will Instantly Improve Your Poshmark Photos. You can offer discounts to people who like your items. 5) Make offers to likers. The dress is big on the breast but the size zipper does not close correctly. Ships from United States. Press question mark to learn the rest of the keyboard shortcuts. While I do like the item she sent I was really looking forward to getting the turtle neck sweater I ordered. My sales have recently dropped way off just like they did in Feb when you changed how search was done. The seller said it wasnt hers. Have you changed it back again? The item I got was significantly more expensive than the one I ordered, seller just made a mistake in shipping. Shop All Electronics Cameras, Photo & Video, Shop All Electronics Cell Phones & Accessories, Shop All Electronics Computers, Laptops & Parts, Shop All Electronics Tablets & Accessories, Shop All Electronics Video Games & Consoles, Shop All Electronics VR, AR & Accessories. Annoying the amount of items you go through that have been posted for YEARS! After all, cases happen to the best of us! Poshmark doesnt allow returns of one item in a bundle or a partial refund. like when your normally sharing your closet, it automatically refreshes to the next item. This is business to be handled like a professional in hopes of the person returning or at least recognizing that Im not taking it personal, and I greatly appreciate them as a customer or buyer and thats all. The buyer said, "The sizing/fitting is very weird. This means that I may receive compensation when you click on a product link or purchase an item linked on this site. Are cases annoying? Would you PLEASE switch me to the test group that is selling? how did you ship back? Make marketing sense to me since the top sellers are the the ones who have been loyal and consistent with posh and making posh Money. Arah Cafe,P.O. JavaScript is disabled. What happens is that a scammer buys a high-value, luxury item - say a pair of Gucci shoes, Chanel accessories, or a Louis Vuitton purse. Press J to jump to the feed. Especially if the buyer is being rude to you. A disturbing experience made me question whether this wildly popular shopping website is really safe. We will give you a full refund if your item never ships or does not match the listing description. 2,465 reviews for Poshmark, 1.6 stars: '$750 for dress that's had a deceitful description. SAME HERE. Box 641165, Beverly Hills Fl 34464. Get $10 when you sign up for Poshmark using my invite code: POSHTOPROFIT. This activity is strictly prohibited on Poshmark for essential items. How can she claim this after accepting the order to begin with? Hi! An item is missing The item is not authentic The seller sent the wrong item However, a buyer cannot request a return because the item didn't fit or they changed their mind. I will be taking my business elsewhere soon. I purchased not on poshmark but bonanza . Including measurements helps give buyers the most accurate snapshot of what theyre purchasing. SMDH. From what I understand they can pretty much say anything to get a return. Here's the exact verbiage from Poshmark's return policy: When commenting on the case, paraphrase or copy and paste that portion of the policy to remind the Facebook employee of it. If you buy an item on Poshmark, and there's something wrong with it, or it is somehow different than advertised by the Poshmark seller, you have 3 days from the time of receiving it, to report the problem to Poshmark. 2. Select Comment on Case. So the buyer cannot open a case due to fit or sizing issues that are not in your control. She finally did ship but by the time the buyer received her item, Poshmark had sent her a refund and paid me also, so she was able to keep the dress for free, happy end to that part of the story! This would AUTOMATICALLY increase the number of sellers. If the seller can ship the right item, Posh will usually provide shipping labels so the buyer and seller can swap the items and make the bundle whole. ), Start Selling on Poshmark: How to Turn Your Clothes into Cash, Outsmarting The Algorithm: 7 Tactics To Boost Slow Sales Despite Changes To Poshmarks Search Function, 11 Common Mistakes Poshmark Resellers Make (And How To Fix Them! I am not sure why these people sell then don't ship other than scammers. It arrived today. Share tips and tricks, make new PFFs, and banter about. I could not seem to find this info on the site anywhere. Please, please, please create an option to report/remove inactive sellers. New comments cannot be posted and votes cannot be cast. Fast shipping and buyer protection. Everything You Need to Know. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Here you'll find everything from Posh Tips to exciting new app updates. So, I package the dress up and get it back in the mail same day. If you the seller were in the wrong and the return request is for a legitimate reason, you can simply respond in the case comments that you accept the return. Not knowing it fraud. I communicated that I wanted my item back and take the accidental refund back. They are even lower at their discount stores. So posh approves the return but give me only 2 business days to ship it back. No not at all, the candle is sitting on my dining room table Lol. Hayley Peterson. They said I didn't respond, but I did, with narrative and photos . I used Paypal. You can choose to focus on a specific category, such as beauty products or clothes, or sell various items. I wish you put it back to the way it was I hardly saw anything in the shipping is high. Along with the suggestions mentioned, Poshmark really needs to make changes in their outreach marketing department. All returns must be shipped back within 5 days of approval to be eligible for a refund. Like this post? You wont be charged for shipping (will be reimbursed fully) but if you miss the 2 day return Poshmark will close the case. The buyer who shipped right away definitely deserves praise and the other deserves to be publicly embarassed! on A message from our SVP of Seller Experience. Obviously whatever youre doing to help them must really be working. Ive had no sales compared to my steady flow. Disclosure: This post contains affiliate links. Thanks for being here anyhow! If you go to the My Purchases section of the app or web site, you should be able to