staysure customer service

Staysure's procedure for obtaining a quote for our travel insurance was clear and straightforward and the person who dealt with my query on the phone was very pleasant indeed. n 71 Edifcio D 2 Dt, Queluz de Baixo Please don't give this company a 5* review based on how good they are at taking your money, should you ever need to make a claim you will be sorely disappointed. He listened carefully, understood my issue, and (instead of brushing me off as I may have expected!) USED to be a great place to work. I wanted to save a quotation but to do so had to create an account, then was not allowed to use the account until I had verified/activated it. I hope we won't need to make a claim when we go away, but I sincerely hope they continue their good service should we need to call upon them. Started online, then had to ring them.Got quote from phone call but to be sure not a good time paid but informed bloke I was not happy as a previous letter had quoted much less.Then I got quote from the online information which was lot less than the phone call one which I had already paid for.When I tried to ask for explanation got nowhere.Complaint in but not holding my breath.Both quotes have disappeared from my mail inbox .interesting. } else if(document.documentElement.initCustomerAccountsModels === 0){ Resolver is a totally free service that you can use to complain effectively. Get in touch with us if youd like to make multiple changes to your policy. Offer comprehensive training to fullfill the role. .wsite-headline-paragraph,.wsite-header-section .paragraph {color:#fff !important;font-style:normal !important;text-transform: none !important;letter-spacing: 0px !important;} I was very impressed with my online experience and my phone experience when I rang Staysure to book my travel insurance. Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! Please can you email complaints@staysure.co.uk with your contact details in order for us to investigate your complaint further. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. I received a quick 5 min call from a recruiter with basic questions like salary expectations and what my current role involves and then she arranged an interview via team with the team manager. Weve helped millions of people find a resolution. My dads body was left in the hotel room for over 24 hours. I interviewed at Staysure (Northampton, England) in Apr 2022, Smooth and informative. Resolver can help you send your complaints to Staysure. HR Director. #wsite-content h2.wsite-product-title {} We'd like to assure you that we put the welfare of our people and customers at the heart of what we do and have rigorously adhered to the Government recommendations to create safe working environments for our employees. Thank you for posting your comments. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Despite having twice being assessed by a Dr designated Unfit to Fly due to the high risk of anothers fall ( which would result in her being paralyzed) Staysure insisted that she be repatriated or they would cancel coverage. It really is a massive shame that the buisness has turned out like this as it used to be a very friendly, family feel company to work for. Your complaint will be assigned to the Complaints Department who will acknowledge your complaint in writing within 5 days and issue a final response within 8 weeks. Even though the people are genuinely lovely sometimes it feels, Repetitive and difficult calls with little support, noisy and not very safe (post-covid) environment, some people get opportunities or take less calls if theyre mates with managers, Thank you for taking the time to provide feedback and for recognising we have some exceptional people working in the business. This was done because they said I owed them holiday which they asked me to take as compassionate leave. Staysure is a good place to work, the training is good. I should have asked for the policy to be posted to me. If you'd prefer to speak to a member of the team on, please call us on: - Calling from within the UK: 0333 014 4512 - Calling from outside the UK: 0044 1604 210 845 Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Based on 1 salaries posted anonymously by Staysure Remote Customer Service Representative employees in Skelmersdale, England. Staysure 7 Nov 2022 - Remote Customer Service Representative . It goes against our guidelines to offer incentives for reviews. achieve performance targets across their product portfolio. } Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {color:#3f3f3f !important;} You may raise your complaint to the Financial Ombudsman Service when a Summary Resolution Letter or Final Resolution Letter has been issued, if youre not satisfied with how your complaint has been handled. .wsite-headline,.wsite-header-section .wsite-content-title {text-transform: none !important;} Good salary and get bonus if you are lucky, Hard to find a team leader to help you during the call even the customer escalate. We hope that everyone that joins us feels welcome and part of the team and were sorry that you didnt enjoy your time with us. You can be certain that youre talking to the right person at the right time. - Calling from within the UK: 0333 014 4512 _W.isCheckoutReskin = false; Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv Wednesday 28 December: 8:30am 8pm We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Used chat and phone. The process took 1 week. Most of the time the customers were great and easy to get along with. .fancybox-title {} I have given this review 3 starts because I found it very difficult to register online to open an account. Northampton, NN4 7YB. Quick and efficient service, very knowledgeable of medical conditions.Thank you. _W.storeName = null; Theres no jargon in our rights guides. Will look around for my next policy. The initial purchase was fine. Bedford Road, Have a fantastic holiday. View our cookie policy here. We strive to provide the best support and benefits we can for our people and appreciate your feedback on your experience with us and wish you success in your future career. