Despite a Federal Court ruling against Viagogo in April 2019 for making false or misleading claims and engaging in misleading conduct, Viagogo is clearly still not doing enough to prevent scam artists from using its site to swindle consumers. By using our Site, You agree to accept this Agreement. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. The ACCC took action against Viagogo in August 2017, and in April 2019 the court found Viagogo had misled consumers. 2.11 Ticket Fulfillment. NSW Fair Trading announced in July 2021 Viagogo was under investigation for potential breaches of the Fair Trading Act and ACL. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. ! "It fundamentally misled consumers as to the nature of Viagogo's business in order to attract consumers to acquire tickets," he said. PSA: Reminder that viagogo is a scam and you will probably get - reddit How do I find tickets I've already downloaded? 7.2 Copyright. viagogo - Buy & Sell Concert, Sport & Theater Tickets 7.3 Additional Policies. The court found Viagogo's use of phrases such as "only a few tickets left" was deceptive because they related to tickets available through its own website not the overall availability of tickets to an event. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. If this is also unsuccessful We will not offer a refund. Spain, the UK and Australia. 6.9 Change or Suspension of Site. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. South Australia's commissioner for consumer affairs, Dini Soulio, went on record to advise consumers to avoid using Viagogo. Viagogo - Wikipedia If you need to buy second-hand, know the risks. The revised version of this Agreement is automatically effective after it is initially posted on the Site. To sell tickets, a Seller lists the tickets in the Site database. CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. What should I do after I purchased tickets from Viagogo? Why is the price printed on the ticket different to what I paid? The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. Protect and prevent people from becoming victims of scams by companies or individuals. Viagogo Gets A New $330 Million Loan. No Consumer Refunds - Forbes viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. "Viagogo argued that I couldn't get my money from the sale until after the event, and only if the new purchaser was able to enter successfully, even though I was not the original purchaser of the tickets and had never had them in my possession," Glenn told us. The Court also observed the need for general and specific deterrence in this matter, particularly to make it clear to corporations which conduct internet-based operations in Australia that they are subject to the Australian Consumer Law (ACL). This does not prevent us from varying these terms without reference to them. 2.13 Ticket Information. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. These are just a few of the many Viagogo horror stories we've documented in our ongoing investigation of the Switzerland-based reseller. Stay informed. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. If tickets are not consecutive, then the Seller must create a separate listing. Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. 1. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. Viagogo must sell StubHub's non-US business - BBC News She was told that up to 200 people had also been turned away due to fake tickets. Login to your ImmiAccount From the 'My Payments' drop-down tab, select 'Manage Payments' Previous payments and their status will be displayed If the payment status in ImmiAccount is 'Credit' or 'Paid' a refund can be requested. Is Viagogo a scam? - Holiday Travel Forum - Tripadvisor 2.6 Making an Offer. The Court found in 2019 that Viagogo made false or misleading representations to consumers that it was the official seller of tickets to particular events, that certain tickets were scarce, and that consumers could purchase tickets for a particular price when this was not the case because significant fees, such as a 27.6 per cent booking fee, were not disclosed until late in the booking process. Last year, a Federal Court judge found the Swiss-based company had breached Australian Consumer Law and made false or misleading representations. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. About this app. However, Moody's Investors Service reported yesterday that Baker's . This may limit your ability to be grantedanother visa. Also, buyers only pay once they have been to the event and had no issues. Why can't I see my order or sale in my account? The ACCC published guides for consumers on how to purchase event tickets with confidence at Buying tickets online. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. $287 for two tickets to Paw Patrol when the face value of the tickets was $29, or $58 for two. We endeavour to rearrange delivery with the customer or arrange a collection point. Plaintiffs claim Viagogo is denying consumers refunds that arose because of the mass event cancellations stemming from the Covid-19 pandemic. Such notice shall be deemed given one business day after the email is sent. Provide documentary evidence with your request to support your claim. you lose thetravel facility remaining on your previous visa when your RRV is granted. Ultimately there are two questions to be answered . Be the first to hear about special offers. They do not deliver the tickets, the ticket holder is supposed to deliver them, and if they do not deliver them, nothing can be done. 2.4 Listing. They can't be trusted. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. Viagogo DO NOT refund and are not contactable. [It was like getting] blood from a stone.". Tickets to the Ashes cricket series were also advertised at $330.15, but sold for $426.81 after fees were added. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. ", In other cases, the price started off in Aussie dollars but the final charge was in Euros. If you complete the form, you must return it to Viagogo within 10 working days to get a refund. If you dont know the location of the office processing your application, send the completed form to your. We made the case to Google Australia that Viagogo is still up to its old tricks. you did not use your RRV for any travel(regardless of the reason). And we're hardly the only ones who have a gripe with the company. 6.11 Permitted use. Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). You also agree not to separately contact the Buyer at any time for any reason. 1.3 viagogo Guarantee. Performance & security by Cloudflare. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. "Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us," the spokesperson says. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. Glenn ended up reselling the tickets on Viagogo at a loss and getting put through the wringer by Viagogo when he tried to recoup his money.
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