report a problem with the order and get a refund. Your shipping costs are reduced to $4.99 when you do this. Grab your copy below! Sometimes Poshmark will provide a small credit to your account that you can use on a future PM purchase. The seller puts whatever they want in the package. A group for anything and everything related to Poshmark! I am new to Poshmark, it's been over two weeks since I submitted a bid..and nothing. Or is it just dropping it into the blue mail boxes they have? I accepted the return but upon finding a stock image of the item found that it was not missing a rivet at all. ; Beside your current address, select Change. But it may be from, Since Poshmark provides the shipping label after the claim is approved, does the buyer (who got the wrong items) have to pay for any shipping at all when handing over the package to the USPS post office? Trades and Offline Transactions. But your business will not come crashing to the ground because of a few returns (and if it doesits time to rethink the sustainability of your current business strategy). While it stinks to lose out on the immediate income, you can easily relist the item using Poshmarks Copy Listing feature. Ran out of an item. They care whether or not you have the item they are searching for. has flaws that weren't mentioned, is the wrong size, has alterations that weren't reported in the listing description, etc.) On the web In these cases, reply stating your reasons for the sale being legitimate and add pictures if necessary. If youre not actually in the wrong, try to avoid apologizing. People have different ideas about the condition and wearability of second-hand clothing. You bear all risks associated with any such transactions. I am continuing to email Posh but curious for those who have been through this with an unresponsive buyer. After two days at a jewelry store, it was fixed. If a buyer made an accidental purchase, they can cancel the order within 3 hours of purchasing it. Plus, youll have a much better chance of winning the case if you present yourself as calm and even-tempered. Go to your Account Tab (@username). There was no alteration or deception in the sale of the dress. Can anyone tell me if theyre going to refund the cost of the shipping I paid or if I lose that? I remind myself that not one of these people in Poshmark really knows me personally or at all. I wouldn't expect her to be super prompt, but seeing that you shipped her the dress she bought I would expect the same courtesy from her. Click the order for the item (s) you wish to. It could go in the buyers favor or the sellers favor. Response: The item was listed as the size on the dress. Even more so- she goes in my closet to share my items! So frustrating and why sell the item if you are not going to bother to ship it?? Where can I find out whats going on? If not, you can open a counter case. . Seller changed his or her . They may take longer if the case goes over a weekend or Poshmark requests more information or pictures from either party. Click on your profile picture to reveal the dropdown menu. and our Good 5 star experience. :/ 8 days after purchasing and totally ignoring your buyer is rude. Press J to jump to the feed. I received the wrong item from a Poshmark seller thewhitedaisy. The policies and systems we have in place to protect you are called Posh Protect. I opened a case so I could return it. Realistically, Id bust my butt to get it back asap to cross it off my list but I think its unreasonable to give the buyer a two day limit when I didnt make the error. That is when Paypal releases money to seller..so if there is a problem, notify immediately. PlusPoshmark pays the return shipping costs! Buyers often open a case because an item doesnt fit. I was just wandering if theyd credit the shipping I paid to get the item in the first place. This is happening to me now since yesterday I sent poshmark 2 emails and no answer!!! I had to increase my advertising budget on my ecommerce store to try to stay competitive with the bigger stores. Whatever it is, it's not the item you ordered. Credit: The Focal Project / Flickr. 3,140. Each order is shipped using 1-3 day USPS Priority Mail. Ask yourself: if someone were to screenshot this message thread and put it on blast, would it reflect well or poorly upon me? Answer (1 of 2): While a seller themselves can't recharge you, as they have no power to do so, Poshmark can, you are also under a contractual obligation to pay for the item and cannot cancel unless it's within a certain time period (3hrs- unless you accepted or made an offer to a seller, in which. I have two of the exact Nike shirts and now I am very worried my closet will be shut down. Instead, gravitate towards phrases like, Im bummed to hear that still convey sympathy and concern without being outright apologetic. I must have mixed up the labels. in every case i've seen, if the buyer has accepted the package and/or three days has passed and poshmark has released payment to the seller, forget it. She immediately dropped the case and I was paid out with no delay. Right?? Still hasn't shipped and still hasn't told me what's going on. Sent wrong item : poshmark 25 Posted by 14 days ago Sent wrong item After years of selling on multiple apps, I finally mixed up the labels to two buyers on different selling apps. Sent the wrong item. Following that up with, you arent satisfied with your purchase is a safe route because it highlights that the reason for their return is dissatisfactionwhich does not fall under one of the accepted reasons according to Poshmarks return policy. Darn. ***If you dont have a Poshmark account, you can receive a free $10 bonus when you sign up with my code SFGIRL2015. I have read many post on this and there are a lot of no returns where the buyer does not send back the wrong item. Yes, a Poshmark seller can cancel an order at any time between when the item was purchased and before shipping it. The seller pulled up a retail site listing indicating that the item was imported. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It's likely something of little or no value like a pair of socks or filler paper. I believe it is three days after tracking says item has reached you?? Create an account to follow your favorite communities and start taking part in conversations.