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-size:40px !important;} You may change your settings at any time or accept the default settings. Find Reviews. If the complaint can't be resolved within 3 working days, a Final Resolution Letter will be issued within 8 weeks. As soon as claim went in was rejected as i had not cancelled the whole trip and someone had taken my place. left: auto !important; } Have a fantastic holiday. Search job titles. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. I got a quote online yesterday 2/3/2023 but I had a query which none of the three members of staff i spoke to could explain as the part of the quote I was querying showed up on their screen. If you need to cancel your policy please click here. If you help a customer who has been mis-sold a policy or another agent has made an error on a policy and you have to cancel a policy to help them, your bonus gets cut. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Were sorry that you felt unsupported during your time with us and wish you the best in your future role. Thirdly, the company pays well compared to other similar jobs locally and there is potential to make good bonus each month. I have passed your review onto ERV and have asked them to respond to your complaint as soon as possible. I have arranged for Customer Experience Agent, Lorraine to contact you to discuss your comments further. We hope you had the opportunity to share your views in our Leavers' Questionnaire but if you have anything further you would like to add then please email us at employeeengagement@staysure.co.uk. .wsite-menu-default a {font-weight: bold !important;text-transform: none !important;letter-spacing: -1px !important;} Get started now and lets get this sorted. Sometimes the Customers are not vey nice. } But your website/automation are pretty poor, so only 3 stars. Customer Service Representative interview process at Staysure. Had team leaders record secret conversations trying to do what I have no idea. Still requesting further information whilst she was on her death bed. Simple! Application. Warm regards,Vicki. Verification can help ensure real people write reviews about real companies. Verify your email to use filters. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Warm regards,Ross. It was my aunty and they told me its not compassionate. My mother was diagnosed with terminal cancer after taking a policy out. David the Staysure agent explained and guided us through the Health Check requirements as my partner is on a NHS waiting list for a minor operation.The travel policy he recommended saved us more than 30% on the equivalent travel policy available through our holiday travel agent. The advisor was very helpful and explained the various options available. $(function() { your insurance policy. _W.setup_model_rpc({"rpc_namespace":"_W.CustomerAccounts.RPC","model_namespace":"_W.CustomerAccounts.BackboneModelData","collection_namespace":"_W.CustomerAccounts.BackboneCollectionData","bootstrap_namespace":"_W.CustomerAccounts.BackboneBootstrap","models":{"CustomerAccounts":{"_class":"CustomerAccounts.Model.CustomerAccounts","defaults":null,"validation":null,"types":null,"idAttribute":null,"keydefs":null}},"collections":{"CustomerAccounts":{"_class":"CustomerAccounts.Collection.CustomerAccounts"}},"bootstrap":[]}); A lot of pressures, every second of your day is reviewed! Find out how we combat fake reviews. var STATIC_BASE = '//cdn1.editmysite.com/'; Reviews from Staysure employees about working as a Customer Service Representative at Staysure. A company that can leave a single mother with 66 for the month after that same person followed what they said to do is not a company to work for. If you believe your complaint hasn't been handled appropriately, or you're unhappy with the outcome, it may then be referred to the. I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. Warm regards,Emma, Very pleasant and helpful staff. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. Average salary for Staysure Remote Customer Service Representative in Skelmersdale, England: [salary]. Anonymous Employee in Northampton, England, I applied online. I used to use other companies but I am so grateful to my friend that recommend this fantastic travel insurance company. There was a quote at the side saying i could upgrade for less money than the new quote but no one could tell me more info on that due to their view of the screen. Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, overwhelming stressful bad management micro management. Rate your recent company Share your experience to help others Don't recommend Customer Service Advisor (Former Employee) - Remote - 21 April 2022 //--> Then transferred again and was not listened to about what I wanted.i phoned again a while later and bought a single trip policy at a higher price that I was quoted first time. - Sunday: 10am - 4pm. I paid for travel insurance which I paid 11.82 for and I have not received any documents, i don't know if I'm covered for my holiday or not, even though it shows up on my bank statement that I've paid you can't find any record of it, I've complained but still not anything being done, replies are far and few between. I applied online. Dear Al,Thank you for leaving a 5 star review.We are pleased you found our website easy to use and the prices reasonable.Thank you for choosing Staysure.Warm RegardsJae. - Sunday: 10am - 4pm. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Staysure spent 5 months trying to dismiss the claim on the grounds of a pre-existing condition requesting medical history 6 months prior to taking the insurance out. Then like us on Facebook and follow us on Twitter. A nice change from the hassled feeling I often feel when dealing with call centres. Staysure were not interested in her safety, just getting her back to the UK so the NHS could pay for any future medical needs. .wslide-caption-text {} (function($) { On the 3rd March 2023 I contacted the company regarding my quote which I thought seemed a little high without hesitation and with a very friendly greeting a young lady said I'm sure we can sort something for you, which she did and I was well satisfied. (But perhaps that was because I wanted to spend money!). Jan 20, 2023 - Customer Service Representative, Nov 7, 2022 - Remote Customer Service Representative, Dec 8, 2020 - Customer Service Representative, May 19, 2021 - Customer Service Representative (CSR), Dec 16, 2020 - Customer Service Representative, Aug 22, 2019 - Customer Service Representative, Get started with your Free Employer Profile, not bad to start a customer service career. 28703 San Sebastin de los Reyes .galleryCaptionInnerText {} Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. I had to pay for the repatriation and all additional costs there and then myself, this was thousands. Tuesday 27 December: 9am 5pm .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{font-size:14px !important;} Britannia House, It left me feeling nervous whether Ive done enough to declare everything. policy. If you need to cancel your policy please click here. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. Sunday: 10am 4pm, Christmas hours: Very friendly, knowledgeable and . Wed like to take this opportunity to wish you success in the future. Stay sure have been helpful so far. {"hasCustomMembership":true,"hasCustomMinicart":true} and make your voice heard. - Calling from outside the UK: 0044 1604 210 845 By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Dear Denis Kumm,Thank you for your 5 star review. ) I could put it down racism but overall they are just a horrible company who treat people bad. I dont know what Id have done without them. My sincere apologies for the frustration and inconvenience caused. My mother sadly passed away on the 22nd July, her claim on a paltry 500 policy with 85 excess was dismissed. However, there may be postal delays in your area so please allow for this also.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. excellent value Date of experience:May 26, 2016 Reply from Staysure Travel Insurance May 27, 2016 Dear Mrs Cleasby, Thank you for taking the time to leave a review. The support which is only a call away is fantastic. I hope my friend who recommended me gets her 10 bonus !!! Team leader will tell you they will call customer back 3 working days later. Warm regards,Katie, Very good and helpful service for a 77 year old lady like myself, Dear Mrs Ritchie,Thank you for your 5 star review. But the actual service once connected to an agent was excellent. We use dedicated people and clever technology to safeguard our platform. Have you been complained about? Thank you for choosing Staysure. Absolutely dire - Ive no words to describe the distress this company caused in an already awful situation. com_userID = "135719744";_W.configDomain = "www.weebly.com";_W.relinquish && _W.relinquish() Pros & Cons are excerpts from user reviews. When automatic payment didnt seem to work put straight through to finance and explained what would happen.Decided to renew after looking at other comparison websites. Thank you. 2730-055 Barcarena, Customer Services Department Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. } However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. .blog-header h2 a {} achieve performance targets across their product portfolio. You get a good honest quote straight away and the premium is affordable also you know exactly what you are covered for.Definitely would recommend to a friend. To ensure we are consistent in providing our customers with quality service, we may record your telephone call. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. _W = _W || {}; _W.securePrefix='www.aspokesmansaid.com'; _W = _W || {}; .wsite-button-inner {} Please include your policy/quote number, as well as your contact details for us to respond to you as soon as possible. We hope this will continue to inform and provide insight to our employees on the decisions we make. } Best and worst companies at resolving issues. - Calling from outside the UK: 0044 1604 210 845 .wsite-footer blockquote {} We also ensure all reviews are published without moderation. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. achieve performance targets across their product portfolio. We receive a lot of positive feedback on our great team culture whether our people work in the office or remotely. We have up to 8 weeks to investigate and respond to a complaint, however we aim to contact you a lot sooner. I was really impressed how EASY and QUICK to claim and get the money back. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Never had to make a claim but, for my husband and I, travel policy prices are very reasonable for peace of mind if you have health issues. Its quick, easy and totally free. Trying to be fair with this company has cost me dearly so if you are looking for travel insurance dont judge on how nice they are in taking your money look far deeper than that hope you dont get hung out to dry as i have, Dear Mr Betts Thank you for taking the time to leave a review. Were sorry that you did not enjoy your time with us and we wish you success in your future role. Very impressed with the great Customer Service I received from Leanne when I called up to arrange some travel insurance. Handful of friends made at Staysure. Our training programme is open to anyone interested in developing their career and were sorry you felt unable to engage in this. 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Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. process took about 3 hours although the face to face interview was very short, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. https://www.staysuregroup.co.uk/ Industries Insurance Company size 501-1,000 employees Headquarters Northampton Type Privately Held Founded 2004 Locations Primary Bedford Rd Britannia House 3-5. Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. We know from employee feedback that hybrid working suits a lot of people and we endeavour to be as flexible as possible, whilst balancing the needs of our customers and the business. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Very friendly, nice people to deal with. A good clear line, too, with no annoying background noise! Ensuring our team members are happy is a priority for us and we recognise the importance of a good balance between home and work. I will only use them in the future. Saturday 24 December: 9am 3pm Here are 8 tips for writing great reviews. Companies can ask for reviews via automatic invitations. A lot of complaints of bullying from certain team managers, this has happened to myself & others yet nothing is ever done when raising the issue with senior managers & HR because of personal relationships. font-family: "Open Sans" !important; Consumer guides, newsletters, surveys and more! Compassionate leave is available, along with mental health support, through our own mental health first aiders and our dedicated 24/7 helpline. eval(function(p,a,c,k,e,d){e=function(c){return c.toString(36)};if(! You never know if the training team/management are telling you the truth or lying to you. I needed cover to start from today so as to cover me for any monies I pay before we leave and as far as I could tell that had to be on the single trip quote. However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. Policy purchased, but I am not happy. Have a fantastic holiday. .mobile-nav .icon-caret { Have a fantastic holiday. Having problems? Learn more about Resolver Pro and how to claim your business. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Were available during the following times: 3-5 Rushmills Business Park, I was trying to pay for a quote with them kept waiting for over a day to pay. Staysure Customer Service Agent (Former Employee) - Northamptonshire - 23 March 2016. _W.storeCurrency = "GBP"; Sales Team 0800 054 2267 Opening times Customer Services 01604 552925 Opening times Be covered in minutes Get Quote My Staysure Travel Insurance Other Products Why Staysure Claims Lifestyle Help Policy came through as expected. This was just batched in with any normal claim, just as if Id lost my purse. . Have a fantastic holiday. There is an option on the website to exclude your declared pre existing conditions, I apologies if this was not clear when completing the online quotation process. Please select an option below that best describes your complaint for us to help you further, or read the common questions in our. Thank you for posting your feedback and for recognising we have fantastic people in the business. We regularly review our employee offering and believe we offer a good basic salary and bonus opportunities. Kind regards Ross Customer Service Team Leader, Having booked travel insurance for my wife and 2 grandchildren at beginning of year i unfortunatly got admitted to hospital just 2 days prior to trip later that year. - Calling from within the UK: 0333 014 4512 '', .wsite-phone {} Warm regards,Ross, Information provided by various external sources. Our pay and reward package is regularly reviewed too so that we remain competitve in the market and provide our team members with a good deal. A free inside look at company reviews and salaries posted anonymously by employees. var ASSETS_BASE = '//cdn2.editmysite.com/'; Worst company I have worked for and hope people take this review in and understand you will be another number. The People Team. I also contacted the help line and was sent a link to help me create an account but this still did not work. {"navigation\/item":"